Description About Ergotron: Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Through its 40+-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and through the Technology of Movement™, established a growing portfolio of products and solutions to help create environments that promote wellness, productivity and efficiency. Ergotron is headquartered in St. Paul, Minnesota, with a strong presence in North America, EMEA and Asia Pacific. For more information, please visit www.ergotron.com. Position Summary: - Primary support for global contact management system; receives a variety of telephone calls, e-mails, online chats and faxes from customers for which responsibilities include (but are not limited to) receiving, processing, and confirming product orders, assisting customers with assembly instructions, providing shipping information, resolving billing questions and troubleshooting problems. Act as liaison between customers, partners, sales managers, and internal departments to ensure customer expectations are exceeded. Position Responsibilities: - Meet call quality and service level expectations for all incoming activity via the global contact management system. Update contact records for all inbound calls/chats and emails in Salesforce. - Provide product support to customers; escalate to tech support as needed for customer issue resolution. - Navigate Oracle and Salesforce systems to obtain and relay information to sales and customers concerning order status. - Process and check free of charge/non-standard orders from inbound customers ensuring proper lead times, customer information, and special instructions. Provide information on product availability and pricing, shipment tracking, updated order status and delivery information. - Convert or enter all orders into the order management system. Partner with Operations when necessary on proper lead times. - Report, research and start corrective action for problems and complaints received from customers, partners or sales reps. Create Service Requests, replacement orders and NCRs for tracking and issue resolution and ensuring customer satisfaction. - Issue Return Material Authorizations to customers within the guidelines of the RMA policy. Follow-up on outstanding RMA’s. Issue Call Tags/return labels as appropriate under the guidelines of the Call Tag Policy. - Provide freight quotes based on order guidelines. - Act as back up for sick, vacationing, or out of office sales support representatives. - Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented. - Additional duties as requested. - Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination. Position Requirements (Knowledge and Experience): - Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred. - One to two years of customer service experience required. - Ability to multi-task required. - Hours may change – ability to work in a flexible team environment. - Familiar with Microsoft Office (including Excel, PowerPoint and Outlook), Oracle, and Salesforce. - Must be able to perform the physical requirements of the job as described to you for the position. Benefits: - At Ergotron, we are committed to moving you forward with leading benefits and reward programs. Beyond a fast-paced, innovative and flexible work environment, we offer a comprehensive and competitive pay and benefits package. (Use below bullets for United States, delete for Global positions) - Our total rewards package includes but not limited to; competitive wages consisting of base pay, bonus and/or incentive pay based on position, medical, dental, vision, life, disability, tuition reimbursement, 401k with match, and an Employee Assistance Program (EAP). - We work hard and we recharge. With competitive Paid Time Off (PTO) programs which includes vacation and sick and safe time, eleven paid holidays and summer hours (based on role and location) our employees have ample time throughout the year to spend with family and friends, traveling or relaxing. - We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave, four weeks of paid paternity leave, and three days of paid grandparents leave. - Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years, ten years, fifteen years and beyond. ONE Core Values: - Customer-Centric Innovation - Built to Last - Always Improving - Integrity

