Mplus Serbia

Role Description Are you detail-oriented and passionate about food? Do you enjoy working with structure, helping others, and making things run smoothly behind the scenes? In this role, you will review menu images in various languages and match items to our client’s database, ensuring accurate and reliable data that supports maintaining restaurant menu quality. - Reviewing and transcribing restaurant menu content (dish names, descriptions, and prices) from images with a high level of accuracy - Matching menu items to internal database entries, ensuring correct mapping and consistency - Processing multilingual menu data while maintaining strong attention to detail - Performing quality checks and self-auditing work to meet accuracy standards - Meeting daily KPIs related to productivity and precision - Identifying and reporting recurring data issues or tool-related bugs to relevant stakeholders Qualifications - Excellent knowledge of both Russian and English language (written and verbal) - this is a bilingual position, both languages are required - You’re a fast learner, able to manage multiple tasks, and comfortable in a fast-paced environment - Exceptional communication skills Requirements - Full-time employment - Working hours: Monday to Friday, 8:00 AM to 4:00 PM - Remote work Benefits - If you want to give yourself a try in the new role, apply and join us! - Only shortlisted candidates will be contacted. Good luck!

Role Description As an Account Executive, you will be a key driver of the organization's growth by specializing in new logo software and services sales in our international market. - Identify and prospect potential clients through various channels, including cold calling, email campaigns, networking events, and social media platforms. - Conduct in-depth needs analysis and discovery with prospective clients to understand their pain points and business goals. - Tailor software solution presentations and demos to address their unique requirements with a customer-centric and value-driven approach. - Build and maintain relationships with prospective clients, serving as their primary point of contact throughout the sales cycle. - Negotiate contract terms and pricing with clients, working closely with cross-functional teams to ensure compliance and mutual agreement. - Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. - Develop and manage a sales pipeline to achieve monthly, quarterly, and annual targets. - Leverage sales dashboards to understand where to focus your time and activities. - Collaborate closely with internal teams, including leadership, marketing, product management, and customer success, to align strategies and ensure seamless customer experience. - Stay informed about industry trends, competitor activities, and market developments. - Utilize this knowledge to position the solution effectively and provide insights to clients. - Provide regular sales forecasts, reports, and updates to management, highlighting progress, challenges, and opportunities. Qualifications - Advanced proficiency in French and German languages. - Highly driven and self-motivated, with a hunter mentality and a passion for understanding prospects’ needs, matching those needs to solutions and achieving sales targets. - Ability to analyze market trends, customer data, and sales metrics to inform strategy and decision-making. - Excellent communication, negotiation, presentation, closing, and interpersonal skills. - Proficiency in negotiation and the ability to close deals effectively. - Familiarity with core business management solutions and the ability to quickly learn new products. - Ability to work independently, manage multiple tasks, and thrive in a fast-paced, target-driven environment. - Strong interpersonal skills with the ability to build and maintain relationships with clients and internal stakeholders. - Outstanding knowledge of Microsoft Office, experience using CRM software (Salesforce), and proficiency in sales tools and technologies. Requirements - Advanced proficiency in French and German languages. - Highly driven and self-motivated, with a hunter mentality and a passion for understanding prospects’ needs, matching those needs to solutions and achieving sales targets. - Ability to analyze market trends, customer data, and sales metrics to inform strategy and decision-making. - Excellent communication, negotiation, presentation, closing, and interpersonal skills. - Proficiency in negotiation and the ability to close deals effectively. - Familiarity with core business management solutions and the ability to quickly learn new products. - Ability to work independently, manage multiple tasks, and thrive in a fast-paced, target-driven environment. - Strong interpersonal skills with the ability to build and maintain relationships with clients and internal stakeholders. - Outstanding knowledge of Microsoft Office, experience using CRM software (Salesforce), and proficiency in sales tools and technologies. Benefits - Work from home. - Opportunity to develop skills through paid training. - Work in a large, international team. - Private health insurance. - Benefit package available to all our employees (free day and gift for a birthday, discounts with our partners from different industries...).

