Job Closed
This listing is no longer active.
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Director, Delivery Acceleration Systems & Solutions
Location
Ireland
Posted
52 days ago
Salary
0
Seniority
Senior
Job Description
Director, Delivery Acceleration Systems & Solutions
ServiceNow
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As the Director of Delivery Acceleration Systems & Solutions, you will lead the evaluation, integration, and optimization of both third-party AI tools and internal delivery systems that power ServiceNow Professional Services delivery. Leading a team of professionals, you'll be responsible for transforming how 1,000+ consultants work by bringing best-in-class external technologies our delivery ecosystem while also managing critical internal tools such as estimation systems, resource management platforms, and delivery automation solutions. This role requires equal parts technology strategist, process designer, and change agent. You'll identify which external tools solve real delivery problems, manage the internal systems that consultants depend on daily, design how everything integrates with our methodology and ServiceNow platform, and drive adoption across the consultant base. Your decisions will directly impact delivery speed, quality, consultant productivity, and our ability to accurately estimate and execute customer engagements. You'll operate at the intersection of innovation and operations-evaluating cutting-edge technologies while ensuring the reliability of mission-critical internal systems. Success requires the ability to say "no" to shiny objects, "yes" to game-changers, and "not yet" to promising technologies that aren't ready for enterprise scale-all while keeping the trains running on time. This role demands both technical depth and business acumen to transform tools into competitive advantages. WHAT YOU GET TO DO IN THIS ROLE: Manage Internal Delivery Systems - Own the strategy, roadmap, and optimization of internal tools that consultants use daily: - estimation systems, resource management platforms, project tracking tools, and third party - delivery automation solutions - Ensure estimation tools provide accurate effort forecasts that adapts based on regular introduction - and adoption of delivery acceleration tools to improve win rates, margin predictability, and - delivery planning - Partner with Finance and Delivery Operations to continuously refine estimation models based on - actual project data and delivery outcomes - Provide administration and maintenance of systems to esnusre reliability, performance, and user - experience for tools that 1,000+ consultants depend on to do their jobs - Identify gaps in current internal tool capabilities and drive enhancements or replacements that - improve consultant efficiency Evaluate and Select Third-Party Technologies - Continuously scan the market for AI-powered tools, automation platforms, and workflow - technologies that could accelerate ServiceNow Expert Services GTM and delivery - Conduct rigorous proof-of-concept evaluations to validate business value, technical feasibility, and - integration requirements - Build business cases that quantify ROI, implementation costs, and productivity impact for - proposed tool adoption - Partner with procurement, legal, and security teams to navigate vendor selection, contracting, and - compliance requirements - Make data-driven recommendations to leadership on which tools to adopt, pilot, or pass on- - balancing build vs. buy decisions - Design Integration Architecture and Processes - Define how third-party tools and internal systems integrate with ServiceNow platform, internal AI - products, and delivery methodology - Design workflow processes that embed tools seamlessly into consultant daily activities-from presales estimation through project delivery to knowledge capture - Establish data governance, security protocols, and compliance standards for both internal and - external tool usage - Create technical architecture that ensures tools work together as an integrated ecosystem, not - fragmented point solutions Lead Implementation and Adoption - Manage end-to-end technical implementation of tools across 1,000+ consultant user base - Partner closely with OCM team who owns adoption strategy, change management, and user - enablement-providing technical expertise and system insights to inform their approach - Collaborate with OCM on training content development, ensuring technical accuracy of learning - materials and support documentation - Provide subject matter expertise to OCM for communications about tool capabilities, benefits, and - usage guidelines - Establish technical support structures and user feedback mechanisms to capture system issues, - feature requests, and improvement opportunities - Track system usage analytics and productivity impact metrics, sharing data with OCM team to - inform adoption strategies and with leadership to demonstrate business value - Serve as escalation point for technical issues that impact tool adoption, working with vendors or - internal teams to resolve quickly Manage Evaluation & Process Redesign Team - Lead a team of professionals including dedicated specialists, rotational consultants, and - administrator roles - Balance team capacity across: evaluating new tools, implementing selected technologies, - optimizing existing internal systems, and providing ongoing user support - Ensure team provides responsive support for critical internal tools like estimation systems that - directly impact revenue - Develop team expertise in emerging technologies, integration patterns, delivery process design, - and system administration - Foster a culture of continuous learning where the team stays current on evolving AI/automation - landscape while maintaining operational excellence - Build strong partnerships with vendor technical teams and internal IT/engineering teams to - maximize value from all tools Drive Business Outcomes and Continuous Improvement - Establish KPIs that measure tool impact on delivery speed, estimation accuracy, quality, and - consultant productivity - Report regularly to leadership on tool portfolio performance, adoption progress, ROI realization, - and system health - Analyze estimation accuracy trends and drive improvements that reduce bid/actual variances and - improve margin predictability - Identify opportunities to expand usage of successful tools, sunset underperforming solutions, or - consolidate redundant capabilities - Gather consultant feedback to understand pain points and prioritize which problems tools should - solve next - Contribute to delivery acceleration roadmap by identifying where external tools fill capability gaps - versus where internal development or system enhancement is needed Build Vendor and Internal Partnerships - Serve as primary relationship owner for strategic technology vendors - Negotiate service level agreements, support terms, and partnership structures that ensure - consultant success - Partner with internal IT, Engineering, and Product teams on shared platform capabilities and - infrastructure - Provide vendor feedback on product roadmaps to influence features that benefit ServiceNow - delivery use cases - Explore co-innovation opportunities where vendors customize solutions for ServiceNow-specific - needs - Manage vendor performance and internal system SLAs, escalating issues that impact consultant - productivity Qualifications Qualifications To be successful in this role you have: - 7+ years of experience in enterprise technology, business systems, or technology consulting - 3+ years of people management experience leading technical or process-focused teams - Deep understanding of professional services delivery operations including estimation, resource - management, and project execution - Proven track record evaluating, selecting, and implementing enterprise software tools at scale - Experience managing business-critical internal systems with high reliability and user adoption - requirements - Strong technical acumen with ability to assess integration complexity, data architecture, and API - capabilities - Experience with AI-powered tools, intelligent automation, or workflow optimization technologies - Excellent business judgment-ability to separate hype from real value and make pragmatic build - vs. buy decisions - Change management experience driving tool adoption across large consultant or user populations - ServiceNow platform knowledge and understanding of implementation delivery methodology Not required but nice to have: - Experience with professional services estimation tools, project management systems, or resource - management platforms - Background in management consulting or professional services delivery operations - Technical certifications in integration platforms, APIs, or enterprise architecture - Experience managing vendor relationships and negotiating enterprise software contracts - Knowledge of AI ethics, data governance, and responsible AI practices - Familiarity with agile delivery methodologies, DevOps practices, and ServiceNow developmet Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, Tuition reimbursement, Vision insurance, Wellness programs, Mental health benefits, Home-office stipend for remote employees, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, Employee awards, Transgender health care benefits, Wellness days, Mother's room, Personal development training, Virtual coaching services, Flexible time off, Bereavement leave benefits, Company-wide vacation
Related Guides
Related Categories
Related Job Pages
More Business Development Rep Jobs
Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewAt Motorola Solutions, we build technologies that keep communities safe and businesses thriving. The Video Security & Access Control (VS&AC) Inside Sales team is at the forefront of this mission in the APAC region. We are a dynamic, results-oriented group responsible for introducing organizations to our industry-leading ecosystem of AI-powered video security, advanced analytics, and cloud-based access control solutions. Operating out of our Malaysia hub, our BDRs serve as the critical first point of contact for prospective customers. We partner closely with Marketing and regional Account Executives to identify new business opportunities, qualify leads, and build the pipeline that drives our revenue growth. Joining this team means stepping into a fast-paced, collaborative environment where your daily efforts directly help secure facilities, protect assets, and save lives. Job DescriptionBusiness Development Representative – Video Security & Access Control (APAC)Company & Department OverviewAt Motorola Solutions, we believe that everything starts with our people. We are a global, close-knit community united by a relentless pursuit to keep people safer everywhere. Our Video Security & Access Control (VS&AC) technologies—spanning AI-powered video analytics, cloud-based access control, and advanced security cameras—support public safety agencies and enterprises alike. The VS&AC Inside Sales team in Malaysia is the growth engine for the APAC region. We are a dynamic, fast-paced, and highly collaborative group responsible for driving top-of-funnel pipeline and expanding our regional footprint. Joining our team means stepping into an environment where your daily efforts directly help secure facilities, protect assets, and save lives, all while offering clear pathways for long-term career progression in enterprise technology sales. The RoleAs a Business Development Representative (BDR), you will serve as the critical first point of contact for prospective customers across the Asia market. You will partner closely with Channel Sales Executives and Channel Account Managers to identify new business opportunities, qualify inbound leads, and execute targeted outbound prospecting campaigns. We are looking for a highly motivated, results-driven sales professional who is eager to learn our cutting-edge technology portfolio and build a strong pipeline that drives our regional revenue. Key Responsibilities - Pipeline Generation: Execute high-volume outbound prospecting (cold calling, emailing, social selling on LinkedIn) to target accounts within the Asia market. - Lead Qualification: Rapidly respond to and qualify inbound marketing leads, accurately assessing customer needs, budget, and purchasing timelines. - Sales Alignment: Partner strategically with Channel Sales Executives to develop and execute targeted territory plans and account-based sales strategies. - Pitching & Education: Clearly articulate Motorola Solutions’ VS&AC value proposition, educating prospects on how our AI and cloud-based security solutions can solve their complex safety challenges. - Meeting Generation: Successfully book qualified meetings and product demonstrations for the senior sales team to close. - Data Management: Meticulously track and manage all sales activities, prospect interactions, and pipeline metrics within Salesforce and other sales engagement tools (e.g., Outreach, ZoomInfo). - Continuous Learning: Stay up-to-date on our evolving product lines (e.g., Avigilon, Pelco) and broader physical security industry trends. #LI-WL1 Basic RequirementsBasic Requirements: - Bachelor’s degree or equivalent working experience. - 1–3 years of experience in sales, business development, inside sales, or a customer-facing role. - Strong written and verbal communication skills in English (both written and verbal) to communicate effectively with regional clients and internal teams. [Foreign language in Japanese or Korean is a plus]. - Proven ability to handle objections, persevere through rejection, and thrive in a quota-carrying, performance-driven environment. - Excellent time management and organizational skills, with the ability to manage multiple tasks in a high-volume, fast-paced setting. Preferred Qualifications - Previous experience in B2B SaaS, enterprise technology, or physical security/video surveillance sales. - Proficiency with CRM and sales enablement software (e.g., Salesforce, Outreach, ZoomInfo, Sales Navigator). - A Bachelor's degree in Business, Marketing, Communications, or a related field. - A naturally competitive but collaborative attitude, with a deep eagerness to learn and grow within the tech sales industry. #LI-WL1 Travel RequirementsNone Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Business Development Manager
InfinitumWe Go Beyond to deliver the most efficient motors in the world.
Business Development Manager - Midwest Location:Midwest remote Job Description: About us We are a pre-IPO company backed by a distinguished group of strategic partners and some of the world's most influential climate tech funds. With strong traction in shipments and several major customer wins, the market now recognizes the value of our technology and the impact it will have on the future of the industry. We have a world-class R&D organization, an extensive patent portfolio and a strong leadership team which is scaling the company up across all functions. We are headquartered in Austin, TX, and have a state-of-the-art manufacturing facility in Saltillo, Mexico, with room for significant expansion. Increasingly, end customers are willing to pay a premium for solutions featuring "Infinitum Inside." Our OEM partners are successfully leveraging this differentiation to achieve higher close rates and command greater margins. In short, we believe we have crossed the chasm-introducing breakthrough technology into a traditionally conservative sector. We are now ready to scale our go-to-market team substantially and are seeking team members who are passionate about rapid growth, eager to learn, and excited to tackle the challenges ahead as we make this journey together. The role As a Business Development Manager - Midwest, you will focus on penetrating critical verticals such as data centers, healthcare, and high-tech manufacturing along the Mid Western US regions. This role requires a strategic thinker who can build executive-level relationships and drive complex deals. Responsibilities - Develop and execute strategic account plans targeting high-value verticals such as data centers, healthcare, and high-tech manufacturing, with a focus on hyper scalers, colocation providers, and design/build firms. - Identify and engage key decision-makers including data center owners, developers, facility engineers, and design consultants to create demand for Infinitum's motor technology. - Influence mechanical and electrical design teams to specify Infinitum motors as the basis of design in new construction and infrastructure upgrade projects. - Build and maintain executive-level relationships to drive long-term partnerships, recurring revenue, and accelerate buying decisions. - Collaborate with ecosystem stakeholders such as engineering firms, OEM partners, and design consultants to create preference for Infinitum's products. - Own the commercial relationship and account strategy from initial engagement through successful specification and procurement. - Partner with Application Engineers to ensure technical alignment and seamless integration of Infinitum motors into design documentation. - Represent Infinitum at industry events, technical working groups, and strategic meetings with customers and engineering firms to strengthen market presence. - Maintain accurate CRM records, pipeline forecasts, and reporting on specification progress and wins. - Monitor competitive landscape, market dynamics, and customer roadmaps to uncover timing opportunities for specification and procurement. Must haves - Experience developing strategic relationships in key verticals (e.g., data centers, healthcare, or similar). - Proven ability to create and execute account-based strategies for large, complex customers. - Track record of closing multi-million-dollar, enterprise-level deals. - Strong strategic thinking and consultative selling skills, and ability to engage and influence executive-level decision-makers. - Must be able to travel up to 75% of the time for customer meetings. Qualifications - 7+ years of experience in technical