EPIC PB/PB CLAIMS APPLICATION SUPERVISOR Fully Remote • Fully Remote • EHR Operations Job Type Full-time Description MAKE A DIFFERENCE AT OCHIN OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team. Position Overview The Supervisor PB/PB Claims leads, trains, and motivates PB maintenance analyst team that supports our ambulatory members to achieve positive outcomes and continuously add value to our collaborative. This work entails managing projects, prioritization, providing regular feedback and performance management, individual development and training, taking the lead on communicating and mitigating issues and risks, measuring and ensuring high quality service. The Supervisor will continually assess and make improvements to the system and processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, internal operations, and outcomes to our members. Essential Duties Supervisory Duties - 30% - Team Development: Leading, motivating, developing skills and measuring to positive outcomes for a team of Epic analysts, meeting both organizational and member needs - Manage Member Relationships & Support: support Manager and Team in developing effective workflows, solving and mitigating complex issues and maintaining valuable relationships - Nurture Partner Learning: Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable, plan effective learning deliverables for annual forums and applicable conferences - Ensuring that new staff are on-boarded in a methodical measured manner that prepares them for success - Tracking and measuring team, project, and individual performance goals - Working with team to identify potential process improvements - Reviewing, defining and supporting improvements efforts - Assist manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching beyond standard - Assist Manager with strategizing around go-live and coverage support for new installing sites and legacy expansions - Develop new features and workflows for new features; make design decisions - Resolve advanced and complex integration JIRA and Help-Desk tickets - Collaborate with the Help Desk/Product teams as applicable - Ensure timelines and deliverables are realistic and actionable for both install projects and other custom work - Work with the team to identify potential process improvements - Be the first escalation point for Members when they have issues - Adhere to and hold team accountable to all OCHIN policies, including go-live support, Tempo time tracking, Critical Incident reporting, and JIRA SLAs and SLEs - Develop and evolve effective resource planning processes to ensure proactive staffing of incoming and prioritized work - Maintaining and reinforcing communication and linkages between the Epic Clinical Team and other relevant OCHIN Departments - Reviewing ticket metrics and ensure team is delivering on SLAs and staying current with assignments - Intervene and resolve escalations with members as needed Application Analyst Duties – 70% - Perform routine build and configuration in Epic and related products. - Operate within the Member Care Team framework, being a key contributor to the overall goals of the team support model. - Lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues. - Discuss and provide workflow solutions and ensure understanding of the system through hands on training. - Document build specifications, team processes and complex clinic workflows. - QA complex builds, Service Update (SU) modifications, and other work orders. - Collaborate with members from other OCHIN teams to address integration issues. - Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed. - Lead trainings and workgroups for members. - Mentor, coach and train less experienced analysts. - Develop and share workflow best practices. - Travel to support off-site software installations as needed. - Assist Project Managers in identifying system capabilities. - Build, design, test and document functionality of new system features. - Provide process improvements within your application or team. - Other duties as assigned Requirements - Minimum of 3 years of experience in similar or relevant Epic analyst role with 1 year of supervisory experience being highly desirable. - Work history in Healthcare IT is required - Intermediate proficiency in Microsoft Excel - Epic PB or PB Claims Resolute certification is required - Experience in both PB Claims or PB is desired. - The ideal candidate will have at least 5 years of experience as an Epic Resolute PB/PB Claims Applications Analyst, with ideally a minimum of 3 years of experience in Epic Resolute module build. Base Pay Overview OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data Physical Requirements/Work Environment: - Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action. - Reading, speaking, writing, and understanding English. - While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms. - This position requires a virtual home-office environment, working remotely and will require that all employees be on camera for all virtual meetings. - The role routinely uses standard office equipment such as computers and mobile devices. - Travel may be required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. COVID-19 Vaccination Requirement To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date. Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are: - Ability to work independently and efficiently from a home office environment - High Speed Internet Service - It is a requirement that employees work in a distraction free workplace - Travel may be required nationally to support Go lives based on business requirements for OCHIN We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings Equal Opportunity Statement OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs. #LI-Remote Salary Description Minimum $98,819 to Maximum $143,228

