• Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed. • Handle customer calls professionally and correspond with other team members. • Utilize ServiceTitan dashboards to track and manage leads. • Follow company scripts and prompts to ensure a smooth customer booking process. • Communicate with technicians and office manager to provide job details and updates. • Ask relevant service related questions to gather necessary information for service calls. • Maintain detailed and accurate customer records in the CRM system.

• Motivates the call center team to achieve goal standards. • Responsible for supporting, coaching, and developing a group of employees in a Service Center/Operations environment. • Effectively run reports, demonstrate leadership through acknowledging the fair and consistent application of policies. • Monitor call center to observe employee demeanor, quality of call, and conformity to company policy and procedures. • Interact with team members that have diverse backgrounds and temperaments, while maintaining open lines of communication. • Communicate positive as well as negative feedback, providing feedback that is specific and constructive. • Monitor team to proactively identify potential problems and ensure appropriate parties are engaged through to resolution. • Take end-to-end ownership of customer issues. • Alert leadership of any customer issues or staff incidents occurring in the call center. • Work well in busy high stress environment. • Maintain overall call volume and service levels at 90% or above. • Analyze trends and assist in creating action plans for solutions. • Participate in recruiting efforts, attend calibration sessions, and participate in conference calls. • Facilitate daily meetings to provide updates to seasonal employees. • Demonstrate flexibility by working varying shifts and responding to unanticipated events. • Supervise agents, including training, setting, and establishing goals, evaluating performance, and resolving employee-related issues.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview GAIS is seeking a Customer Service Representatives (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention and cross selling. They will possess at least one or more of the following skills: telephone customer service/retention/sales/inbound call center experience/Life and health Insurance License. Position Details: - Pay: $18/hr + Bonus opportunity - Remote: In the Chicago Land area only - Must have an active Illinois Life and Health License - Benefits Start day 1! How you'll make an impact MAJOR JOB RESPONSIBILITIES: - Consistently maintain an above average on Quality Assurance monitoring scores - Consistently meet or exceed all Customer Service individual and departmental performance metric standards - Continuously improves key job competencies, product knowledge and attend continuous training classes - Provide complete and accurate information to all member inquiries - Effectively and efficiently utilize the technical resources available - Meet departmental goals for cross sales, retention and service. About You KNOWLEDGE / SKILLS / EXPERIENCE / EDUCATION REQUIREMENTS: - High school diploma or equivalent required - Holds Active Illinois Health/Life license - Minimum 1 year customer service work experience in an inbound/outbound call center environment - Retention experience desired - Proficient PC skills (Word, Excel, Internet) - Background in insurance or health discount industry preferred but not necessary. - Ability to effectively represent and support a variety of consumer products utilizing superior communication skills - Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process - Ability to grow within a goal oriented, heavily measured environment - Ability to consistently meet the minimum established performance standards - Spanish Bilingual a plus CRITICAL CORE COMPETENCIES: - Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member’s concerns - Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner. - Attention to Detail ensures accuracy and maintains strong quality control procedures - Customer Service: must be able to provide exceptional customer service to members - Computer Proficiency: must have strong PC and typing skills - Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance. - High Level of Self motivation and ability to succeed. - Time Management: Excellent punctuality a must. - Fully remote: Has a designated distract free area to perform remotely as if you were in an office #LI-KB3 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Remote Customer Service Representative $14.00 HR We are currently NOT hiring in the following geographies, including but not limited to: AK, CA, HI, MA, IL, MT, NY, WA, CT, NJ, MD, CO, ME, AZ, MO, NE, RI, VT, OR. And the following areas: Washington D.C., Minneapolis MN Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: - Work From Home - Full Time Employment (40 hours/week) - Must have flexibility to work any of our 8-hour shift schedules during our business hours. - Business Hours: Monday – Sunday, 24/7 - Competitive Pay: $14.00 starting on day one - Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. - Night differential: $1.50 per hour for any hours worked between 6pm to 6am EST, Monday through Sunday. - This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. - Weekend Day Differential: $1.00 per hour (Sat and Sun, 6am-6pm EST) - Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). - Career Growth: Opportunities to advance your career in a supportive, innovative environment. - Benefits: Comprehensive benefit options and a great work environment that values your success. What You’ll Do: - Efficiently manage a high volume of inbound calls in a fast-paced environment. - Listen actively to understand customer needs and offer clear, accurate information. - Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. - Assist cardholders with inquiries regarding transactions and account statuses. - Process transactions efficiently via web-based applications and handle research requests with precision. - Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. - Maintain in-depth knowledge of company and client programs, policies, and technology. - Support team operations during peak times or absences to help maintain seamless service. What We’re Looking For: - A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. - An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. - A calm and composed professional who can navigate challenging conversations with empathy and efficiency. - A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. - A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies. - A focused multitasker who thrives in a structured, high-volume call center environment. Required Qualifications: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Complete a background check, credit check, and security fingerprinting. - Compliance with camera requirements for meetings and training. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. - Working knowledge of computers and Windows applications. Preferred Qualifications: - 1+ years of previous call center experience Looking for more information? We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.