About Celebrus Celebrus is on a mission to improve the relationships between brands and consumers through better data. With more than 25 years in the market, Celebrus is a publicly traded company in the UK and a global leader in enterprise customer data technology. Our platform is trusted by some of the world’s largest organizations and is deployed across 30+ countries. Position Description Reporting directly to the CEO, we are seeking a proven, execution-driven Vice President of Global Services to lead, optimize and scale our global Professional Services and Managed Services organizations. This leader owns outcomes, efficiency, and accountability across the entire post-sale delivery for our customer’s use cases while partnering with our Customer Success organization to create highly referenceable clients by delivering significant value. We seek a proven enterprise services executive with a clear track record of running value-generating, efficient, consulting organizations for a growing software business with discipline, precision, and urgency. This person should also have experience in leveraging services partners to augment our delivery model and bring further efficiencies to our customers. You will be expected to drive predictable delivery, world-class customer outcomes, and strong services margins while building operating models that scale with the business. Core Responsibilities · Global strategy and execution for Professional Services and Managed Services. In our business, Professional Services is our project team focused on the configuration of our Celebrus software for customers. Managed Services refers to our hosting and Celebrus Cloud installations. · Delivery outcomes for all of our projects with a special focus on the customer’s acknowledgement of value and satisfaction from our software platform · Services operating model, utilization, margins, and capacity planning · Executive-level customer relationships and escalations · Services talent, leadership bench, and performance culture · A strong partnership with the Product team, as the primary goal is to deliver value from our software. We update our software 2x per annum and keeping your teams up to date on features is important. Enterprise Professional Services Leadership · Lead all enterprise implementation, onboarding, and advisory engagements · Develop and continuously improve standardized delivery methodologies and governance across regions · Drive fast time-to-value without sacrificing quality or margin · Partner tightly with Sales and Customer Success on deal structure, services packaging, renewals and upsell path · Eliminate inefficiencies and variability in delivery execution Enterprise Managed Services Leadership · Own and scale the managed services portfolio for customers · Drive recurring services revenue, renewals, and expansion · Establish clear SLAs, KPIs, and accountability across delivery teams · Ensure operational reliability, optimization, and continuous improvement Operating Model & Financial Rigor · Sit within the Management Team to represent our Global Services team and help drive the business forward. · Design and continuously improve a best-in-class global services operating model · Own services P&L, forecasting, margin performance, and cost controls · Drive utilization, realization, and delivery predictability · Implement metrics-driven execution across all services teams Customer Outcomes & Executive Engagement · Serve as executive sponsor for strategic enterprise accounts · Own escalations and ensure rapid, decisive resolution · Ensure services consistently drive measurable customer outcomes · Partner with Customer Success to drive retention and expansion Talent & Performance Culture · Build and lead a high-performance, accountable services organization · Recruit, develop, and retain top-tier enterprise consulting leaders · Establish clear expectations, accountability, and career paths · Drive a culture of ownership, execution, and continuous improvement Skills & Requirements · Significant experience leading enterprise Professional Services and/or Managed Services organizations in a SaaS or software company · Proven experience running consulting organizations within a software business of our size and desired growth plans · Strong track record improving services efficiency, margins, and customer satisfaction · Deep experience designing and scaling enterprise services operating models · Executive presence with customers and internal stakeholders Ways of Working · Decisive leader who identifies issues, effectively communicates them and acts quickly to resolve them. Has the conviction in their judgement to raise any risks ahead of time, stress urgency, and drive action. Acts decisively to address under-performance and drive best practice. · Independent-minded, formulates clear, well-evidenced recommendations and challenges the CEO / Management Team. Has the confidence in their assessments to manage disagreement and pushback from shareholders. · Resilience to deal with the pace, demands, and complexity of managing the day-to-day business that is looking to grow aggressively. · Demonstrates strong emotional intelligence, adapting communication style to effectively influence diverse stakeholders. · Hands-on executor. Prepared to roll up sleeves, get into the weeds of services management, and own gritty, but critical tasks where required. Travel Requirements Minimal travel as and when required. What Success Looks like · Enterprise customers achieve rapid, measurable time-to-value · Services operate with high utilization, strong margins, and predictability · Professional Services and Managed Services operate as a unified engine · Teams are accountable, aligned, and consistently delivering results in partnership with relevant divisions of the business Celebrus Technologies is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. We encourage you to bring your true self to work every day, as we embrace who you are and evaluate everyone equally. Qualified applicants are considered for employment, and employees are treated during employment without regard to ancestry; age; appearance; color; gender identity and/or expression; genetics; family or parental status; marital, civil union, or domestic partnership status; mental, physical, or sensory disability; national, social, or ethnic origin; citizenship; past or present military service; sexual orientation; socioeconomic status; race; or religion or belief, or any other characteristic protected under applicable law. If you require reasonable accommodation or assistance for any part of the interview and employment process please contact HR@celebrus.com.

