Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work! We are currently looking for a customer support engineer you will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our chromatography solutions (LC-MS, GC-MS…). Your main responsibilities will be: - Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities - Contact customers in a timely manner and schedules service efficiently - Connect with manager and sales team to understand and meet customer needs and expectations - Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures - Complete administrative paperwork and computer reports promptly and accurately - Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required - Address customer requests for service and communicate proactively before, during and after service For this role, you will be working remotely combined with travel to customer sites, mainly in the capital region of Denmark but also in the rest of the country (a company car will be available to you). Qualifications We are looking for an individual with the following background: - University degree in a Chemistry related topic (Analytical Chemistry, Biochemistry, Biotechnology, etc…) - Hands-on experience with liquid chromatography solutions (GC/GC-MS or LC/LC-MS), either as an end-user OR in a similar technical support role - Previous experience in Pharma would be a strong plus - Full proficiency in both Danish and/or English - A valid driving license On a personal level, you enjoy working both autonomously and as part of a team. You have great communication and written skills to interact with many internal and external partners. You are also customer oriented and you like solving problems. What we offer: - Permanent Contract - Outstanding company culture - Career development opportunities - Company Car - Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance… - A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 25% of the Time Shift: Day Duration: No End Date Job Function: Services & Support

We are seeking a detail-oriented and proactive Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts, adjusting configurations for client instances, fine-tuning customer integrations through an Integration Platform as a Service (iPaaS), and making REST API requests to address issues and implement solutions.

We are seeking a detail-oriented and proactive Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts, adjusting configurations for client instances, fine-tuning customer integrations through an Integration Platform as a Service (iPaaS), and making REST API requests to address issues and implement solutions.

Role Description At MacStadium, we deliver a comprehensive suite of Apple infrastructure solutions. Our product portfolio includes: - Orka: a Kubernetes-based orchestration platform for Apple silicon - Augmented bare metal with VDI tooling, including Citrix and others - Mac focused IaaS, including bare metal Macs, Firewalls, Networking, and Storage As a Senior Technical Support Engineer, you will be the operational backbone of our support function: - Own the Tier 1 ticket queue - Develop deep product expertise across the full portfolio - Build tooling and automation to help the team scale This is not a read-from-a-script support role. You will: - Dig into logs, use AI code tools, and write scripts to reproduce and diagnose issues - Work directly with customers to resolve technical challenges across Orka, Citrix, and bare metal environments - Manage tickets routed from the support team and our AI-powered support agent - Ramp into Tier 2 across all products - Partner with existing Orka support developers for follow-the-sun coverage - Collaborate with the Orka development team and SRE on escalations Qualifications - 3+ years in a technical role: support engineering, systems/network administration, DevOps, or infrastructure operations - Proficiency scripting in Bash and Python - Strong systems administration fundamentals: networking, storage, process management, and log analysis across Linux and/or macOS - Experience with virtualization or container concepts (VMware, Docker, Kubernetes) - Comfortable working in a CLI-driven environment - Demonstrated ability to manage a ticket queue or support workflow - Excellent written communication skills - Based in the US with availability during standard US business hours - Self-directed and comfortable working autonomously on a small, distributed team Requirements - Direct experience with Orka, Kubernetes, Apple silicon, and/or macOS virtualization (preferred) - Familiarity with AWS — particularly EKS and EC2 Mac instances (preferred) - Experience with Citrix or virtual desktop infrastructure (VDI) (preferred) - Background in network engineering or administration (preferred) - Experience with CI/CD systems such as GitHub Actions, Jenkins, or similar (preferred) - Experience with Zendesk, Jira, or similar support/ticketing platforms (preferred) - Background in supporting SaaS or IaaS products with enterprise customers (preferred) - Track record of building internal tools, automation, or process improvements (preferred) - Exposure to AI-assisted support tools or willingness to help shape an AI support workflow (preferred) Benefits - Remote-first work environment - Opportunity to have an outsized impact on a small team Company Description MacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the cloud for CI/CD, testing, and development at scale. We serve some of the world's largest companies and are investing heavily in our platform for the future. We value autonomy, curiosity, and a bias toward action.