Lead customer service strategy to enhance satisfaction and service delivery, oversee multi-channel operations and complaint resolutions, and utilize data to improve customer journeys and strengthen complaint handling processes.

Advise faculty on securing funding opportunities while ensuring compliance with proposal policies. Develop and review proposals, liaise with external organizations, and promote the impact of research and creative scholarship initiatives.

Role Description We’re looking for a dynamic, tech-savvy professional who can confidently wear two hats — Sales Executive and Customer Support Executive. If you’re someone who enjoys helping customers, explaining technical solutions, and driving business growth, this is the perfect opportunity for you! You’ll play a key role in connecting with potential clients, converting leads, onboarding new users, and providing ongoing support — all while contributing directly to the growth of a fast-paced SaaS company. Qualifications - 1–5 years of experience in sales, customer support, or a similar client-facing role - Excellent communication skills in English (both written & verbal) - Ability to explain technical concepts clearly to non-technical users - Comfortable working with SaaS tools and CRM systems - Self-motivated, organized, and able to manage multiple conversations and tasks - A positive, problem-solving attitude with a willingness to learn and grow Requirements - Make outbound calls to potential leads - Explain product features and benefits to prospective clients - Generate and qualify leads via calls, emails, and follow-ups - Maintain accurate records of interactions in the CRM - Work collaboratively to meet sales targets - Provide high-quality support to users via email, chat, and video calls - Guide new customers through the onboarding process - Troubleshoot basic technical issues and provide clear, user-friendly explanations - Document FAQs, common issues, and support procedures - Gather user feedback and relay insights to the product and sales teams Benefits - Competitive fixed salary Upto ₹40,000/month + attractive incentives - Fast-growing SaaS company with real impact - Fully remote with flexible working hours - 5-day work week - Working Hours: US Shift Company Description Intricare Technologies is a fast-paced SaaS company focused on delivering impactful solutions.

Role Description We are seeking a passionate and intellectually curious Member Support Specialist to join TZLA's team. This role is vital in providing comprehensive support to our members, ensuring they maximize the benefits of plasma technology while fostering a thriving community of health-conscious individuals. As a Member Support Specialist, you'll work remotely, serving as the primary point of contact between TZLA and our members. You'll be responsible for guiding members through their journey with our plasma technology, providing technical support, and building a strong, engaged community. Your key responsibilities will include: - Providing expert guidance on the therapeutic applications of our plasma technology - Managing technical support inquiries and ensuring optimal kit utilization - Facilitating community discussions and knowledge sharing - Creating and maintaining educational content for members - Tracking member experiences and gathering feedback for continuous improvement We emphasize quality of care over quantity, seeking someone who can maintain deep, meaningful connections with our members while managing multiple support channels. Qualifications - Bilingual (Spanish and English) - Experience in therapeutic practice or health coaching - Background in alternative medicine, therapeutic practices, or related fields - Strong communication skills and ability to explain complex concepts simply - Experience in community management or support roles - Problem-solving abilities and technical aptitude - Independent thinking and research capabilities Requirements - Knowledge of energy medicine or biofield therapies - Experience with health coaching or patient care - Background in natural healing modalities - Content creation and educational material development Benefits - On-site positions include comprehensive health coverage with a dedicated plasma machine for team use - Substantial discount on Club membership for TZLA employees - Unique expertise in pioneering plasma technology - Free English and Spanish classes - High-end working environment with experienced founders - Regular all-team, fully-paid retreats in exotic destinations