• Collect, curate, and analyze intelligence relevant to College Board products and adjacent services • Assess adversary behaviors and trends to identify defensive and investigative opportunities and inform stakeholder priorities • Maintain structured tracking of relevant threats and produce written assessments and briefings for technical and non-technical audiences • Partner with engineering teams to translate findings into security requirements and hardening priorities • Support operational stakeholders with analysis that informs investigations and related decision-making • Operate as a cross-functional partner across engineering, data, and operational teams, maintaining strong working relationships • Communicate clearly through written outputs and collaborative discussions to drive aligned action • Contribute to repeatable workflows, documentation standards, and quality improvements that increase consistency and reliability • Uphold safe handling expectations for sensitive information, including compliant storage, access, and sharing practices • Contribute to improving the quality and usefulness of security-relevant signals and analytic outputs that support detection and measurement efforts • When appropriate, support technical validation of hypotheses to reduce ambiguity and accelerate remediation, using policy-aligned approaches.

The TeamThis role can sit in our NYC HQ on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. We are looking for an experienced Senior Engineer for our SRE, Atlas team to support, maintain and grow the Atlas platform. As a senior SRE, you will be expected to be able to design & build complex systems, operate with autonomy and act as owner for everything you do. The SRE Atlas team works alongside the various Atlas software engineering teams to provide expertise about running systems at scale, build new tooling and automation and perform essential maintenance of the Atlas fleet. This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions that have the ability to impact our customer’s most crucial workloads. Role OverviewWe are seeking a talented Site Reliability Engineer (SRE) with a strong infrastructure background. This role requires engineers to have a customer-first mindset to ensure that everything we do results in a stronger product and a better experience for all Atlas customers. The ideal candidate should - Have 5+ years of experience running critical systems at scale - Value efficiency in processes and operations, and display a preference for automation over manual processes (“allergic to ops work”) - Be familiar with a major cloud provider (AWS, Azure, or GCP) and possess the ability to build and operate systems in a multi-cloud environment - A strong understanding of how to run a large scale Linux environment, including low level fundamentals - Firm grasp of at least one modern programming language, beyond basic scripting (Go, Ruby, Python) - Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc) Expectations - Participate in the development of a reliable and resilient multi-cloud platform that hosts business critical applications for a wide & varied range of customer applications - Collaborate with service-owning teams to provide internal support, solve technical challenges and adapt or build tooling to solve novel use cases in a generic fashion - Participate in a 24/7 on-call rotation to swiftly resolve issues related to any disruption of our customer facing Atlas fleet, ensuring minimal disruption and high availability About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 2263171785 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $118,000—$231,000 USD

• Prepare specification packages, structural and fabrication drawings. • Perform design and analysis of transmission lines using PLS-CADD, PLS-POLE, and PLS-Tower. • Conduct foundation design and analysis. • Perform electrical clearance checks and calculations. • Ensure compliance with client codes, standards, and specifications. • Develop a keen understanding of Owner objectives and maintain close client relationships. • Support Owner by managing RFIs, review submittals, and oversee design compliance. • Identify cost savings through schedule control, scope management, and change order oversight. • Demonstrate excellent written and verbal communication skills. • Implement effective engineering methods and provide technical guidance to team members. • May mentor junior engineers and assist with proposal development for new opportunities. • Travel to project sites for meetings and stakeholder engagement as required.

Description About the Role We are looking for a deeply technical Support Engineer III to join our support organization with a dedicated focus on Mobile Device Management (MDM) across the Apple and Android ecosystems. This is not a generalist support role - you will be expected to bring real-world, hands-on expertise in Apple device management (macOS, iOS, iPadOS) with strong working knowledge of Android Enterprise and AOSP. You will handle the most complex MDM customer issues, reproduce problems in lab environments, perform root cause analysis using device logs and diagnostic tools, and collaborate directly with L4, Engineering, QA, and Product Management to drive resolutions. You will also mentor L1 and L2 technicians on MDM platform fundamentals and contribute to knowledge base content that raises the technical floor across the support organization. Location - Texas or Florida What You'll Be Doing - Review escalated MDM tickets from L1/L2, assess the work already performed, and prioritize based on customer impact and severity - Diagnose and resolve complex issues across Apple platforms: configuration profile failures, APNs certificate and content token lifecycle problems, Apple Business Manager (ABM) and Automated Device Enrollment (ADE) workflows, Declarative Device Management (DDM) behaviors, FileVault escrow, system extensions, PPPC/TCC, and macOS MDM OS update interactions - Diagnose and resolve issues across Android platforms: Android Enterprise provisioning (Work Profile, Fully Managed, Dedicated/COSU), Zero-Touch and QR enrollment failures, Managed Google Play app distribution, OEMConfig and vendor-specific behaviors (Samsung Knox, Zebra), and AOSP device management constraints. - Reproduce customer-reported issues in lab environments, collect device logs (sysdiagnose, Console.app, mdmclient, adb/logcat, dumpsys, bug reports), and produce clear root cause analysis with supporting data - Troubleshoot certificate and networking issues related to MDM: SCEP/PKI workflows, Wi-Fi/EAP profiles, VPN configurations, CA trust chains, and OpenSSL-based diagnostics - Enter Jira issues and work directly with L4, Engineering, QA, and Product Management on resolutions - provide reproducible test cases, structured bug reports, and clear technical documentation - Disseminate information from Engineering, QA, and Product Management to the rest of the support team regarding bugs, fixes, releases, and platform changes - Maintain all on-hold MDM tickets and ensure timely follow-up and adherence to service-level targets - Create and deliver MDM-focused training to internal support teams - help level up L1 and L2 technicians on Apple and Android platform fundamentals, enrollment workflows, and common troubleshooting patterns - Share knowledge of issues and corresponding resolutions or workarounds with the support organization, including the creation of new knowledge base articles, runbooks, and diagnostic playbooks - Collaborate with Solutions Engineering on customer escalations or architecture reviews when needed - Provide structured feedback to Product Management on recurring customer friction, systemic issues, and feature gaps identified through support interactions - Must be able to work a set schedule with rotating on-call duties (1 weekend every ~2 months with limited hours/scope) - Take initiative and provide prompt, accurate follow-up to tickets and support calls - Ability to flourish under limited supervision About You - Associate's degree in Computer Science, Information Technology, or related field, and/or equivalent work experience - 3+ years of hands-on experience in a technical support, IT administration, systems engineering, or device management role with direct Apple and/or Android MDM exposure - Deep hands-on experience with Apple device management: Apple Business Manager, Automated Device Enrollment (ADE), supervision vs unsupervised feature differences, APNs lifecycle and renewal, configuration profiles and payload structure (.mobileconfig), Declarative Device Management (DDM) concepts, Apps & Books (VPP) deployment, and Managed App Configuration - Excellent working knowledge of Android Enterprise: Work Profile, Fully Managed (Device Owner), and Dedicated device modes; enrollment methods including Zero-Touch, QR, NFC, and DPC identifier; OEMConfig; and Managed Google Play app lifecycle. - Comfortable knowledge of OEM-specific nuances across Samsung, Zebra, Pixel, and a fundamental understanding of GMS, AOSP, security patch levels and Android lifecycle management. - Experience with macOS-specific MDM behaviors: FileVault enforcement and escrow, system extensions, PPPC/TCC, kernel extensions, macOS MDM OS updates vs agent-based patching, and login item/system prompt behaviors after profile changes - Proficiency with device log collection and analysis: sysdiagnose, Console.app, mdmclient logs on macOS; adb, logcat, dumpsys, bug reporting on Android - and the ability to parse and interpret logs to isolate root causes - Familiarity with PKI/SCEP fundamentals, certificate profiles for Wi-Fi/VPN, CA trust chains, OpenSSL basics, and TLS troubleshooting - Comfortable with command-line tools and basic scripting (bash/zsh, Python, or PowerShell) for log parsing, diagnostics, and producing reproducible test cases - Awareness of AOSP device limitations and environments without Google Mobile Services - Experience supporting at least one major MDM/UEM platform (Jamf, Kandji, Addigy, Workspace ONE, Intune, Ivanti, Hexnode, Mosyle, or similar) - Strong troubleshooting methodology - able to isolate root causes in complex, multi-variable environments rather than relying on scripts or escalation - Excellent written and verbal communication skills - able to explain complex technical behaviors clearly to customers at varying skill levels and produce high-quality KB documentation - Strong customer empathy, patience, and the ability to de-escalate difficult conversations - Adaptable to new technologies, platform changes, and evolving processes - Strong interpersonal skills so as to be able to work in a team-oriented environment - A good sense of humor - Certifications: Jamf 100/200, Apple platform certifications (ACMT), Android Enterprise certification training, Samsung Knox certification, CompTIA Security+ - Familiarity with OOBE platforms across OEMs (KME, StageNow, Elo View). - Familiarity with identity and directory integrations (SAML, OIDC, LDAP, Active Directory, Entra ID, Okta, Google Workspace) and their interaction with MDM - Experience with macOS security primitives: Secure Boot, T2/Apple Silicon security chip implications, and notarization - MSP experience or multi-tenant support environments - Previous experience with Zendesk - Familiarity with REST tools (Postman, cURL) and vendor APIs for reproduction and verification About us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SC1 #LI-Hybrid #BI-Hybrid