• Administer and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune • Manage users, groups, licenses, and access using Microsoft Entra ID • Handle onboarding and off-boarding of users, including access provisioning and deprovisioning • Support and maintain conditional access policies and basic security configurations • Respond to user issues, service requests, and escalations related to M365 tools • Monitor tenant health and service performance, troubleshooting issues as they arise • Maintain and update documentation for processes, configurations, and standard procedures • Support ongoing compliance efforts, including retention policies and basic data governance using Microsoft Purview • Coordinate with external partners or consultants for escalated issues or changes • Stay up to date on Microsoft 365 updates and communicate relevant changes to stakeholders

• Support the configuration, operation, and ongoing optimization of Agency Management System (AMS), Applied Epic • Manage and monitor user setup, permissions, security roles/groups, and user access audits • Monitor system stability and escalate systemic issues as appropriate • Coordinate with IT and Applied Systems on updates, patches, new releases, and environment changes • Support release testing, including occasional weekend or after-hours participation • Maintain documentation of system changes, configurations, and standards • Implement workflow changes defined by Product Owners and the AMS Owner • Collaborate with Training and Data teams to ensure alignment and consistent user experience • Stay current on Applied Systems’ roadmap and Insurtech ecosystem developments • Serve as a subject-matter expert for Applied Epic functionality and best practices • Contribute to the technical knowledge base, including Known Errors, Workarounds, and FAQs • Work cross-functionally with internal teams and external vendors to support escalations • Manage IVANS/carrier downloads and ensure accurate data mapping and validation • Help establish and enforce data standards and quality controls • Perform recurring data audits and coordinate corrective actions • Design, build, and distribute system reports and dashboards to end users • Support agency leaders with data analysis • Lead or participate in process improvement initiatives focused on efficiency, data integrity, and user experience • Collaborate cross-functionally to identify opportunities to leverage Epic and ancillary systems more effectively • Evaluate new Epic features, tools, integrations, and Insurtech capabilities to recommend adoption strategies • Contribute to continuous improvement of governance, documentation standards, and operating procedures.

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. What you’ll be doing: - Support Atlassian Jira and Confluence Cloud administration, including creation and management of complex custom projects, comprehensive workflows (with conditions, validators, and triggered post functions), security schemes, custom fields, dashboards, and reports configurations. - Monitor and resolve incoming service requests as they arise with JIRA Projects and Confluence in coordination with the Teladoc Jira Operations team. - Perform requirements gathering for internal customers, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests. - Create and maintain detailed internal technical documentation. - Potential role expansion for the administration of our TeamDynamix and TeamSupport ITSM ticketing software. Required qualifications - At least 2 years of Jira cloud administration / configuration experience - Experience creating projects and building customized workflows, permission schemes and the JQL(JIRA Query Language) - Excellent decision-making, critical thinking, and problem-solving skills - Team player with a positive attitude, strong communication, good work ethic, and the ability to work with diverse teams across different time zones over video chat, instant message and email - Strong ability to multi-task and adapt to changing priorities Preferred qualifications - Experience with Jira Automation using “Jira Automation”, JSU Automation, and ScriptRunner scripts using behaviors, listeners, and scripted fields - Experience with the use of the Jira API - Certified Professional in Atlassian Suite or Atlassian Administration - Knowledge of Scrum, Agile and continuous integration and deployment practices As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Why join Teladoc Health? - Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. - Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. - Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. - Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. - Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. - Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.

Coupa System Administrator Department: Procurement Employment Type: Permanent - Full Time Location: Pune Description Davies US is looking for an experienced Coupa System Administrator for management of procurement data, reporting needs and Coupa procurement system. The ideal candidate will have experience with data management, Coupa software and have a strong technical background. Reporting to the Procurement Analyst & Coupa System Manager, you will be responsible for ensuring Coupa system configuration and operational performance to meet business procurement needs as well as delivery of supplier spend insights providing opportunity analysis to the procurement function. To be successful in this role, you need to be proactive, independent, and takes initiative with consistent follow through, superb communication skills, verbal and written, conducted in a timely manner and have superior time management skills with capability of working with and meeting deadlines. You must have extensive experience in a similar role, managing Coupa or a similar management system, experience with user management, including creating and managing user accounts, roles, and permissions and knowledge of Coupa's reporting and analytics capabilities. Additionally, you will need to have exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment, excellent team player with interpersonal skills and a high-level attention to detail and problem-solving skills. This role is a full-time, home-based position. Key Responsibilities - Manage and maintain the Coupa procurement system to include supplier migration to Coupa and catalogue management - Work with stakeholders to identify and implement system changes and improvements - Ensure that the system is configured to meet our procurement needs - Provide end-user support, including troubleshooting and issue resolution - Train end-users on system functionality and best practices - Develop and maintain system documentation, including standard operating procedures and training materials - Manage user accounts, roles, and permissions - Identify target vendors for use of Coupa and its invoice management solution. Carry out all steps necessary to enroll them, to include supplier engagement, system maintenance, testing, query resolution etc - Ensure system security and data integrity including query management of ERP interfaces - Manage the timely upgrade of Coupa releases including testing approvals and knowledge of new Coupa features - Produce accurate and timely supplier and spend analytics reports, including Procurement monthly reports, KPI’s and others as required - Optimized, collaborative, strong, and sustainable relationships developed and maintained with end-users and internal/external stakeholders across all areas of the business - Purchase Order Management including conversion of requisitions to purchase orders where appropriate and management of queries regarding receipting, PO closures and cancellations - Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together - Perform other duties as assigned Skills, Knowledge & Expertise Required - 5+ Years experience in Coupa Administration. - Extensive experience in a similar role, managing Coupa or a similar management system - Experience with user management, including creating and managing user accounts, roles, and permissions. - Knowledge of Coupa's reporting and analytics capabilities Preferred - Bachelor's degree in a relevant field, such as computer science or business administration - Strong technical skills, including proficiency in SQL and experience in system integration query management - Excellent project management skills, with the ability to manage complex projects from start to finish - Knowledge of Coupa's reporting and analytics capabilities - Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders - Ability to work independently and in a team environment - Extensive experience in a similar role, managing Coupa or a similar management system - Experience with user management, including creating and managing user accounts, roles, and permissions. - Knowledge of Coupa's reporting and analytics capabilities