Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Some of what you will be doing: - Enjoy making outbound calls and reaching out to patients, members, and customers - Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments - Have a passion for helping patients make decisions that will enhance their healthcare experience - Make welcome calls and assist members and patients with benefits and insurance information - Outbound calls to conduct surveys - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. . Qualifications We want you to be successful, so these are some of the qualifications required: - High School Diploma or General Education Degree (GED) required - this will be verified during background check - Strong computer experience (data entry, screen navigation, keyboarding), - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Ability to adhere to daily schedules and duties - Excellent oral and written communication skills - Excellent demonstration of caring and compassion - Able to provide 2 monitors at least 22 inches with HDMI and Display ports Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req#: 5237 #INDNONC

📈 Who We Are: We are rebuilding the energy transaction, making it transparent and fair. Our goal is to put power back where it belongs, in the hands of customers and to take on one of the most critical problems of our century, access to low cost electricity. tem exists to fix a broken global energy market that’s long favoured legacy operators, intermediaries, and opaque pricing. Today’s electricity system was not designed for rapid decarbonisation, AI-driven efficiency or fair access for the actual users - businesses and generators. We’ve built the first AI native transaction infrastructure to reinvent how electricity is bought, sold and priced. Our technology is designed to cut out the inefficient fees, automate complex market flows, and bring transparency and fairness to energy transactions at scale. In late 2025, after extraordinary growth, we closed a $75 million Series B - led by Lightspeed Venture Partners with participation from Albion, Atomico, Allianz, Hitachi Ventures,, Hitachi Ventures, Schroders Capital and others - positioning us for global expansion, deeper product innovation and category leadership. We’re scaling internationally and building toward a future where AI-driven infrastructure is foundational to electricity markets worldwide. Since launch, our modern utility product, known as RED, has already facilitated thousands of business customers and billions in energy transaction value, proving that modern software and AI can transform an industry built on legacy systems. At tem, we’re not just building another energy company, we’re rearchitecting market infrastructure so that transparency, efficiency and sustainability become the default, not the exception. At tem, everyone works in either an Engine or a Service. Engines are cross-functional teams focused on one part of the customer journey, and they own results from start to finish. Each Engine is responsible for improving a clear measure of success. Services are specialist teams that build shared tools and expertise, and they support Engines when needed. This setup helps us stay focused, move faster, and make it clear how each role contributes to the success of the business. The role We're looking for an Operations Lead for our Onboarding and Service cross-functional team. This is a role for someone who thinks in systems, spots gaps before they become problems, and is as comfortable designing a new process as they are getting stuck in to resolve an urgent operational issue. You'll set the strategy for CX operations, define the standards, and make sure the system runs reliably and scales well. What you'll do Systems, tools and automation - Act as the operational backbone, maintaining and monitoring core workflows and systems so they are reliable, well-documented, and built to scale. - Build and improve operational automations that route work intelligently, reduce manual effort, and align with business logic. - Define triage protocols so customer queries are routed and resolved efficiently. Own the resolution of key operational issues, including hands-on support when needed. Process design and operational quality - Work closely with the CX Lead to scope, develop, and continuously improve the operational processes that underpin customer experience at tem, translating CX strategy into a reliable, documented, and scalable operating system. - Liaise across teams at tem to ensure operational processes are understood, joined up, and designed to scale, bringing coherence to how work flows across the business. - Track and analyse customer issues to identify patterns, bottlenecks, and repeat offenders. Partner with Product to remove recurring friction and prepare CX for scale. - Identify gaps in the operating system and make clear, well-reasoned decisions about how and when to fill them, balancing short-term fixes with long-term architecture. - Make hard prioritisation and trade-off calls aligned with tem's North Star and goals. Cross-functional partnerships - Partner with Product, Engineering, and Product Marketing to scope and QA internal and customer-facing releases, bringing an operational lens to everything. - Liaise with other Ops leads as our agentic layer is built out, striking the right balance between automated and human CX structures and systems. People, knowledge and communication - Mentor and guide junior Operations team members, supporting their growth without doing the work for them. - Ensure knowledge is shared and processes are documented so the team can operate without single points of failure. - Communicate clearly and proactively with stakeholders across all levels keeping the right people informed without creating noise. What we're looking for - A background in Support Operations or CX Operations you understand how these functions work, what breaks them, and how to make them excellent. - Someone who owns strategy and executes you're not here to think out loud and delegate. You'll roll your sleeves up. - Strong systems thinking: you see the long-term shape of things, understand sequencing, and can make clear tradeoff decisions. - Hands-on experience with CX platforms (Intercom or similar), automation tooling (n8n, Retool, or equivalent) and CRM tools (HubSpot or similar) - Confidence with CRM tools, ideally HubSpot. - Clear, direct communication skills written and verbal with the ability to document processes in a way that others can actually use. - Comfortable working with technical teams and holding your own in conversations about tooling, automation, and agentic systems. - Someone who spots gaps, takes ownership, and doesn't wait to be asked. Benefits and Perks - Salary aligned to internal benchmarks and reviewed twice a year. - Stock options so everyone has ownership in our mission. - 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. - Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. - Home working and wellbeing budgets: - Up to £1,200 or €1,200 per year for your remote setup. - Up to £150 or €150 per month for wellbeing. Interview Process We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. - Intro call with Talent, 30 minutes. - Hiring Manager interview, 60 minutes. - Skills interview with the People team, 60 to 90 minutes, including a practical exercise review. - Bar raiser with our founders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you’re excited about this role but not sure you meet every requirement, we’d still love to hear from you. Your unique perspective could be exactly what we’re looking for.

