Voke

• Traduzir regras de negócio complexas em lógica de dados; • Garantir consistência e confiabilidade das informações; • Manter performance e escalabilidade dos dashboards; • Sustentar e evoluir o ambiente de visualização; • Gerar valor real para as áreas de negócio.

• Conduct in-depth technical analysis to manage issues and identify root causes. • Participate in defining solutions, evaluating impacts, risks and alignment with existing processes, interacting with different stakeholders (business, IT, vendors). • Support the technical team during development, clarifying questions about business rules and functional flows. • Plan and execute functional and integration tests, and support users during User Acceptance Testing (UAT). • Build and maintain relationships with a wide range of stakeholders across the company for project management and execution. • Prepare detailed functional specifications for development, customizations, system integrations and infrastructure. • Train users and act as the functional focal point for the system or module under your responsibility. • Map business processes (AS IS and TO BE), identifying opportunities for improvement and automation. • Support change management (GMUD), including impact analysis, validations and monitoring of deployments. • Manage demand management systems and performance indicators. • Ensure adherence to internal policies, IT best practices and process governance, supporting internal audits when required.

• Reconciliation of inventory information • CMDB updates • Management of approvals for asset movements • Populating asset information for billing • Monitoring of logical inventories • Reports on active asset inventory

• Handle tickets and perform in-depth technical analysis • Resolve complex incidents and identify and address root causes • Document permanent solutions and technical standards to reduce recurrence • Create and maintain detailed documentation (architecture, workflows, dependencies) • Support CMDB processes and configuration governance • Define observability standards (logs, metrics, alerts) for all systems • Ensure compliance with Brazil's LGPD and internal policies (access control, data segregation) • Support audits and respond to critical vulnerabilities • Define strategies for high availability, backup, and recovery • Validate disaster recovery tests and contingency plans for critical systems