Role Description The IT Generalist is responsible for managing and maintaining the organization’s IT resources, including systems, hardware, and software. This role involves creating and updating documentation, researching and evaluating technology solutions, and ensuring optimal functionality of IT assets. The IT Generalist will also play a critical role in preparing and reassigning laptops and other devices as needed. Key Responsibilities: - Standard Operating Procedures (SOP): - Access, review, edit, and manage existing IT-related SOPs to ensure they remain accurate and up-to-date. - Collaborate with team members to develop new SOPs as required. - Technology Research and Evaluation: - Research and assess existing software and services to identify improvements, cost-saving measures, or alternative solutions. - Provide recommendations for upgrades or new acquisitions to meet organizational needs. - Hardware Management: - Reset laptops and other IT devices to prepare them for reassignment or new deployments. - Ensure devices are properly configured, updated, and functional before distribution. - Maintain an inventory of hardware assets and track their assignments. - Technical Support: - Provide first-level support for end-users, troubleshooting basic IT issues and escalating when necessary. - Assist with the setup and maintenance of user accounts, permissions, and access controls. - Documentation and Reporting: - Support data centralization initiatives by organizing, consolidating, and maintaining accurate digital records across systems. - Maintain accurate records of IT activities, including hardware resets, software updates, and SOP revisions. - Prepare periodic reports on IT operations and resources. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience. - 1-2 years of experience in IT support or a similar role. - Ability to research and analyze technology solutions effectively. - Proficiency in troubleshooting and resolving basic technical issues. Requirements - This position is part of the Canadian government’s summer job program. - Candidate must be legally eligible to work in Canada (Canadian citizen, permanent resident of Canada, or a protected person within the meaning of the Immigration and Refugee Protection Act). - Able to provide a valid Social Insurance Number (SIN). - Must be between 15 and 30 years of age at the start of the employment. - Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. Benefits - Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.

• Upload and organize learning content, courses, assessments, and resources onto the LMS platform • Ensure all course materials are accurate, properly labeled, and accessible to the intended audience • Collaborate with content creators and subject matter experts to maintain up-to-date and relevant learning materials • Facilitate user enrollments in courses, workshops, and training programs based on organizational guidelines and learner preferences • Assist with user registration processes, password resets, and other user account-related tasks • Provide first-level technical support to users, addressing inquiries and troubleshooting issues related to the LMS • Generate regular reports on LMS usage, course enrollments, completion rates, and other relevant metrics • Conduct periodic audits of the LMS content to ensure consistency, accuracy, and adherence to instructional standards • Gather user feedback and suggestions for LMS improvements, advocating for user needs and a seamless learning experience • Implement best practices for user navigation and engagement within the LMS platform • Work with the project team to plan and execute the migration process, including data transfer, content mapping, and testing • Support the communication and training efforts to onboard users to the new LMS, ensuring a smooth transition

• Be responsible for the benefits administration for client’s employees located in EMEA region • Resolves cases and enter benefits data in the system for our client’s employees • Collaborates with the client to resolve requests they may have related to a service or an escalated employee issue • Works daily with other Strada Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees • Processes reports utilizing various data extraction tools to meet client plan rules and/or resolve issues. • Works with Excel Calculation sheets • Problem solves issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue. • Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications • Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective • Provides creative solutions to continuously improve and optimize client delivery • Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing, as required • Opportunity to oversee and coach others with regards to a specific project and/or process • Contributes to and leads projects utilizing standard project management disciplines • Takes an active part in Process Transition from Client to Strada office, as required.

• Supporting the Relationship Manager with oversight of client relationships • Performing daily cash application and position reconciliation • Performing daily and monthly tie-outs of underlying loan characteristics • Liaising with auditors, underwriters, CLO managers, private debt managers, and other parties involved • Assisting with global asset set up and maintenance • Performing trade and wire processing for daily trading activity • Strategizing, recommending, and implementing innovative ideas for improved daily workflows • Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite • Identifying risk-related issues needing escalation to management. • Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable