Description As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation! For more information, visit www.Spectrio.com. This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply. Primary Objective: The Associate Account Manager is responsible for managing a high-volume portfolio of Tier 4 client accounts, focused on retention, responsiveness, and overall customer experience. This role owns day-to-day client relationships, ensures timely issue resolution, and identifies opportunities to maintain and grow accounts where appropriate. This is a fast-paced role requiring strong time management, prioritization, and the ability to effectively manage multiple client interactions daily. Responsibilities include: Client Relationship Management: - Serve as the primary point of contact for a high-volume book of Tier 4 client accounts - Build and maintain strong client relationships through customer empathy and relationship management, active communication, and consistent follow-up - Proactively engage clients to understand needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS) - Manage a large number of client interactions daily while maintaining quality and responsiveness Account Retention & Growth: - Drive account retention by quickly addressing issues, reducing churn, and improving overall account health - Identify and act on upsell and cross-sell opportunities using negotiation and objection handling skills - Use data-driven decision making and account insights to prioritize efforts and improve performance Client Support: - Respond to client inquiries and resolve issues efficiently, ensuring a strong time to resolve escalations - Handle challenging conversations and work to turn around at-risk accounts - Escalate complex or high-impact issues when needed Service Coordination: - Collaborate cross-functionally with internal teams (support, product, billing, etc.) to resolve client needs - Ensure requests and issues are tracked and completed in a timely manner - Maintain clear communication with clients throughout the resolution process Reporting & Account Management: - Maintain accurate and up-to-date records in CRM systems - Track and manage key account metrics including gross and net retention rate - Utilize data to prioritize workload and improve account outcomes Requirements - Bachelor’s degree preferred; equivalent practical experience will be considered - 2–5+ years in customer success, account management, or retention-focused roles - Strong communication, negotiation, and problem-solving skills - Ability to handle difficult conversations and turn around challenging situations - Experience working with CRM tools (e.g., Salesforce, Zendesk, etc.) - Analytical mindset with the ability to interpret customer data and trends This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply. Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement. Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.

Reports to: Manager, Channel Account Management Location: Remote US Compensation Range: $90,000 base with on target earnings at $150,000, plus equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: Senior Channel Account Managers are part of a team at Huntress who play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform. As an individual contributor, your primary measures of success will be net dollar retention, gross dollar retention, partner loyalty, and satisfaction. This is a high-impact, high-visibility sales role that reports to the Manager of Channel Account Management. Its success will be measured by expansion and retention metrics. Responsibilities: - Achieve and exceed quota based on both expansion metrics and renewal rates - Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service - Maintain and reinforce Huntress’ culture - Build and maintain strong relationships with multiple contacts within assigned partner organizations What You Bring To The Team: - 5+ years of experience in Account Management, Customer or Partner success, Channel or Direct Sales roles, ideally focused on mid-market and below - Strong knowledge of the MSP space, preferably related to the cybersecurity industry - Experience with Salesforce or other similar CRM platforms - Passionate about working in the partner community, being an advocate for them, and providing meaningful cybersecurity solutions - Strong bias to action and ability to get things done efficiently and effectively What We Offer: - 100% remote work environment - since our founding in 2015 - Generous paid time off policy, including vacation, sick time, and paid holidays - 12 weeks of paid parental leave - Highly competitive and comprehensive medical, dental, and vision benefits plans - 401(k) with a 5% contribution regardless of employee contribution - Life and Disability insurance plans - Stock options for all full-time employees - One-time $500 reimbursement for building/upgrading home office - Annual allowance for education and professional development assistance - $75 USD/month digital reimbursement - Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Mercier Consultancy MD is delighted to present excellent job opportunities for Romanian-speaking professionals to work in Sofia, Bulgaria. With fully paid relocation, this is the perfect chance to start a rewarding career in a dynamic and growing environment while experiencing the vibrant culture of Bulgaria's capital. We are seeking motivated individuals fluent in Romanian to fill various positions that involve interacting with Romanian-speaking clients and supporting business operations. Key Responsibilities: - Communicate effectively with Romanian-speaking clients, providing assistance and resolving inquiries promptly. - Support business activities such as customer service, sales, technical support, or administration, depending on the assigned role. - Collaborate with international teams to ensure smooth operations and high-quality service delivery. - Handle documentation and reporting tasks accurately and efficiently. - Adapt to ongoing training and development initiatives to enhance professional skills.

Mercier Consultancy MD is delighted to present excellent job opportunities for Romanian-speaking professionals to work in Sofia, Bulgaria. With fully paid relocation, this is the perfect chance to start a rewarding career in a dynamic and growing environment while experiencing the vibrant culture of Bulgaria's capital. We are seeking motivated individuals fluent in Romanian to fill various positions that involve interacting with Romanian-speaking clients and supporting business operations. Key Responsibilities: - Communicate effectively with Romanian-speaking clients, providing assistance and resolving inquiries promptly. - Support business activities such as customer service, sales, technical support, or administration, depending on the assigned role. - Collaborate with international teams to ensure smooth operations and high-quality service delivery. - Handle documentation and reporting tasks accurately and efficiently. - Adapt to ongoing training and development initiatives to enhance professional skills.