Ergotron, Inc.

Description About Ergotron: Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health, and happiness. Using the Technology of Movement™, Ergotron builds products and custom solutions that help people feel, fuel, and enjoy a new sense of energy in healthcare and workspace settings. Through its 40 plus-year history, Ergotron has led the industry with innovative, professional-grade products and customer-obsessed service. The company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit® and CareFit™, and patented Constant Force™ and LiFeKinnex™ technologies. Ergotron is headquartered in St. Paul, Minnesota, with a presence in North America, Europe, and Asia Pacific. For more information, please visit www.ergotron.com. SUMMARY The Inside Sales Manager (ISM) is primarily responsible for executing a sales strategy within their assigned region focused on revenue growth with assigned accounts, including a mix of current and prospective IT resellers, furniture dealers & end user customers. The ISM is expected to lead management of existing assigned resellers, generation of new business through lead qualification and development and closing opportunities. The ISM will collaborate with their assigned region RSM consistently to ensure accounts are provided an exceptional experience with Ergotron. MINIMUM REQUIREMENTS Education - BS/BA degree in Business, Marketing or other related field preferred Experience - 2-6 years selling in a B2B environment, with a responsibility for account management, self-generated leads, and regional/account management - Strong knowledge and experience in the IT Channel required, with ability to understand intricacies of partner & client needs - Demonstrated strong knowledge of IT equipment and their utilization within assigned industries - Prospecting at multiple levels within an organization, identifying the decision makers, displacing an incumbent or competitor, and servicing the territory’s installed base - Demonstrated proficiency in sales funnel management via Salesforce Certifications - Sales methodology certification, such as Sandler, Miller Heiman, or other nationally recognized sales method, preferred - CompTIA or CTS certification preferred Knowledge and Skills - MS Office Suite proficiency with ability to develop client-ready presentations in PowerPoint and conduct basic database tasks in Excel - Salesforce.com experience preferred - Valid driver’s license required - Prior CRM experience required RESPONSIBILITIES / ACCOUNTABILITIES Responsibility / Accountability Categories Account Planning / Selling - Required to meet or exceed sales target on a yearly basis - Collaborate on region focus with RSMs - Remotely manage & sell to target accounts within assigned region covering Commercial, Education & Government verticals - Researches assigned accounts, identifying opportunities for new revenue, expanding revenue, product offerings, cross-sell and upsell - Lead end-to-end sales process from lead generation to fulfilment and renewal for assigned accounts remotely & in person when required - Build expertise in Ergotron value proposition and products to implement a seamless purchasing experience - Manage activities in salesforce and other tools for communication, opportunity management and documentation - Maximize coverage within assigned target accounts with consistent partner & end-customer touchpoints - Own & partner with local resellers & reseller reps to build rapport and provide Ergotron product expertise; enable collaboration on opportunities - Coordinate with leadership and marketing to create relevant marketing materials/content for effective sales facilitations - Engage other sellers on accounts/opportunities within and across Ergotron verticals, enhancing overall team performance Administrative - Salesforce.com lead and opportunity management, aligned with Company process and policies - Responsible for building and maintaining reseller information and managing opportunities in Salesforce.com - Expenses, trainings, documentation aligned with Company policy Travel - Time traveling to customers, industry events and Ergotron team collaboration opportunities PERFORMANCE CRITERIA Account Planning - Manage plans to further penetrate and cultivate new business - Enhance plans to grow current account sales - Sales pipeline management as it relates to account set Sales Targets - Achieve sales growth targets and develop sales into the specific assigned accounts - Expand pipeline of opportunities to achieve effective conversion rates CORE COMPETENCIES Competency Name Competency Definition Ensures Accountability - Holding self and others accountable to meet commitments. Decision Quality - Making good and timely decisions that keep the organization moving forward. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear. Develops Talent - Developing people and self both to meet career goals and the organization’s goals. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. ERGOTRON CORE VALUES - Customer-Centric Innovation - Built to Last - Always Improving - Integrity ERGOTRON BENEFITS - Ergotron is committed to moving you forward with leading benefits and reward programs. Beyond a fast-paced, innovative work environment, we offer a comprehensive and competitive pay and benefits package, including but not limited to; medical, dental, vision, life, disability, tuition reimbursement, 401k with match, and an Employee Assistance Program (EAP). - We work hard and we recharge. With five weeks of Paid Time Off (PTO), eleven paid holidays and summer hours our employees have ample time throughout the year to spend with family and friends, traveling or relaxing. - We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave, four weeks of paid paternity leave, and three days of paid grandparents leave. - Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years, ten years, fifteen years and beyond.

Description About Ergotron: Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Through its 40+-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and through the Technology of Movement™, established a growing portfolio of products and solutions to help create environments that promote wellness, productivity and efficiency. Ergotron is headquartered in St. Paul, Minnesota, with a strong presence in North America, EMEA and Asia Pacific. For more information, please visit www.ergotron.com. Position Summary: - Primary support for global contact management system; receives a variety of telephone calls, e-mails, online chats and faxes from customers for which responsibilities include (but are not limited to) receiving, processing, and confirming product orders, assisting customers with assembly instructions, providing shipping information, resolving billing questions and troubleshooting problems. Act as liaison between customers, partners, sales managers, and internal departments to ensure customer expectations are exceeded. Position Responsibilities: - Meet call quality and service level expectations for all incoming activity via the global contact management system. Update contact records for all inbound calls/chats and emails in Salesforce. - Provide product support to customers; escalate to tech support as needed for customer issue resolution. - Navigate Oracle and Salesforce systems to obtain and relay information to sales and customers concerning order status. - Process and check free of charge/non-standard orders from inbound customers ensuring proper lead times, customer information, and special instructions. Provide information on product availability and pricing, shipment tracking, updated order status and delivery information. - Convert or enter all orders into the order management system. Partner with Operations when necessary on proper lead times. - Report, research and start corrective action for problems and complaints received from customers, partners or sales reps. Create Service Requests, replacement orders and NCRs for tracking and issue resolution and ensuring customer satisfaction. - Issue Return Material Authorizations to customers within the guidelines of the RMA policy. Follow-up on outstanding RMA’s. Issue Call Tags/return labels as appropriate under the guidelines of the Call Tag Policy. - Provide freight quotes based on order guidelines. - Act as back up for sick, vacationing, or out of office sales support representatives. - Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented. - Additional duties as requested. - Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination. Position Requirements (Knowledge and Experience): - Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred. - One to two years of customer service experience required. - Ability to multi-task required. - Hours may change – ability to work in a flexible team environment. - Familiar with Microsoft Office (including Excel, PowerPoint and Outlook), Oracle, and Salesforce. - Must be able to perform the physical requirements of the job as described to you for the position. Benefits: - At Ergotron, we are committed to moving you forward with leading benefits and reward programs. Beyond a fast-paced, innovative and flexible work environment, we offer a comprehensive and competitive pay and benefits package. (Use below bullets for United States, delete for Global positions) - Our total rewards package includes but not limited to; competitive wages consisting of base pay, bonus and/or incentive pay based on position, medical, dental, vision, life, disability, tuition reimbursement, 401k with match, and an Employee Assistance Program (EAP). - We work hard and we recharge. With competitive Paid Time Off (PTO) programs which includes vacation and sick and safe time, eleven paid holidays and summer hours (based on role and location) our employees have ample time throughout the year to spend with family and friends, traveling or relaxing. - We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave, four weeks of paid paternity leave, and three days of paid grandparents leave. - Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years, ten years, fifteen years and beyond. ONE Core Values: - Customer-Centric Innovation - Built to Last - Always Improving - Integrity

Description About Ergotron: Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Through its 40+-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and through the Technology of Movement™, established a growing portfolio of products and solutions to help create environments that promote wellness, productivity and efficiency. Ergotron is headquartered in St. Paul, Minnesota, with a strong presence in North America, EMEA and Asia Pacific. For more information, please visit www.ergotron.com. Position Summary: - Primary support for global contact management system; receives a variety of telephone calls, e-mails, online chats and faxes from customers for which responsibilities include (but are not limited to) receiving, processing, and confirming product orders, assisting customers with assembly instructions, providing shipping information, resolving billing questions and troubleshooting problems. Act as liaison between customers, partners, sales managers, and internal departments to ensure customer expectations are exceeded. Position Responsibilities: - Meet call quality and service level expectations for all incoming activity via the global contact management system. Update contact records for all inbound calls/chats and emails in Salesforce. - Provide product support to customers; escalate to tech support as needed for customer issue resolution. - Navigate Oracle and Salesforce systems to obtain and relay information to sales and customers concerning order status. - Process and check free of charge/non-standard orders from inbound customers ensuring proper lead times, customer information, and special instructions. Provide information on product availability and pricing, shipment tracking, updated order status and delivery