Role Description On behalf of Tipalti, SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship! - Deliver world-class support to customers and ensure their success post-sales. - Provide specialized support on technical and product issues, including managing customer escalations. - Lead and coordinate cross-functional efforts to resolve complex customer issues, collaborating with Customer Success, Product, and Engineering teams. - Act as a customer advocate by surfacing product feedback to internal stakeholders to help shape the product roadmap. - Create and contribute to knowledge base articles to support team scalability and self-service. Qualifications - 2+ years of hands-on technical support experience at a SaaS company, with a focus on delivering support through email, live chat, and phone. - Proven experience managing multiple tickets simultaneously while maintaining high service quality (CSAT). - AI-forward mindset with experience leveraging AI tools to improve support efficiency and workflows. - Experience in troubleshooting integration, data sync, and application-related issues. - Strong communication skills — written, verbal, and active listening. - Detail-oriented, well-organized, and able to prioritize in a fast-paced environment. - Growth mindset with a passion for continuous learning. - Strong creative thinking and problem-solving skills. - Experience with ticketing systems such as Zendesk or similar platforms. Requirements - Working hours: Mon-Fri 12-9 pm Georgian time with flexibility to work in Midshift, starting between 12 - 3 pm. Benefits - Experience with NetSuite, QuickBooks, or other ERP systems; knowledge of accounting. - Experience with payment systems and/or working at a Fintech company. - Familiarity with HTML, API calls, or basic scripting. Company Description Tipalti is transforming finance and helping the hottest companies grow and scale their global finance operations. We're also growing through a sustainable business model and looking to remove days of finance work every week so business leaders can focus on building a future-proofed, best-in-class finance operation. - World-changing businesses like Amazon, Twitch, Twitter, and Roblox use Tipalti to automate and scale their finance operations. - It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. - The startup has already raised $565M funding. - Tipalti: Shaping Global Finance Since 2010. - Silicon Valley Fintech Company. - 1000+ Employees Worldwide. - Global Offices in CA, London, Tel Aviv, Tbilisi, Medellin, Toronto, Vancouver and more. - 2500+ Trusted Clients including Amazon, GoDaddy, Roblox, Twitch. - $550M+ Total Funding. - Driving Financial Evolution.

Role Description If you enjoy digging into complex systems, solving real problems, and making things run better than they did yesterday, this role is for you. We’re looking for a Support Engineer who thrives in a fast-paced environment and takes pride in keeping critical systems running smoothly. You won’t just be fixing issues—you’ll be improving platforms, partnering with teams across the business, and playing a key role in delivering a seamless experience for users. What You’ll Be Doing - Jump into production issues and own them from identification to resolution - Keep our core platforms running at peak performance - Troubleshoot across applications, services, and infrastructure - Break down complex technical issues and communicate them clearly to both technical and non-technical teams - Analyze and debug code when needed—this isn’t just a ticket-closing role - Document processes and solutions so we get better every time - Partner with engineers, product teams, and business stakeholders to improve systems - Participate in an on-call rotation and step in when it matters most Qualifications - 5+ years supporting enterprise systems in a production environment - Experience working with at least one programming language (TypeScript, .NET, Java, Scala, C++, or Python) - Strong SQL skills, especially with SQL Server (Oracle is a plus) - Familiarity with Windows Server and the Microsoft ecosystem - A solid foundation in troubleshooting across systems—applications, servers, networks, you name it - Experience in cloud environments like Azure is a strong plus - Exposure to tools like Jira, Bitbucket, or Confluence is helpful Requirements - You’re naturally curious and like figuring out how things work—and why they break - You stay calm under pressure and can think clearly during incidents - You can explain technical issues in a way that actually makes sense to others - You’re organized, detail-oriented, and able to juggle multiple priorities - You take ownership and don’t wait to be told what to do - You care about the end user and the overall experience Benefits - This is more than a support role—you’ll have a direct impact on the systems the business relies on every day. - You’ll be part of a team that values problem-solving, collaboration, and continuous improvement, where your ideas and contributions actually matter.

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work! We are currently looking for a customer support engineer you will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our chromatography solutions (LC-MS, GC-MS…). Your main responsibilities will be: - Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities - Contact customers in a timely manner and schedules service efficiently - Connect with manager and sales team to understand and meet customer needs and expectations - Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures - Complete administrative paperwork and computer reports promptly and accurately - Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required - Address customer requests for service and communicate proactively before, during and after service For this role, you will be working remotely combined with travel to customer sites, mainly in the capital region of Denmark but also in the rest of the country (a company car will be available to you). Qualifications We are looking for an individual with the following background: - University degree in a Chemistry related topic (Analytical Chemistry, Biochemistry, Biotechnology, etc…) - Hands-on experience with liquid chromatography solutions (GC/GC-MS or LC/LC-MS), either as an end-user OR in a similar technical support role - Previous experience in Pharma would be a strong plus - Full proficiency in both Danish and/or English - A valid driving license On a personal level, you enjoy working both autonomously and as part of a team. You have great communication and written skills to interact with many internal and external partners. You are also customer oriented and you like solving problems. What we offer: - Permanent Contract - Outstanding company culture - Career development opportunities - Company Car - Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance… - A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 25% of the Time Shift: Day Duration: No End Date Job Function: Services & Support

We are seeking a detail-oriented and proactive Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts, adjusting configurations for client instances, fine-tuning customer integrations through an Integration Platform as a Service (iPaaS), and making REST API requests to address issues and implement solutions.