PrevTech est une entreprise en croissance qui évolue dans un secteur clé lié à la protection et à la performance du secteur agroalimentaire. L’organisation se distingue par son approche humaine, sa proximité avec ses clients et son engagement à offrir un service rigoureux et de qualité. L’équipe valorise la collaboration, le respect et l’autonomie, dans un environnement flexible et en constante évolution. Dans ce contexte, PrevTech souhaite intégrer un·e adjoint·e administratif·ve afin de soutenir les opérations quotidiennes et contribuer à la fluidité des activités administratives de l’entreprise. Ce poste est central dans l’administration du cycle des ventes, la communication avec les clients, le traitement de certaines tâches comptables ainsi que le bon fonctionnement des processus internes. La personne recherchée se démarque par sa rigueur, son sens de l’organisation et sa volonté d’offrir un service de qualité, tant à l’interne qu’à l’externe. CYCLE DES VENTES ET FACTURATION Vous contribuez à la fluidité du cycle de ventes en assurant la gestion administrative des transactions, des communications clients et des suivis liés à la facturation, principalement pour PrevTech, mais aussi pour Agrivolt, une filiale : - Créer, valider et envoyer les factures aux clients à partir du système Salesforce (PrevTech) et Sage (Agrivolt); - Effectuer les suivis nécessaires auprès des clients concernant la facturation, les documents ou les informations requises; - Préparer et envoyer les contrats clients via DocuSign, puis assurer le suivi des signatures et les relances au besoin; - Contribuer à l’envoi des certificats d’installation et des communications liées à l’activation des services; - Maintenir à jour les dossiers clients dans le CRM et effectuer les ajustements requis. CYCLE DES ACHATS ET SOUTIEN ADMINISTRATIF COMPTABLE Vous soutenez les opérations financières courantes en assurant la gestion administrative des achats, des dépenses et de certaines activités comptables : - Saisir les factures fournisseurs et les dépenses dans les systèmes; - Effectuer la conciliation des cartes de crédit; - Apporter un soutien lors des fins de mois; - Participer aux activités administratives dans Salesforce et dans Sage; - Contribuer à la saisie et à la gestion de données administratives liées aux opérations. SERVICE CLIENT ET GESTION DES COMMUNICATIONS Vous contribuez à une expérience client professionnelle et efficace en assurant la gestion des communications administratives et le traitement des demandes entrantes : - Répondre aux appels entrants de nature administrative et rediriger les demandes vers les bonnes ressources; - Traiter les demandes liées aux certificats d’installation, aux factures ou aux informations générales; - Offrir un service courtois, professionnel et orienté vers la résolution; - Gérer les boîtes courriel générales et assurer le suivi des demandes reçues; - Agir comme point de contact administratif pour différentes requêtes internes et externes. SOUTIEN ADMINISTRATIF ET ORGANISATIONNEL Vous contribuez à la structure et à l’efficacité des opérations en assurant un soutien administratif transversal et en participant à l’amélioration des pratiques internes : - Préparer différents rapports administratifs, notamment pour des membres de l’équipe interne; - Participer à l’organisation, au classement et à la structuration des documents dans Google Drive et Salesforce; - Contribuer à l’amélioration continue des processus administratifs; - Effectuer diverses tâches administratives connexes selon les besoins de l’équipe; - Traiter le courrier et les dépôts, lorsque applicable. Compétences recherchées : - Communication orale - Communication écrite - Entrer en relation avec les autres - Sens de l’organisation - Esprit critique - Minutie - Adaptation - Gestion du stress Requis (expérience et qualification, langue) : - Minimum de 5 ans d’expérience en administration; - Bilinguisme requis; - Bonne maîtrise des outils informatiques; - Capacité à travailler en télétravail avec un environnement adapté. Défis du poste : - Travailler en télétravail avec autonomie et structure; - Gérer des priorités variables au fil des demandes; - Naviguer entre deux environnements systèmes principaux, soit Salesforce principalement et Sage; - S’adapter à une entreprise en croissance, où les besoins évoluent. Contexte : - Entreprise en croissance, avec une augmentation des opérations et du volume d’activités administratives; - Mission visant à soutenir et protéger le secteur agroalimentaire; - Environnement humain où les employés sont au cœur des priorités; - Culture axée sur la collaboration, le respect et la flexibilité. Conditions de travail : - Poste en télétravail avec possibilité d’hybride si basé·e à Lévis; - Horaire de jour du lundi au vendredi, environ 40 heures par semaine avec flexibilité; - Salaire entre 50 000 $ et 60 000 $ selon l’expérience; - Assurances collectives; - Équipement fourni incluant ordinateur et cellulaire; - Vacances selon l’expérience. Écosystème technologique - Salesforce - Sage - Google Workspace - Suite Office

• Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed. • Handle customer calls professionally and correspond with other team members. • Utilize ServiceTitan dashboards to track and manage leads. • Follow company scripts and prompts to ensure a smooth customer booking process. • Communicate with technicians and office manager to provide job details and updates. • Ask relevant service related questions to gather necessary information for service calls. • Maintain detailed and accurate customer records in the CRM system.

• Motivates the call center team to achieve goal standards. • Responsible for supporting, coaching, and developing a group of employees in a Service Center/Operations environment. • Effectively run reports, demonstrate leadership through acknowledging the fair and consistent application of policies. • Monitor call center to observe employee demeanor, quality of call, and conformity to company policy and procedures. • Interact with team members that have diverse backgrounds and temperaments, while maintaining open lines of communication. • Communicate positive as well as negative feedback, providing feedback that is specific and constructive. • Monitor team to proactively identify potential problems and ensure appropriate parties are engaged through to resolution. • Take end-to-end ownership of customer issues. • Alert leadership of any customer issues or staff incidents occurring in the call center. • Work well in busy high stress environment. • Maintain overall call volume and service levels at 90% or above. • Analyze trends and assist in creating action plans for solutions. • Participate in recruiting efforts, attend calibration sessions, and participate in conference calls. • Facilitate daily meetings to provide updates to seasonal employees. • Demonstrate flexibility by working varying shifts and responding to unanticipated events. • Supervise agents, including training, setting, and establishing goals, evaluating performance, and resolving employee-related issues.