sales, business development, or strategic accounts-preferably in HVAC, energy efficiency, or mission-critical industries. - Strong strategic thinking and consultative selling skills. - Proven ability to close large, complex deals. - Demonstrated success selling to key verticals and understanding their unique needs. - Strong understanding of HVAC systems, mechanical contracting, and facility operations. - Skilled at managing long sales cycles with multiple stakeholders and layers of approval. - Excellent communication, negotiation, and account development skills. - Comfortable working cross-functionally with engineering, marketing, and operations. Benefits: We have created a community at Infinitum, where everyone feels a sense of belonging and is working together to achieve our goals. - Comprehensive Health Coverage (Medical/Dental/Vision) - Short-Term & Long-Term Disability Coverage - Health Savings Account (HSA) - includes employer contributions. - Flexible Spending Account (FSA) & Limited Purpose Flexible Spending Account - 401(k) - Traditional and Roth - Stock Options - Open Paid Time Off (PTO) - 12 Paid Holidays - Potential Relocation Assistance - Flexible schedule - including hybrid possibilities - Company Paid Lunch on Fridays - Community Give-back Opportunities Infinitum embraces diversity and is an equal opportunity employer. Agency representatives, we appreciate your interest, but we've got this! #LI-Remote
Business Development Manager, Beauty and Personal Care
IMCD GroupIMCD US, a division of IMCD Group, aims to drive growth and innovation through specialized chemical distribution and food products. With a commitment to innovative solutions, IMCD
Title: Business Development Manager, Beauty & Personal Care Location: United States Job Description: Business Development Manager, Beauty & Personal Care The Business Development Manager for our Beauty & Personal Care business will play an important part in IMCD’s objective to develop and grow business in the United States. Duties would include developing and implementing growth strategies. Including identifying and acquiring of new Principals and Product Portfolio. Supporting of the Sales Teams in the United States to grow a robust opportunity pipeline to achieve overall business goals and strategies. COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today. Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth. Successful candidates will be responsible to: Develops and implements a growth strategy and roadmap for market penetration, opportunity creation, and commercial sales Builds and maintains in-depth knowledge of the specified segments and associated IMCD product offerings Identifies target customers and applications utilizing company databases and external research Makes in-person sales calls on purchasing, R&D, and other relevant customer contacts at target accounts Reviews IMCD’s market offerings identifying voids to recommend and evaluate new products and principals Attends industry functions to build IMCD US network of customer, prospect, and supplier contacts Works with segment lead identifying and developing marketing opportunities from concept through execution Learns and uses company’s commercial software system to provide commercial reports for customers and company management Develops working knowledge of company key financial indicators and the qualitative effects of supplier and customer economics on these indicators Learns and uses the company’s technical support system to assist customers (and sometimes suppliers) with technical issues Maintains relationship with accounts as required by account classification. Achieves budget and other territory objectives (such as call frequencies, SF management, reporting, etc.) Maintains sales records and information such as call reports, weekly and monthly reports, as required Provides additional information and reports as required by the company’s management Manages additional sales-related projects as required by the company’s management Skills Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner Desire to serve customers and suppliers/manufacturers with finesse and a can-do attitude Desire to constantly grow and improve the business and oneself Ability to quickly respond to external and internal requests Ability to manage and prioritize multiple simultaneous demands with professionalism and a positive attitude Ability to multitask and switch focus quickly Ability to think and work independently Desire to learn new technical and sales skills Deadline-driven, detailed oriented, and conscientious Proficient with common computer programs, including Microsoft Office Excellent written and verbal communication skills Required Qualifications Bachelor’s degree in physical or life Sciences or seven years’ experience in related industry/position 5+ years of business development experience Desired Qualifications Demonstrated ability to manage multiple projects Experience in a fast-paced environment Competencies Business Acumen Problem Solving/Analysis Customer/Client Focus Communication Proficiency Teamwork Orientation Supervisory Responsibility This position has no supervisory responsibility. Work Environment This job is fully remote with frequent travel, Position Type/Expected Hours of Work This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed. Travel This position requires up to 50% travel. Frequent travel is outside the local area and overnight. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IMCD Offers If you want to make a real difference and work for a growing and expertise-driven company, then we’d love to hear from you. We’re looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
• Prospect business owners with volume, pace and accuracy • Schedule qualified meetings for account executives • Identify and map qualified leads within the ICP • Create customized cadences and execute effective follow-ups • Participate in management rituals and trainings with a focus on performance • Work with monthly targets and monitor performance metrics



