Job Closed
This listing is no longer active.
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek. Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Managed Service Support
Location
Philippines
Posted
68 days ago
Salary
0
Seniority
Entry Level
Job Description
Managed Service Support
Smartly
As a member of Managed Service Support at Smartly, you’ll be part of our Managed Services team, supporting the delivery of high-quality digital advertising campaigns for some of the world’s leading brands. Working closely with Senior Project Managers, designers, and developers, you’ll play a key role in ensuring creative assets are accurate, on-brand, and ready to launch. This is a hands-on, detail-oriented role focused on coordination, quality assurance, and reliable execution in a fast-paced, global environment. As a Managed Service Support at Smartly, you will … - Support the Senior Project Manager in the overall delivery of a campaign - Perform asset review and coordinate with developers for a full technical review, ensure all assets are complete and correct and flag any issues that might be encountered - Perform storyboard and mock QA - Ensure all storyboards/mocks submitted to clients are aligned with the brand guidelines - Responsible for the accurate implementation of all revision requests sent by the client - Liaise with the design and development team in the successful production of creatives - Check campaign reports for defaults and flag any issues We're definitely looking for you, if you ... - Have at least 1 year experience in campaign or project management role preferred - Are knowledgeable of the digital advertising industry landscape - Have flawless written and verbal communication skills - Basic proficiency in Google Sheets for data tracking, updates, and reporting - Are able to negotiate and able to deliver difficult news to clients and all other stakeholders - Have excellent time management and prioritization skills - Are able to manage a team of developers and assign and prioritize tasks well - Have great attention to detail - Are highly organized and a self starter - Can multitask and meet critical deadlines in a fast-paced environment - Are a good team player and must come with a positive working attitude - Are amenable to work on either of the following shifts: APAC/EMEA/North America - Must be able to work in a hybrid setup with required in-office presence on Tuesdays and Thursday #LI-HYBRID About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.
Benefits
- 401(K), 401(K) matching, Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mean gender pay gap below 10%, Mentorship program, Paid volunteer time, Online course subscriptions available, Open office floor plan, Paid holidays, Paid industry certifications, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet friendly, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Relocation assistance, Remote work program, Sabbatical, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Employee-led culture committees, Quarterly engagement surveys, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, Employee awards, Diversity recruitment program, Pension, Transgender health care benefits, Wellness days, Meditation space, Mother's room, Personal development training, Virtual coaching services, Bereavement leave benefits, Company-wide vacation
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
• Reconciliation of inventory information • CMDB updates • Management of approvals for asset movements • Populating asset information for billing • Monitoring of logical inventories • Reports on active asset inventory
Service and Support Engineer
RIEDEL CommunicationsWe live for media production and global events, providing real-time networks for video, audio, data and communications.
• Manage and take ownership of Customer Support cases • Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend • Support customers with remote online sessions when needed • Reproduce issues on service lab equipment • Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge • Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance • Develop and maintain knowledge base articles, user documentation, and guides to support products and services • Utilize the knowledge base to efficiently resolve customer issues • Maintain, configure, and schedule use of lab systems for all the larger remote Customer Success teams • Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery • Advise Management on project and support case status, risks and mitigation • Research and promote additional business opportunities, solutions, and services sales to the client and sales team
Technical Support Developer
Ryan SpecialtyRyan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.
Role Description We are seeking an experienced and motivated Technical Support Developer to act as the bridge between the technical infrastructure and end-users, troubleshoot complex software issues, debug code and implement solutions. This person will investigate production incidents, perform root cause analysis and create technical documentation to prevent issue recurrence. The Support Developer will report to the Technical Support Team Lead under the CoE. Key Responsibilities: - Investigate, debug and solve complex application software issues. - Review logs, scripts and code (SQL, API, etc) to identify root causes of bugs. - Act as a technical contact offering solutions to customers via email, teams and phone. - Work with technical and functions teams to resolve bugs and improve product quality. - Maintain a robust knowledge base and ensure accurate ticketing documentation. - Create and maintain knowledge base user guides and documentation for known errors. - Work with function and technical teams to escalate complex bugs and verify fixes. Qualifications - 2+ years of experience in Technical Support, software engineering or system administration. - Experience working in the non-admitted wholesale insurance space, with familiarity in software solutions that support this domain. - Hands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products is strongly preferred. - Bachelor’s degree in Information Technology, Computer Science, or a related discipline (preferred). Equivalent professional experience will also be considered. Requirements - Strong understanding of databases (SQL), API Tools and programming fundamentals. - Familiarity with ticketing systems (i.e., JIRA). - Experience working with vendor-configurable platforms or third-party software solutions. Benefits - Paid time off for company holidays, vacation, sick and personal days. - Paid parental leave. - Mental health services and more. The target salary range for this position is $72,000.00 - $90,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website here . We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com. The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Technical Support Team Lead
Ryan SpecialtyRyan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.
Role Description We are seeking an experienced and motivated Technical Support Team Lead to ensure high-quality customer service, mentor support specialists and manage daily support operations under the CoE with an adherence to ITSM best practices. This role will bridge the gap between technical troubleshooting and team leadership, driving efficiency and customer satisfaction. The Team lead will report to the CoE Director of System Support. Key Responsibilities - Mentor, coach and train support specialists to improve performance and growth. - Act as the primary escalation point for complex, high-priority customer technical issues. - Monitor key support metrics to identify bottlenecks and improve processes. - Work with technical and functions teams to resolve bugs and improve product quality. - Maintain a robust knowledge base and ensure accurate ticketing documentation. - Develop and maintain flow of ticket resolution. Qualifications - 2+ years of experience in a technical leadership or senior role. - Experience working in the non-admitted wholesale insurance space, with familiarity in software solutions that support this domain. - Hands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products is strongly preferred. - Bachelor’s degree in Information Technology, Computer Science, or a related discipline (preferred). Equivalent professional experience will also be considered. Technical & Functional Skills - Experience with SQL. - Data analysis skills for reporting on support metrics. - Experience working with vendor-configurable platforms or third-party software solutions. Behavioral Competencies - Effective communication and interpersonal skills. - Strong attention to detail and analytical thinking. - Sound decision-making and problem-solving abilities. - Commitment to continuous learning and professional development. Benefits - Comprehensive and best-in-class benefits package. - Paid time off for company holidays, vacation, sick and personal days. - Paid parental leave. - Mental health services. Salary Information The target salary range for this position is $94,150.00 - $110,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. Accommodations We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com.