• Keep operations running accurately • Own and execute back-end processing tasks that keep Customer Experience and the Onboarding and Service team running (document management, data entry, system administration, operational housekeeping). • Deliver work to a consistently high standard of accuracy and attention to detail. • Partner closely with stakeholders so manual processing work is handled efficiently and doesn’t become a bottleneck to customer-facing delivery. • Flag blockers, data issues, or anything that looks wrong early. • Identify repetitive or manual processes and proactively propose solutions to reduce friction (tooling, process redesign, or flagging issues to the right person in Product, Engineering, or Operations). • Adopt existing templates and automation tools to improve your own efficiency. • Contribute to a smarter way of working across the Engine. • Produce clean, clear operational artefacts (process documentation, tickets, action trackers) so work can be picked up easily by others and nothing gets lost. • Communicate progress in a consistent, simple way: what’s done, what’s next, and what’s blocked. • Develop a working knowledge of the CX tooling stack and triage systems, including Intercom and HubSpot. • Support system administration, understand how customer queries move through the Engine, and help diagnose and unblock common issues. • Liaise confidently with Product, Engineering, and other teams when your work intersects with theirs. • Be curious and communicative; you don’t need to be a technical expert yet.

Responsibilities Peraton is seeking Technical Support Representatives to support the Department of Defense’s Travel Assistance Center which supports Department of Department Temporary Duty (TDY) Travel through the Defense Travel System. The responsibilities of the successful candidates may include, but are not limited to, the following duties: - Provides technical answers and advice or instruction for Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others with a management or system administrative support role for the DTS. - Submits required DTS Permission Level actions per government defined processes. - Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions. - Provides expertise to solve first and second tier technical support issues for end-users of the Defense Travel System, including associated products and services such as Trax. - Participates in pre-release verification testing of scheduled releases - Interacts with Travel Management Companies to support problem resolution - Uses automated information systems to analyze routine situations. - Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action. - Resolves problems or contacts more senior technical support as necessary (escalation). - Generates reports and metrics/information for reports. - Maintains accurate records of request details and resolutions. - Supports users by fulfilling individual requests for information and/or training in the utilization of the Defense Travel System. - Conducts technical research as needed to resolve questions. - May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem. - May perform basic testing of the Defense Travel System to support user familiarization with new system features. - May support general inquiries or those related to reservations, financial matters, or technical matters. Qualifications Basic Qualifications: - 0 years’ experience with High School diploma - High School level reading, writing, and analytical skills - Excellent communication skills - Must be a U.S Citizen - Ability to obtain Public Trust Clearance - Experience with problem solving - Experience with customer solutions Preferred Qualications: - Experience with government travel systems (1+ years) - Experience with the Defense Travel System - Experience with RightNow - Travel industry customer and technical experience - Experience with Government financial systems - Experience with Global Distribution Systems (GDSs) Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.