• Upload and organize learning content, courses, assessments, and resources onto the LMS platform • Ensure all course materials are accurate, properly labeled, and accessible to the intended audience • Collaborate with content creators and subject matter experts to maintain up-to-date and relevant learning materials • Facilitate user enrollments in courses, workshops, and training programs based on organizational guidelines and learner preferences • Assist with user registration processes, password resets, and other user account-related tasks • Provide first-level technical support to users, addressing inquiries and troubleshooting issues related to the LMS • Generate regular reports on LMS usage, course enrollments, completion rates, and other relevant metrics • Conduct periodic audits of the LMS content to ensure consistency, accuracy, and adherence to instructional standards • Gather user feedback and suggestions for LMS improvements, advocating for user needs and a seamless learning experience • Implement best practices for user navigation and engagement within the LMS platform • Work with the project team to plan and execute the migration process, including data transfer, content mapping, and testing • Support the communication and training efforts to onboard users to the new LMS, ensuring a smooth transition

• Be responsible for the benefits administration for client’s employees located in EMEA region • Resolves cases and enter benefits data in the system for our client’s employees • Collaborates with the client to resolve requests they may have related to a service or an escalated employee issue • Works daily with other Strada Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees • Processes reports utilizing various data extraction tools to meet client plan rules and/or resolve issues. • Works with Excel Calculation sheets • Problem solves issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue. • Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications • Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective • Provides creative solutions to continuously improve and optimize client delivery • Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing, as required • Opportunity to oversee and coach others with regards to a specific project and/or process • Contributes to and leads projects utilizing standard project management disciplines • Takes an active part in Process Transition from Client to Strada office, as required.

• Supporting the Relationship Manager with oversight of client relationships • Performing daily cash application and position reconciliation • Performing daily and monthly tie-outs of underlying loan characteristics • Liaising with auditors, underwriters, CLO managers, private debt managers, and other parties involved • Assisting with global asset set up and maintenance • Performing trade and wire processing for daily trading activity • Strategizing, recommending, and implementing innovative ideas for improved daily workflows • Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite • Identifying risk-related issues needing escalation to management. • Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Overview: As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity including the collection of payments and investor waterfall distributions. Additionally, the team monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes. Join our dynamic experienced team focused on enhancing overall client experience through technology and continuous process improvement. Candidates who are interested in a fast-paced environment with career advancement opportunities should apply. Primary Responsibilities Continuous reassessment and evaluation of processes is engrained in the team’s DNA. We take a collaborative approach to identifying, assessing, developing, and implementing solutions across the platform. Additionally, we anticipate special projects and initiatives to be a regular occurrence for team members to participate in. You’ll gain experience by: - Supporting the Relationship Manager with oversight of client relationships - Performing daily cash application and position reconciliation - Performing daily and monthly tie-outs of underlying loan characteristics - Liaising with auditors, underwriters, CLO managers, private debt managers, and other parties involved - Assisting with global asset set up and maintenance - Performing trade and wire processing for daily trading activity - Strategize, recommend, and implement innovative ideas for improved daily workflows - Exposure across entire lifecycle of servicing loan clients including account setup, KYC procedures, global asset setup & maintenance, notice processing, warehouse reporting, CLO / Compliance Reporting & waterfall payments - Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. - Promoting an environment that supports diversity and reflects the M&T Bank brand. - Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Completing other related duties as assigned. HOW YOU CAN GROW YOUR CAREER: Our team employs extensive cross-training in order to provide employees with a comprehensive view of all aspects of servicing our clients. This position will provide the opportunity to learn various roles, processes & procedures to meet client expectations. Defining and building individualized career pathing for our staff including leadership, project related, client relationship, operations and analytics roles. Education and Experience Required: Bachelor’s degree and a minimum of 1 year relevant work experience with direct client contact, OR in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 years’ relevant work experience with direct client contact Strong focus on customer service and satisfaction Excellent verbal and written communications skills Education and Experience Preferred: Bachelor’s Degree in Finance, Business, Economics or Accounting - Highly Proficient in Microsoft Office, SQL - Exceptional organizational skills with an attention to detail - Excellent interpersonal and analytical skills with a strong balance of qualitative and quantitative skills - Demonstrated ability to work as part of a team, as well as contribute on an individual basis - Familiarity with various loan products – Bi-Lateral ABL Facilities, SMAs, Private Funds, MM & BSL CLOs, Business Development Companies - Professional work experience at CLO Trustee, Loan Agent/Bank, Middle Office Provider or CLO Manager - System / Application experience - Clearpar, Solvas/CDO Suite, SEI, Wall Street Office, LoanIQ At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers. Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report to learn how it feels to be one of our 17,000+ employees. We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences. We support our employees every step of the way. Competitive compensation Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO 401(k) match at 5% with options for Roth and discretionary employer contributions A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location. Location: Clanton, Alabama, United States of America