information. - Convert or enter all orders into the order management system. Partner with Operations when necessary on proper lead times. - Report, research and start corrective action for problems and complaints received from customers, partners or sales reps. Create Service Requests, replacement orders and NCRs for tracking and issue resolution and ensuring customer satisfaction. - Issue Return Material Authorizations to customers within the guidelines of the RMA policy. Follow-up on outstanding RMA’s. Issue Call Tags/return labels as appropriate under the guidelines of the Call Tag Policy. - Provide freight quotes based on order guidelines. - Act as back up for sick, vacationing, or out of office sales support representatives. - Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented. - Additional duties as requested. - Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination. Position Requirements (Knowledge and Experience): - Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred. - One to two years of customer service experience required. - Ability to multi-task required. - Hours may change – ability to work in a flexible team environment. - Familiar with Microsoft Office (including Excel, PowerPoint and Outlook), Oracle, and Salesforce. - Must be able to perform the physical requirements of the job as described to you for the position. Benefits: - At Ergotron, we are committed to moving you forward with leading benefits and reward programs. Beyond a fast-paced, innovative and flexible work environment, we offer a comprehensive and competitive pay and benefits package. (Use below bullets for United States, delete for Global positions) - Our total rewards package includes but not limited to; competitive wages consisting of base pay, bonus and/or incentive pay based on position, medical, dental, vision, life, disability, tuition reimbursement, 401k with match, and an Employee Assistance Program (EAP). - We work hard and we recharge. With competitive Paid Time Off (PTO) programs which includes vacation and sick and safe time, eleven paid holidays and summer hours (based on role and location) our employees have ample time throughout the year to spend with family and friends, traveling or relaxing. - We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave, four weeks of paid paternity leave, and three days of paid grandparents leave. - Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years, ten years, fifteen years and beyond. ONE Core Values: · Customer-Centric Innovation · Built to Last · Always Improving · Integrity

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ergotron, Inc. has an opening for a Sr. Data Integration Engineer in Eagan, MN. 40 hrs/week. Job duties include: - Create, maintain, monitor and support optimal application integration solutions leveraging API’s, web services and system-specific functionality to execute business processes - Design, develop and deploy solutions for batch and continuous (near-real time) data integration solutions - Design and implement solutions using API-led Integration and Agile Development processes - Administer, monitor and support data movement infrastructure (Informatica environments, ETL and IOT processes, scripts and utilities) - Work closely with Oracle ERP, Salesforce and Power BI Developers, Architects and Analysts to implement appropriate data integration and ETL processing solutions - Manage ETL defects, enhancements and new functionality requests to meet changes in systems and business needs - Identify and resolve problems with data processing infrastructure, processes, systems and tools - Recommend solutions for improvement and standardization - Assist with leveraging Informatica Intelligent Cloud Services new features, software installation, upgrade and patching - Lead DevOps process maturity supporting a Continuous Integration strategy across key systems in the IT portfolio - Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs - Engage with colleagues to implement End to End digital solutions that utilize cloud, AI, automation, IoT, API and other multi-vendor capabilities - Support “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination Qualifications - Bachelor’s degree, or foreign equivalent, in Engineering, Computer Science, Information Systems, or related IT field - 5 years of experience as a Data Integration Developer/Engineer or in a related role/capacity engaged in the design, analysis, and development of Databases, Reporting, Data Warehouse, ETL Design, and BI applications - 5 years of experience developing application integration solutions leveraging SaaS applications and their API’s or requisite methods to enact enterprise integration patterns - 3 years of experience developing Informatica Intelligent Cloud Services integration solutions, including those involving Salesforce and Oracle ERP - 5 years of experience utilizing Informatica Intelligent Cloud Services (IICS) - 5 years of experience utilizing relational SQL databases, including Oracle and SQL Server - 3 years of experience utilizing Salesforce - 3 years of experience utilizing Change Data Capture methods for data integrations - 3 years of experience utilizing object-oriented/object function scripting languages: Python, Java, or Java Script - 5 years of experience developing application message solutions leveraging REST services, JSON, and XML Benefits - Your comprehensive health plan begins your first day of work - A choice of three medical plans to meet your unique needs - Flexible spending accounts - Prescription drug benefits - Vision and dental coverage - Wellness benefits - 401(k) savings plan - Progressive parental and grandparent leave - Basic Term Life and Accidental Death & Dismemberment Insurance - Critical Illness, Hospital Indemnity, and Accident Insurance - Optional Term Life Insurance - Short Term and Long Term Disability - Generous paid time off and holidays - Educational assistance - Employee assistance program - Group Legal Insurance - Pet Insurance - 401K with match - 5 weeks of Paid time off