Cyber Future Summer Internship Do you want to build a safer digital future? Are you excited to collaborate with global teams and customers to solve real-world cybersecurity challenges? The Cyber Future Summer Internship at Netwrix gives you the opportunity to do exactly that. This is a hands-on, project-driven program where you will take ownership of meaningful initiatives that improve how Netwrix engages with prospects and customers. From day one, you will be embedded in a team, assigned a clearly defined project, and expected to deliver measurable outcomes by the end of the program. This is not a shadowing program — you will analyze, optimize, and build, directly impacting outreach effectiveness and conversion across the sales funnel. Program Dates are 1 June 2026 – 14 August 2026. This is a remote-first role with occasional travel required for team meetings. This is a paid internship. Position Overview We’re seeking a detail-oriented and analytical Customer Outreach Intern to support the optimization and creation of outbound outreach sequences. This role focuses on improving messaging, aligning outreach with current product offerings, and increasing conversion through more targeted and effective communication. It’s an excellent opportunity for someone interested in sales development, messaging strategy, AI-assisted workflows, and SaaS go-to-market execution. Key Responsibilities Outreach Audit & Optimization Evaluate and improve existing outreach sequences. - Audit current Outreach sequences - Identify and remove outdated or unused sequences - Assess performance and effectiveness of commonly used sequences Sequence Development & Messaging Build and refine outreach aligned with current strategy. - Perform gap analysis to identify missing sequences - Create new sequences based on target segments and solutions - Use AI tools (including custom GPT tools) to evaluate and improve messaging Cross-Functional Collaboration Ensure outreach is supported by strong content and proof points. - Work with marketing and product teams to align messaging - Leverage customer case studies and supporting assets - Ensure sequences reflect current product portfolio and positioning Qualifications - Currently pursuing a degree in Marketing, Communications, Business, or a related field - Strong writing and communication skills - Analytical, problem-solving mindset - Organized and detail-oriented - Goal- and outcome-focused - Experience with Outreach, sales engagement platforms, or AI tools is a plus What You’ll Gain - Hands-on experience in sales outreach and messaging strategy - Exposure to AI-assisted content and sequence optimization - Experience working with sales and marketing teams - Understanding of SaaS sales funnels and conversion optimization - Portfolio-ready outreach sequences and messaging frameworks Our Values At Netwrix, our values guide every action: - Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission. - Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally. - Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing. - Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions. - Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches. - Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on. - eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions. Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact. Why You’ll Love Working at Netwrix - Competitive Health Benefits - Continuous Learning and Development Opportunities - Team-Oriented, Collaborative, and Innovative Work Environment - Regular Company Town Halls to Keep You Informed - Opportunities for Career Growth and Advancement We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission. Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Please let us know if you require any accommodation.

Job Summary: The Team Lead, Customer Care is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met. Essential Functions: - Conduct regularly scheduled coaching conversations; listening and providing feedback for improved performance, and when applicable, create performance improvement plans - Properly document coaching and development conversations in HR system - Complete performance appraisals; write appropriate corrective actions, when needed - Conduct monthly team meetings and huddles to inform, drive, and foster an environment of team building and allow for ongoing communications - Analyze and leverage data to make recommendations, decisions and improve team performance - Monitor key operational performance indicators on a daily, weekly, monthly basis to identify key trends and develop action plans that address opportunities - Identify processes, tools, systems, and behaviors that cause negative impact on efficiency and customer service results, leading to continuous improvement solutions - Build positive relationships and interactions with internal peers, leaders, and cross functional partners through strong follow through and communication - Promote positive change management - Facilitate timely resolution of member, provider, corporate, compliance, and any other tasks requiring deadlines - Implement, enforce, and support company and departmental policies and procedures - Maintain a deep understanding and stay informed on business, new product, tools, processes, etc - Monitor and evaluate calls for quality, compliance, efficiency, and customer satisfaction purposes; actively participate in the internal quality program - Conduct interviews and evaluate candidates for hiring purposes - Performs any other job related duties as requested Education and Experience: - High School or GED required - Associates preferred - Three (3) years of customer service experience, to include a minimum of one (1) year in a call center environment required - Previous supervisory/leadership experience in a call center environment is strongly preferred Competencies, Knowledge and Skills: - Intermediate proficiency level in MS Word, Excel and PowerPoint - Ability to communicate verbally and in written form with a variety of levels within organization - Ability to work independently and within a team environment - Familiarity of the healthcare field and knowledge of Medicaid or Medicare is preferred - Attention to detail - Critical listening and thinking skills - Coaching and development skills - Strategic management skills - Proper grammar usage - Time management skills - Conflict resolution skills - Customer service oriented - Leadership experience and skills - Critical listening and thinking skills - Decision making/problem solving skills Licensure and Certification: - None required Working Conditions: - General office environment; may be required to sit or stand for extended periods of time - Travel is not typically required Compensation Range: $54,500.00 - $87,300.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-KM1

• Provide education and assistance to internal and external customers • Act as a first point of contact in addressing complex and escalated customer concerns • Respond to routine and complex telephone or written inquiries from members, doctors, clients and consumers • Utilize in-depth knowledge of policies, procedures, medical terminology, telephone and writing techniques • Remain current on all changes to policy, procedure and product information • Maintain and organize correspondence to ensure consistent, accurate and professional responses • Document performance opportunities acquired through escalated calls or frequent agent interactions