CapsLock builds exceptional marketing solutions for large partners in the home improvement industry. We don’t just advertise our clients’ products or services - we build long-term marketing solutions within the context of permanent partnerships. Our people are the backbone of everything we do and are our most valuable asset. Our business model demands top talent across the board, and we aim to create conditions that attract and retain the best individuals globally. We are looking for a motivated HR Administrator to manage the day-to-day HR functions. The ideal candidate will oversee HR operations, ensure compliance with labor laws, and support employee relations in a dynamic, remote-first environment. Main responsibilities: - Be the contact point for HR-related questions for CapsLock team members - Manage employee records and HRIS systems - Coordinate onboarding and offboarding - Support employee benefits administration - Ensure compliance with company policies - Assist in event management and teambuilding arrangements - Support key HR projects, including performance reviews and training programs Requirements Requirments: - Demonstrable experience in HR administration - Knowledge of HR processes and best practices - Strong organizational and communication skills - Experience with HR software and data management - Experience with reporting - Ability to work independently in a remote environment Why do we deserve your attention? Not only do we offer fair and competitive pay, but we also provide perks and benefits that support your well-being and growth. Here are some of them: Remote Work We are a truly remote-first company. You choose where you feel the most productive and comfortable to make an impact. Paid Time Off Work-life balance matters to us, and we support it with paid time off for rest, personal time, or simply doing what makes you happy. Ongoing Learning We believe in curiosity and growth. That’s why we support continuous learning with workshops, online courses, conferences, and certifications. Home Office We help you set up your perfect workspace by covering equipment and furniture expenses, so you can do your best work from home. Physical Well-Being From gym memberships and yoga classes to home workout equipment or even a bicycle, we give you the flexibility to stay active your way. Unlimited Sick Days Your health matters. Take the time you need to rest and recover - we’ll be here when you’re ready to return. Medical Coverage We support you and your family with reimbursement for medical insurance and health-related expenses, including dental care and psychological support. Co-Working Space If you sometimes crave a change of scenery or more social interaction, we’ll cover the full cost of a co-working space. Fun Stuff From gaming nights and fitness challenges to annual retreats at world-class resorts, we make sure there’s never a shortage of fun and connection.

• Administer and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune • Manage users, groups, licenses, and access using Microsoft Entra ID • Handle onboarding and off-boarding of users, including access provisioning and deprovisioning • Support and maintain conditional access policies and basic security configurations • Respond to user issues, service requests, and escalations related to M365 tools • Monitor tenant health and service performance, troubleshooting issues as they arise • Maintain and update documentation for processes, configurations, and standard procedures • Support ongoing compliance efforts, including retention policies and basic data governance using Microsoft Purview • Coordinate with external partners or consultants for escalated issues or changes • Stay up to date on Microsoft 365 updates and communicate relevant changes to stakeholders

• Support the configuration, operation, and ongoing optimization of Agency Management System (AMS), Applied Epic • Manage and monitor user setup, permissions, security roles/groups, and user access audits • Monitor system stability and escalate systemic issues as appropriate • Coordinate with IT and Applied Systems on updates, patches, new releases, and environment changes • Support release testing, including occasional weekend or after-hours participation • Maintain documentation of system changes, configurations, and standards • Implement workflow changes defined by Product Owners and the AMS Owner • Collaborate with Training and Data teams to ensure alignment and consistent user experience • Stay current on Applied Systems’ roadmap and Insurtech ecosystem developments • Serve as a subject-matter expert for Applied Epic functionality and best practices • Contribute to the technical knowledge base, including Known Errors, Workarounds, and FAQs • Work cross-functionally with internal teams and external vendors to support escalations • Manage IVANS/carrier downloads and ensure accurate data mapping and validation • Help establish and enforce data standards and quality controls • Perform recurring data audits and coordinate corrective actions • Design, build, and distribute system reports and dashboards to end users • Support agency leaders with data analysis • Lead or participate in process improvement initiatives focused on efficiency, data integrity, and user experience • Collaborate cross-functionally to identify opportunities to leverage Epic and ancillary systems more effectively • Evaluate new Epic features, tools, integrations, and Insurtech capabilities to recommend adoption strategies • Contribute to continuous improvement of governance, documentation standards, and operating procedures.

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. What you’ll be doing: - Support Atlassian Jira and Confluence Cloud administration, including creation and management of complex custom projects, comprehensive workflows (with conditions, validators, and triggered post functions), security schemes, custom fields, dashboards, and reports configurations. - Monitor and resolve incoming service requests as they arise with JIRA Projects and Confluence in coordination with the Teladoc Jira Operations team. - Perform requirements gathering for internal customers, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests. - Create and maintain detailed internal technical documentation. - Potential role expansion for the administration of our TeamDynamix and TeamSupport ITSM ticketing software. Required qualifications - At least 2 years of Jira cloud administration / configuration experience - Experience creating projects and building customized workflows, permission schemes and the JQL(JIRA Query Language) - Excellent decision-making, critical thinking, and problem-solving skills - Team player with a positive attitude, strong communication, good work ethic, and the ability to work with diverse teams across different time zones over video chat, instant message and email - Strong ability to multi-task and adapt to changing priorities Preferred qualifications - Experience with Jira Automation using “Jira Automation”, JSU Automation, and ScriptRunner scripts using behaviors, listeners, and scripted fields - Experience with the use of the Jira API - Certified Professional in Atlassian Suite or Atlassian Administration - Knowledge of Scrum, Agile and continuous integration and deployment practices As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Why join Teladoc Health? - Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. - Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. - Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. - Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. - Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. - Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.