Title: Peer Support Specialists Location: Brooklyn United States Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position works with the clinical team to implement care coordination when requested, which may include Peer Support Specialist as well as other community-based services designed to stabilize the consumer's condition. They collaborate with Care Managers, providers, and community agencies and organizations to facilitate access to and transition between services. The Peer Support Specialist is instrumental in assisting in reducing higher levels of services such as ER admissions or Inpatient psychiatric admissions. Schedule: Monday through Friday between the hours of 8:00 am to 5:00 pm Easter Standard time. A 40-hour work week, the schedule is to be determined by hiring manager upon hire. This position is a field-based position with and home-based office. You will have the flexibility to work from home when not in the field. Location: Brooklyn, NY and surrounding communities within a 60 mile radius. Local travel up to 75% and mileage is reimbursed at current government rate. Primary Responsibilities: - Use his/her own Recovery LIVED experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer's recovery - Experience working with consumers that have co-occurring Disorder, i.e., Mental Health and Substance Use Disorder - Support the creation and assist with the implementation of a comprehensive Training and Education program with peers, families, Providers and staff - Establish and maintain strong collaborative relationships with existing Consumer and Family organizations, so members of those organizations become actively involved with Optum/Health Plan activities - Communicate Plan information to consumers and Consumer-operated organizations and with families and family organizations. In addition to communicating, a wide array of other topics including Clinical policies, analysis of data and Program evaluation - Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and use recovery and resiliency - As directed, serve as a designated member of Internal subcommittees - Participate in Optum and Health Plan Quality Review processes - Enable us to communicate effectively with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilities - As requested, provide support to consumers or family members in making needed appointments - Work with the Clinical Program Managers and the Clinical team to implement intensive, enhanced care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer's condition, including working with the consumer in the development of a WRAP plan and a Crisis plan - Be available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support group - Assist and support consumers and family members with Grievance processes - Collaborate with Care Managers, Providers, and Community agencies and organizations to facilitate access to and transition between services - Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers who may benefit from peer support - Respond to concerns and questions from consumers and families - Participate in Treatment planning with consumers and families who request that support - Work with community agencies along with and/or on behalf of consumers and families - Provide feedback about Treatment planning development based on their interactions with other consumers and families - Advocate on behalf of the consumers and families - Provide peer support to consumers and family members at critical points in their treatment process - Experience working with diverse populations in behavioral health settings - Enter documentation of all interactions into the documentation platform - Serve as liaison between Optum, the Health Plan and those who use services - Recruit and support consumers, parents and family members to participate in all phases of the operation of Optum and the Health Plan, from the Governing Body and Mental Health Advisory Board to Quality Assurance/Performance Improvement (QA/PI) Committees and all other critical initiatives - Extensive work experience within own function - Work is frequently completed without established procedures - Works independently - May act as a resource for others - Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED (or higher) - Possess active/current Certified Peer Recovery Specialist or Certified Peer Support Specialist) certification in the state of New York or be able to obtain their certification within 12 months of employment - 1+ years of experience with the Medicaid population - 1+ years of experience and demonstrated understanding of the principles of recovery and resiliency and own lived experience - 1+ years of computer proficiency experience with Microsoft Office (Word, Excel, and Outlook) and be able to access multiple web applications - 1+ years of experience and working knowledge in community resources - Ability to travel 75% of the time within 60 miles of territory assigned and reliable transportation, with a current and non-restricted state of New York's Driver's License and State-required insurance OR use public transportation if you do not possess a current and non-restricted state of New York's Driver's License - Reside within a commutable distance to Brooklyn, NY within the city of New York - Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) - Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: - Associate's degree (or higher) - Ability to facilitate training events Soft Skills: - Ability to work independently and maintain good judgment and accountability - Demonstrated ability to work well with health care team - Strong organizational and time management skills - Ability to multi-task and prioritize tasks to meet all deadlines - Ability to work well under pressure in a fast-paced environment - Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others - All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

Position Overview We are currently expanding our team and seeking dependable, service-driven individuals for the role of Customer Support Coordinator. In this position, you will assist clients by organizing travel details, reviewing reservation options, and helping ensure trip arrangements are accurate from the planning stage through confirmation. This role is well suited for individuals who enjoy working with people, managing multiple details at once, and providing consistent support throughout the travel coordination process in a flexible remote environment. Core Responsibilities - Assist clients with organizing travel plans based on their preferences and timelines - Review and compare available accommodations, transportation options, and destination services using approved booking resources - Share clear and accurate information to help clients make informed travel decisions - Respond to client questions and service requests through phone, email, and online communication platforms - Track itinerary updates and assist with reservation adjustments when needed - Maintain organized records of client interactions and booking details - Participate in scheduled training sessions and team collaboration opportunities What This Opportunity Provides - Access to structured onboarding and ongoing learning resources - Eligibility for supplier incentives and travel-related benefits - A supportive team environment focused on collaboration and development - Opportunities to strengthen coordination, communication, and client service skills Basic Qualifications - Strong written and verbal communication skills - Comfort working with online systems and standard computer applications - Reliable internet connection required - Applicants must be at least 18 years old - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, Spain or ither qualifying regions

Role Description It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple; this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. Qualifications - Moderate to Advanced computer skills - High level of comfort learning new technology - High level of professionalism - Excellent verbal and written communication skills - Comfortable working from home - Self-motivated and success-driven Requirements - 18 years of age or older - Complete Background check and drug test within 3 days - Dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required - NOT compatible with Mobile Internet Service Providers and/or Satellite - NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders Benefits - Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO)

Role Description Im Auftrag eines führenden internationalen BPO-Unternehmens in Athen suchen wir deutschsprachige Customer Advisor für die Bearbeitung eingehender Kundenanfragen per Telefon, E-Mail und Chat. Je nach Profil sind sowohl eine Vor-Ort-Stelle als auch Remote-Arbeit möglich. - Bearbeitung von Kundenanfragen auf Deutsch per Telefon, E-Mail und Chat - Effiziente Problemlösung und Sicherstellung einer hohen Kundenzufriedenheit - Genaue Erfassung von Interaktionen im CRM-System - Einhaltung vereinbarter KPIs (CSAT, Reaktionszeit, Lösungsrate) Qualifications - Deutsch C1/C2 als Mutter- oder Zweitsprache — Voraussetzung - Englisch mindestens B2 - Für Remote: stabile Internetverbindung und ruhige Arbeitsumgebung Benefits - Wettbewerbsfähiges Gehalt und Leistungsboni - Umzugsunterstützung für Vor-Ort-Kandidaten (Flug und Unterkunft) - Bezahlte Einarbeitung und private Krankenversicherung - Remote-Option für geeignete Profile - Internationales, multikulturelles Arbeitsumfeld Company Description