Role Description The purpose of the Customer Experience Representative is to understand the needs of our customers and provide quality support. While assisting our customers and making sure everything runs smoothly, your main duties will be: - Conducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client - Informing and advising customers on service characteristics, as well as answering customer questions - Finding solutions and providing information to the customer so they can self-handle the case - Regular monitoring of the client's case status - Providing feedback to the customer - Monitoring of the SLA - Providing timely and quality reporting to the Client Relation Manager on the activities and work processes - Providing support for continuous improvement of the process Qualifications - High school diploma or higher - Excellent knowledge of the French language, good speaking and writing skills - Good working knowledge of the English language - Basic computer literacy - Excellent communication and problem-solving skills - Good organizational skills - Accuracy in data entry - The ability to proper business communication with colleagues Requirements - Part time engagement - 20 hours per week - Competitive and regular earnings - Remote model of work - Opportunity to develop skills - Work in a large, international team - Benefit package available to all our employees - No need for previous experience, as long as you are ready to learn and have fun during that process! Benefits - Part time engagement - 20 hours per week - Competitive and regular earnings - Remote model of work - Opportunity to develop skills - Work in a large, international team - Benefit package available to all our employees

Role Description U našem radu verujemo da su istrajnost, motivacija i prepoznavanje potreba kupca ključni za dobre rezultate. Cilj nam je da klijentima uvek pružimo kvalitetno i prijatno iskustvo. Ako smatraš da si timski igrač sa odličnim komunikacionim veštinama, pogledaj koja bi ti bila svakodnevna zaduženja: - Telefonska prodaja proizvoda i usluga fizičkim licima - Zakazivanje termina i rezervacija - Komunikacija putem telefona, e-maila, društvenih mreža i live chat-a - Ugovaranje vremena i mesta za potpisivanje ugovora sa ovlašćenim licem - Kreiranje i ažuriranje baze podataka - Kvalitetan unos podataka i vođenje evidencije - Pravovremena komunikacija sa korisnicima i klijentima Qualifications - Minimalno SSS - Poznavanje rada na računaru - Izražene komunikacione veštine i sposobnost aktivnog slušanja - Razvijene pregovaračke i prodajne veštine - Sposobnost da ostaneš motivisan/na i u kontaktu sa nezainteresovanim kupcima - Usmernost na detalje i predanost u vođenju evidencije - Kreativnost i strpljivost u kriznim situacijama Benefits - Priliku za razvoj veština kroz treninge - Rad u velikom, internacionalnom timu - Paket benefita koji je dostupan svim našim zaposlenima (slobodan dan i poklon vaučer za rođendan, popusti kod benefit partnera...) - Privatno zdravstveno osiguranje - Mogućnost napredovanja

Role Description Payment/Hardware Support Specialist: Tier 2 provides advanced technical support to Client's Payments merchants and internal business units, serving as a key escalation point for complex hardware, connectivity, and payment processing issues. This role works directly with customers during U.S. business hours, applying deeper technical expertise to diagnose issues, identify root causes, and determine when involvement from development or payment integration teams is required. - Provide advanced technical support to merchants and business units via phone, email, chat, and remote sessions, with a focus on complex or escalated issues. - Perform in-depth troubleshooting of credit card terminals, POS systems, and payment gateway–related issues, including authorization, settlement, batching, and funding concerns. - Identify when issues require escalation and effectively collaborate with development, payment integration, or vendor partners to drive resolution. - Maintain thorough, high-quality case documentation, including technical findings, troubleshooting steps, and escalation details. - Gain and maintain a deep understanding of the Clients payments gateway, associated tools, and transaction workflows to support accurate diagnosis and resolution. - Serve as a subject-matter resource for Tier 1 agents by providing guidance, best practices, and feedback on recurring or complex issues. - Contribute to the creation and improvement of technical documentation, knowledge base articles, and troubleshooting procedures based on real-world case experience. Qualifications - Excellent English communication skills, both written and verbal. - Strong experience supporting credit card terminals, POS systems, and payment hardware. - Solid understanding of payment processing flows, including authorization, settlement, batching, and funding. - Ability to analyze complex technical issues and determine appropriate escalation paths. - Clear, professional written and verbal communication skills when interacting with merchants, business units, and technical teams. - Proficiency with Office Suite, Google Sheets, Excel, and internal knowledge bases. - Proven ability to work independently while collaborating effectively with cross-functional teams. - Willingness to work afternoon shifts (2 pm - 10 pm, Tuesday to Sunday). Benefits - A remote work model. - Paid training. - Opportunity to work with a dynamic, fast-growing team. - Private health insurance. - Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries).