• Support planning, execution, and coordination of assigned workstreams to ensure alignment with project objectives, timelines, and budgets • Collaborate with technical teams, clinical stakeholders, site leadership, and senior management to drive successful deployment activities • Communicate regularly with stakeholders to provide updates, address challenges, and maintain momentum on deliverables • Build and maintain strong relationships across client, vendor, and internal teams to support seamless deployment execution • Develop a deep understanding of client practices, policies, and processes to effectively support role responsibilities • Design and establish environments to support ETL processes, including migration to virtual server infrastructure • Develop and execute data migration processes from decommissioned Corporate Data Warehouses • Explore and integrate connections to additional data sources as needed • Support Agile processes, including participation in sprint retrospectives and continuous improvement efforts • Contribute to all phases of deployment, including pre-deployment planning, go-live support, and post-deployment optimization

• Partner with the VP of Data & Analytics to shape enterprise data strategy with business and technology leaders, including problem framing, value hypotheses, and measurable outcomes • Lead architecture for enterprise data solutions, including data modeling, enterprise analytics, integrations, and data DevOps • Develop and maintain data models that reflect business processes and enable reporting, self-service analytics, and AI use cases • Establish and promote best practices for data governance, data quality, and data security across the organization • Align data architecture to business goals and Technology strategy by partnering with stakeholders to understand business processes, pain points, and the decisions the data must support • Design and implement a medallion architecture in Snowflake (Bronze, Silver, Gold, and semantic layers) to support enterprise analytics and AI • Define and maintain business questions, KPIs, and semantic definitions so the semantic layer is trusted, consistent, and usable for analytics and AI applications • Partner with business and technical stakeholders across key systems (OMS, ERP, CRM, transactional databases) to understand use cases and design data products that support them • Ensure data is cleansed, transformed, and documented for reliable analytical and AI consumption • Create and maintain architecture diagrams, data dictionaries, data flow documentation, and implementation plans • Research and stay current on AI/LLM and agentic system capabilities, architectures, and tooling; identify opportunities to apply them to data engineering, analytics, and operational workflows • Participate in occasional after-hours support as needed (nights/weekends).

Working arrangement: Remote / Home-based UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. Purpose of Assignment: The organization’s global reporting ecosystem — including dashboards, data models, and analytical workflows — is a critical technical layer supporting Individual Giving (IG) performance monitoring, operational reporting, and decision‑making across Country Offices and National Committees. As SES adoption has matured, market demand has shifted from basic reporting to increasingly complex Power BI segmentations, Salesforce reports with advanced logic, and frequent changes to dashboards used for financial and operational processes. In parallel, Country Offices have reported the need to create reports outside SES, indicating gaps in consolidation and automation. Scope of Work: The consultant will be responsible for stabilizing, consolidating, and modernizing the SES global IG reporting ecosystem, covering the full reporting stack from data models to dashboards and alignment across platforms. The scope includes 6 phases. (See TOR for details) If you would like to know more about this consultancy, please review the complete Terms of Reference here: ToR SES Global Reporting and Data Specialist Consultancy.pdf Minimum requirements: (Qualifications/ Years of Experience/ Knowledge/Expertise/Skills) - Education: - Bachelor's degree in the following discipline: Data Science, Computer Science, Information Systems, Statistics, Engineering, Business Intelligence, or other related quantitative or technical fields. - Years of Experience: - 7+ years of experience in business intelligence, data modelling, analytics engineering, or similar technical functions. - Proven expertise in Power BI dataset design, including incremental refresh, partitions, DAX optimization, and metadata governance. - Strong experience with data warehousing, SQL, ETL/ELT, and transformation logic across multi‑market environments. - Experience aligning Salesforce reporting with BI/KPI frameworks. - experience working within the UN system, UNICEF, or similar international organizations is an asset, including direct engagement with Country Offices and/or National Committees, supporting multi‑country reporting, operational decision‑making, and governance processes. - Demonstrated ability to automate and document financial or operational models. - Experience producing technical documentation, KPI definitions, SOPs, and dashboard or dataset specifications. - Ability to deliver training and capacity-building for non‑technical users. - Experience with UNICEF/INGO fundraising data and supporter/campaign structures. - Familiarity with Azure (Data Factory, Synapse, Databricks) and/or Python/R for analytical prototyping. - Understanding of AI governance, data ethics and privacy considerations. - Fluency in English (written and verbal) is required; knowledge of another UN language (e.g., Spanish, French, Arabic) is an asset] For every Child, you demonstrate... UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status. UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance. UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially. Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System): - An up-to-date TMS profile and curriculum vitae (CV) - Cover letter - A separate financial proposal: FINANCIAL PROPOSAL SES Consultancy.docx - A detailed technical proposal Remarks: If the TOR or financial proposal documents are not visible on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers. UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information. All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. Additional information about working for UNICEF can be found here.

At AutoDS, recently acquired by Fiverr, we're revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally. As a fast-growing company, we’re looking for talented individuals who are passionate about technology, eCommerce, and making a real impact. If you're ready to join a dynamic team and thrive in a collaborative, fast-paced environment, we’d love to hear from you! We are hiring for CX Data & WFM Specialist! Responsabilities: - Run daily KPI health checks across all CS metrics; detect anomalies and own automated volume-spike alerting. - Produce weekly and monthly trend analyses and executive-ready reports for the Director, COO, and cross-functional leads. - Design, build, and maintain Tableau dashboards and Intercom reports; own the CS metric documentation (definitions, calculations, data sources). - Build rolling workforce forecasts and capacity models incorporating volume trends, agent availability, skill mix, and overtime patterns. - Monitor agent utilization in real time and historically; recommend scheduling and headcount adjustments to balance efficiency and service levels. - Maintain data pipelines and source integrations feeding into Tableau (Intercom, product DB, payroll/HR data). - Lead the delivery of a customer health-score model and early-warning churn indicators integrated into CS workflows. - Own WFM for the international support team: overtime tracking, paid-hours reconciliation, global workforce policies, headcount forecasting, and budget ownership. - Manage invoicing for global employees; ensure timely and accurate processing of payments. - Serve as the primary point of contact for the Finance team on all CS-related workforce costs, budgets, and invoicing queries. Qualifications: Required - 1+ years in a Data team. - Strong Tableau (or comparable BI tool) proficiency – building dashboards, managing data connections, designing for diverse audiences. - Advanced Excel/Sheets skills including pivot tables, complex formulas, and data modeling. - Excellent communication skills – ability to translate complex data into clear, executive-ready narratives. - English proficiency Preferred - SQL or scripting languages for data extraction and transformation. - Familiarity with CRM/helpdesk platforms (Intercom preferred; HubSpot, Zendesk, or similar). - Hands-on workforce forecasting and capacity planning experience. - Familiarity with Agile/sprint-based methodologies in an ops context. - Experience working with Payoneer and Connecteam – a bonus. Ready to take your career to the next level with AutoDS? Join us and be part of a global team that’s driving the future of eCommerce innovation. Apply today and help us create cutting-edge solutions for online sellers worldwide!