Manager, Servicing Operations United States The Manager, Servicing Operations is responsible for overseeing the day-to-day operations of the performing servicing team supporting Home Equity Investment (HEI) products. This role ensures high-quality customer service, accurate payoff administration, and effective handling of customer inquiries and escalations related to HEI contracts and servicing activities. The position leads a team of customer service agents and offshore support staff while ensuring servicing operations meet regulatory, operational, and customer experience standards specific to Home Equity Investments. In addition to operational oversight, the role is responsible for developing and managing servicing performance metrics, building reporting frameworks, and delivering operational insights to leadership. The Manager partners cross-functionally with Operations, Product, Compliance, and Servicing leadership to improve servicing processes, enhance the HEI customer experience, and ensure scalable servicing operations as the portfolio grows. Your responsibilities - Payoff Administration: Oversee the accurate and timely processing of loan payoffs, ensuring compliance with all applicable regulations and investor guidelines. - Customer Service & Inquiries: Manage the resolution of general customer service inquiries related to loan accounts, including payment processing, account balances, and other loan-related information. - Customer Escalation Management: Handle escalated customer complaints and inquiries, working to resolve issues effectively and maintain positive customer relationships. - Customer Service Standards: Develop and implement customer service standards and procedures to ensure consistent and high-quality service delivery. - Sub-Servicer Oversight: Provide feedback and oversight to sub-servicers on their performance related to performing servicing functions, ensuring adherence to established service level agreements (SLAs). This includes reviewing reports and conducting regular performance reviews. - Call Monitoring & Quality Assurance: Monitor customer service calls to ensure adherence to quality standards and identify areas for improvement. Provide coaching and feedback to team members based on call reviews. - Offshore Team Management: Manage and provide direction to offshore teams involved in performing servicing functions. This includes setting performance expectations, providing training, and monitoring performance. - Default Portfolio Support: Provide support to the default servicing team as needed, which may include assisting with customer communication, data entry, or other administrative tasks. - Customer Communications and Standard Operating Procedures: Develop and manage customer communication strategies, including email templates, letters, and other written communications. Create and maintain standard operating procedures. - Salesforce Administration and Utilization: Utilize Salesforce to manage customer interactions, track inquiries, and generate reports. This includes staying up-to-date on Salesforce best practices and system updates. - Portfolio Oversight: Monitor the performance and operational health of the performing HEI portfolio, tracking key servicing metrics, payoff activity, and customer trends. Identify risks or operational gaps and provide reporting and insights to leadership to support portfolio management and scalable servicing operations. About you - Experience & Operations - 5+ years in mortgage servicing, fintech servicing operations, or Home Equity Investment (HEI) servicing. - Strong understanding of servicing operations, including payoff administration, customer account management, and performance reporting. - 2+ years managing or supervising customer service or servicing teams, including offshore teams or third-party/subservicer relationships. - Experience working with CRM systems such as Salesforce. Preferred - Experience with HEI products and servicing operations. - Experience building dashboards or reports using BI tools (e.g., Sigma, Tableau, Looker, Power BI). - Strong analytical, problem-solving, and operational improvement skills. - Excellent communication and interpersonal skills, with experience managing cross-functional relationships. Our benefits - Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay. - Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. - Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. - Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor. Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary): - Tier 1 | San Francisco Bay Area, New York, and Seattle | $115,900 - $128,100 - Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $100,700 - $111,300 - Tier 3 | All other US metro areas | $96,900 - $107,100 Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Role Overview: The role is accountable for sales targets & delivery, ensuring timely collections, driving DG, and overseeing product liquidation in the assigned territory. The role requires effective market penetration, distributor and retailer management, and strong channel engagement while ensuring seamless execution of sales strategies. Key Responsibilities: - Lead DG, ensuring liquidation targets while acting as a knowledge hub on crop, pest, competition, and farmer practices for their territory. - Work on segmentation, targeting, positioning, and preseason planning, ensuring execution of liquidation strategies. - Drive sales through distributors and retailers, ensuring market penetration, share growth, and service excellence. Track distributor/retailer performance vs. POs, manage collections, and reconcile accounts. - Monitor and consolidate product movement from distributor to retailer to farmer, ensuring accurate reporting of liquidation, inventory, and sales data. - Strengthen distributor/retailer relationships, implement national programs, enforce trade discipline, manage stock returns, and communicate pricing and schemes. - Liaise with KVKs, government agencies, and Agri. Dept. officials to drive local coordination. - Work closely with ZDCLs & ZBMs for seamless execution of DG activities and regularly update the sales team. - Collaborate with the NC team to identify hotspots and connect farmers to VPDs. - Supervise key DG activities, including farmer meetings and field days, ensuring strong market engagement. Activity Plan Breakdown: - Retail Servicing & Territory Planning (50%) – Ensure effective retail engagement, optimize territory coverage, and drive sales through planned servicing (13 days). - Distribution Management (10%) – Strengthen distributor relationships, ensure stock availability, and streamline inventory operations (3 days). - DG Delivery & Supervision (30%) – Oversee DG initiatives, ensure execution excellence, and drive farmer engagement (8 days). - Reporting, Planning & Meetings (10%) – Track progress, analyse data, and align with teams for strategic decision-making to create comprehensive territory channel & sales strategy (3 days). Qualification, Experience & Skills: - Bachelor's / Master’s Degree in Agriculture. - 3 to 5 years’ experience in agro-input industry. - Good communication -oral and written- in both English and local language. - Excellent interpersonal skills. - Capability to achieve sales targets, by still retaining control on the market. - Strong commercial acumen, understanding of the margin structure, conceptualizing schemes and articulating the advantages of our margins and schemes to the retailers and Distributors.

The Zonal Demand Generation Manager is responsible for driving the DG strategy at the zonal level, ensuring its alignment with zonal business objectives. This role leads the planning and execution of crop-wise DG activities, optimizes resource allocation, and collaborates with cross-functional teams to deliver measurable outcomes in farmer engagement and liquidation. Key Responsibilities: - Own and drive DG ROI for the zone under ADGM guidance; lead KPIs like retention, conversion, customer insights, purchase intention, ANU participation, and farmer acquisition cost. - Deliver liquidation targets for Crop Protection as per business plan through DG activities. - Prepare and execute the Annual DG Plan and crop-wise, division-wise execution aligned with business goals. - Allocate and manage zonal DG budget with focus on high-ROI, cost-effective initiatives; provide regular updates on budget utilization. - Partner with ADGMs and ZBMs for budget finalization, market communication planning, and resource deployment. - Work with Category Managers for crop-wise segmentation, product positioning, and execution strategy. - Collaborate with ZBMs to customize DG activities to regional market needs. - Coordinate with NC Team for product launches, demo planning, LPD/VPD design, and new product adoption. - Ensure execution of campaigns and track KPIs like MUPA, DG effectiveness, and field force performance. - Oversee recruitment, onboarding, and training of DG field resources in collaboration with marketing agencies. - Conduct regular TBM training to enhance execution capability on DG tools and initiatives. - Ensure adoption of digital and field platforms like eLMS, LPDs, EduFarm, Demo Plots, and Laser Farm. - Support dealer identification and onboarding to expand farmer outreach and improve conversion. Educations, Skills: - Bachelors/Masters Degree in Agriculture - Experience –10 to 15 years’ experience in CP/pesticides management - Experience of managing CP (Insecticides, Herbicides, Pesticides, Fungicides) - Strong teamwork and customer service mentality - Excellent verbal and written communication skills - Strong interpersonal skills, critical thinking and problem-solving skills - Strong project management, systems and technical, and time management skills - Previous work experience in Project Management, Operations