Role Description The Tier 1 Help Desk Technician serves as the first point of contact for technical support requests across the organization. This role is ideal for someone who enjoys solving problems, communicating clearly, and helping users feel supported and confident with their technology. Key Responsibilities: - Provide front-line support for Windows desktop systems, including troubleshooting software, hardware, and user-access issues - Assist users with peripheral devices, such as printers, webcams, iPads, iPhones, and other common workplace equipment - Support and troubleshoot Microsoft Office applications, including Outlook, Word, Excel, Teams, and related tools - Log, track, and resolve support tickets in a timely and organized manner - Escalate issues to higher-level support teams when necessary - Deliver excellent customer service by communicating clearly, listening actively, and maintaining a calm, professional demeanor - Guide users through solutions step-by-step, ensuring they understand the resolution - Follow established procedures and contribute to documentation of common issues and solutions Qualifications - High School diploma; Minimum of 3 years experience - Strong customer service orientation with the ability to remain patient, composed, and effective under pressure - Solid understanding of Windows operating systems and common desktop applications - Familiarity with mobile device support, especially iPads and iPhones - Basic knowledge of networking concepts (preferred but not required) - Strong communication skills and the ability to explain technical concepts in user-friendly terms - Ability to multitask, prioritize, and manage time efficiently - Calm, empathetic, and solution-focused when working with users - Eager to learn and grow within an IT support environment - Comfortable working in a fast-paced environment with a variety of technical challenges - Team-oriented, reliable, and proactive - Must be a US Citizen Benefits - Target Salary Range: $39,000 - $62,000 - Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations - Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

• Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals • Manage daily support operations, escalations, and SLAs for external client support • Improve service management, processes, automation, and first‑call resolution • Partner with Engineering, Incident, Problem, and Change Management to resolve complex production issues • Oversee reporting, documentation, and client communications with ServiceNow • Provide hands‑on technical leadership across tools and systems (e.g., Splunk, Datadog, MuleSoft, and SQL)

Support cybersecurity control implementation and audit readiness, assist in FISCAM compliance, and ensure information security throughout Agile development while collaborating with cross-functional teams to enhance system security posture.

Role Description Vous êtes sous l'autorité hiérarchique directe de la responsable du pôle Moyens Généraux et Informatique et sous l'autorité fonctionnelle du RSSI pour la partie informatique. Le pôle est composé de la responsable, d'un(e) adjoint(e), de deux assistantes de gestion, et d'un assistant mutualisé avec le pôle santé et sécurité au travail. Vos principales missions sont : - Être le(la) référent(e) de la DIR pour la mise en oeuvre de la politique informatique de la DIRCO : - Suivre le programme de renouvellement informatique - Gérer et suivre les commandes informatiques - Contribuer à la mise en oeuvre de la politique d'achat relative au fonctionnement courant de la DIRCO : - Gérer et suivre les commandes de fournitures - Gérer et suivre les stocks - Gérer et suivre les marchés - Assurer le suivi de la maintenance de 1er niveau des locaux des sièges - Gestion et suivi de l'inventaire du mobilier sur tous les sites de la DIRCO - Gestion et suivi de la téléphonie fixe et mobile (marchés DAE et réseau radio du futur) - Gestion et suivi du parc de photocopieurs pour l'ensemble de la DIRCO - Gestion et suivi des prestations ménages - Mise à jour de l'intranet du pôle MGI Qualifications - Compétences techniques : - habilitation électrique - avoir connaissance de la réglementation concernant le budget et la comptabilité - compétences en informatique (appréciable mais pas obligatoire) - Compétences transversales : - Savoir respecter les délais - Savoir utiliser les logiciels de bureautique - Compétences relationnelles : - Savoir travailler en équipe - Savoir rendre compte - Faire preuve de sens relationnel et d'initiatives