RIEDEL Communications

• Lead the expansion of Riedel’s Video Infrastructure solutions, specializing in video infrastructure for sports and Division II educational environments. • Cultivate and maintain strong connections with key decision-makers in the broadcast and sports industries. • Serve as the primary point of contact for North American clients, delivering exceptional service and technical expertise. • Identify and pursue new opportunities within targeted segments, including broadcasters, sports organizations, and educational institutions. • Showcase Video Infrastructure products at client meetings, industry events, and trade shows, highlighting their value and competitive edge. • Work with internal teams, such as product management and technical support, to ensure customer satisfaction and effectively resolve inquiries. • Meet and exceed sales goals while contributing to the overall success of the company.

• Responsible for the constant development of client relationships • Focus on sales, capturing market share, and sales tracking and achieving territory sales quota • Continuous evaluation of market trends and gathering competitive information that affects the growth of sales • Be the voice and vision for Riedel Communications in the territory • Responsible for daily maintenance of the company’s database management program for the territory • Coordinate product demonstrations, evaluations, and proof of concept demos with the appropriate technical service department • Provide sales and product education for Riedel’s resellers and coordinate end-user training • Implement and maintain a regional sales plan • Lead sales presentations with customers and channel partners • Conduct business reviews with customers using company provided reports and tools • Track sales pipeline and bookings against quota • Leverage strategic relationships and business partnerships to drive revenue • Manage, develop and own productive relationships with key personnel in all customers in the region • Proactively assess, clarify, and validate customer needs on an ongoing basis • Coordinate the involvement of company personnel to meet customer expectations

• Provide direct customer support for our products and solutions. • Successfully deliver on-site (and remote) post-sales commissioning and training services. • Manage and take ownership of Customer Support cases. • Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend. • Support customers with remote online sessions when needed. • Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills. • Develop and maintain knowledge base articles, user documentation, and guides to support products and services. • Maintain, configure, and schedule use of lab systems for all the larger remote Customer Success teams. • Maintain, configure, schedule, and deliver demo equipment and solutions for customers and tradeshows, while managing inventory and availability.

• Manage and take ownership of Customer Support cases • Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend • Support customers with remote online sessions when needed • Reproduce issues on service lab equipment • Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge • Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance • Develop and maintain knowledge base articles, user documentation, and guides to support products and services • Utilize the knowledge base to efficiently resolve customer issues • Maintain, configure, and schedule use of lab systems for all the larger remote Customer Success teams • Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery • Advise Management on project and support case status, risks and mitigation • Research and promote additional business opportunities, solutions, and services sales to the client and sales team

• Du planst, bereitest vor und erweckst spannende Veranstaltungsprojekte weltweit zum Leben. • Du übernimmst den Aufbau und die Verwaltung von analogen und digitalen Funkkommunikationssystemen vor Ort. • Du konfigurierst, betreibst und unterstützt drahtlose und kabelgebundene Kommunikationssysteme während der Veranstaltung. • Du sorgst für den reibungslosen Betrieb kleinerer IT-Systeme und hältst alles nahtlos am Laufen. • Du analysierst und löst technische Probleme bis hinunter zur Komponentenebene – sowohl an unserem Hauptsitz in Wuppertal als auch direkt vor Ort bei den Kunden. • Du dokumentierst die Veranstaltungen präzise und sorgst für einen nahtlosen Nachbereitungsprozess.

• Responsible for the constant development of client relationships • Focus on sales, capturing market share, and sales tracking and achieve territory sales quota • Continuous evaluation of market trends and gathering competitive information that affects the growth of sales and profitability for the region and future product potential • Be the voice and vision for Riedel Communications in the territory • Responsible for daily maintenance to company’s data base management program for the territory • Take on special projects as assigned • Coordinate product demonstrations, evaluations, and proof of concept demos with the appropriate technical service department • Provide sales and product education for Riedel’s resellers and coordinate end-user training “Riedel Tuesday” and beyond with the Technical Services Department regularly • Sells to end users in coordination and determines based on customer preference direct fulfilment or with partners • Implement and maintain a regional sales plan • Leads sales presentations with customers and channel partners; conducts business reviews with them monthly using company provided reports and tools • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts • Track sales pipeline and bookings against quota and other metrics • Leverage strategic relationships and business partnerships to drive revenue • Represent Riedel at regional trade shows • Manage, develop and own productive relationships with key personnel in all customers in the region • Proactively assesses, clarifies, and validates customer needs on an ongoing basis. • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet customer expectations • Coordinate corporate resources, including technical, service and support customer objectives

• You plan, prepare, and bring exciting event projects to life worldwide. • You take responsibility for the setup and management of analogue and digital radio communication systems on site. • You configure, operate, and support wireless and wired communication systems during events. • You ensure the smooth operation of smaller IT systems and keep everything running seamlessly. • You analyze and resolve technical issues down to component level — both at our headquarters in Wuppertal and on customer sites. • You document events precisely and ensure seamless follow-up after the event.

• Drive Sales Growth: Lead the expansion of Riedel’s Video Infrastructure solutions, specializing in video infrastructure for sports and Division II educational environments. • Relationship Building: Cultivate and maintain strong connections with key decision-makers in the broadcast and sports industries. • Client Liaison: Serve as the primary point of contact for North American clients, delivering exceptional service and technical expertise. • Sales Pipeline Development: Identify and pursue new opportunities within targeted segments, including broadcasters, sports organizations, and educational institutions. • Product Presentation: Showcase Video Infrastructure products at client meetings, industry events, and trade shows, highlighting their value and competitive edge. • Cross-Functional Collaboration: Work with internal teams, such as product management and technical support, to ensure customer satisfaction and effectively resolve inquiries. • Achieve Sales Targets: Meet and exceed sales goals while contributing to the overall success of the company.

• Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery. • Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required. • Ensure all pre and post commissioning documentation is complete for proper handover to the Support teams. • Ensure services quoted and ordered are appropriate and expenses are tracked. • Advise Management on project status, risks and mitigation, and scope. • Track and resolve any project related issues. • Research and promote additional business opportunities, solutions, and services sales to the client and sales team. • Manage and take ownership of Customer Support cases. • Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend. • Support customers with remote online sessions when needed. • Reproduce issues on service lab equipment. • Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills. • Act as market and industry aware collaborator providing information on competition and market trends. • Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance • Develop and maintain knowledge base articles, user documentation, and guides to support products and services • Utilize the knowledge base to efficiently resolve customer issues

• Analyze market needs, customer workflows, and the usage of RIEDEL products -especially camera and video distribution systems - across live video production, broadcast, event operations, remote production, and IP-based media transport. • Monitor the broadcast, media, and IT market, identifying market opportunities and monitoring technology trends in areas such as UHD/HDR, video routing/processing, IP video standards (e.g., SMPTE 2110, SRT, NDI), and real-time contribution systems. • Translate customer and stakeholder requirements into clear product strategies, roadmaps, and actionable development plans for the MT video portfolio. • Identify opportunities to grow the rental and managed technology business and define product requirements that support real-world event execution. • Lead and coordinate cross-functional teams across software, hardware, and business units throughout development, launch, and deployment phases. • Manage product launches while ensuring alignment with financial targets, timelines, technical standards, and customer expectations. • Act as an internal and external ambassador for Riedel MT’s video technologies, supporting sales, conducting training, and crafting product-focused documentation.