• Support the EMEA Markting Manager team by bridging between team members and providing structured assistance • Assist with marketing projects, including preparation of marketing materials, project management, campaigns, market research, and competitor analysis • Support event preparation and execution, including administrative tasks and managing materials • Assist in clinical marketing topics, including updates, slide overviews (drafts, research), and information sharing • Research, review, and summarize relevant publications • Collaborate with US teams and gain exposure to US market activities • Traveling up to 30% during peak periods for events and on-site support • Gradually take ownership of projects and topics as experience grows

• Support the development and execution of the content roadmap to build topical authority across priority themes • Conduct SERP analysis to identify content opportunities, format types, and search intent • Create detailed content briefs that align with User intent, SEO goals, audience needs, and brand voice • Apply on-page SEO best practices (headings, meta tags, internal linking, schema, etc.) to improve rankings and visibility • Work with freelancers and agencies for content production, while also leveraging AI tools to scale content creation

Summary: The Funder, Corporate Operations will review and input of necessary information to set up the wire for disbursement accordance with Freedom guidelines. Employee will review closing documents, loan disclosures, compliance timelines, and fees on the final Closing Disclosure. Possess a comfort level with communicating electronically as well as via phone. Effectively maintain a pipeline of loans. Attention to detail is very important for this position. The Funder handles all retail and wholesale loans except for purchase transactions. Essential Job Functions: - Ensure file and documents meet company and compliance requirements. - Ability to accurately input information into Lakewood. - Ability to multitask and remain focused and professional. - Communicating efficiently with clients on items required and deadlines. - Provide excellent customer service at all times. - Basic understanding of reviewing title work, homeowners insurance and flood certifications. - Consistently meets deadlines. - Assisting posting closing department with file deficiencies as needed. Review underwriting terms and conditions document to ensure all closing conditions are addressed. - Review of Loan Estimates and Closing Disclosures for TRID compliance. - Manage funding timeline to ensure in accordance with established service levels and ensure that appropriate file quality and timeliness are provided to clients. - Communicate with clients on items required, deadlines and closing issues. - Verify several aspects of the documentation and process including, but not limited to: property address, wire information for funding, information on insurance policy, information on the CPL and title commitment, and a fee quote. - Coordinate and communicate with client and The Closing Department for correction and completion of all required documentation. - Develop in-depth knowledge of entire loan life cycle in order to fully understand implication of the work of the closing function. - Become proficient with the document management system. - Accurately electronically file documents and information in the system and ensure all information is complete and accurate. Use checklists and other job aides as necessary to accurately complete all required information. - Basic understanding of all loan types – Conventional, USDA, VA, FHA. - Manages funding of loans for the retail and wholesale channels. - Maintain regular and punctual attendance. Other Related Duties: Performs other related duties as assigned. Supervisory Responsibilities: This position is an individual contributor with no direct reports. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: - Requires basic job knowledge of systems and procedures obtained through prior work experience or education. - High School Diploma or GED. - One (1) to two (2) years of related experience. Licensing/Certification/Registration: None required. Language Skills: Excellent written and verbal communication skills. Ability to read, and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Problems and issues faced are generally routine, but often require interpretation of FFOC’s procedures or policies to resolve problems. Independent Judgement/Problem Solving: Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments Work consists of tasks that are typically routine, with some deviation from standard practice. Works under supervision for routine tasks. May seek advice of more senior personnel in the same area. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Equal Employment Opportunity: Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

SUMMARY OF RESPONSIBILITIES The Lease Coordinator (LC) will assist assigned FKH Markets in driving the leasing activity for the assigned FKH Markets. They support one or more Markets from Approval to Move in, supporting leasing functions including, but not limited to, gathering roommate add-ons, structuring leasing packages and confirming lease-start date. Clear, responsive and accurate communications with FKH customers on the move-in process are a daily responsibility. LC’s systemically notify the market when a future resident is cleared for move-in. ESSENTIAL DUTIES • Meeting LC - assigned SLA and KPIs pertaining to: - Prelease management / Prelease Cancels - Lease sent volume - Approval to Lease Sign - Aging Approvals - Zendesk • The LC will monitor all their market’s move-ins and assist with any minor escalations coming from our customers or from our Districts. • The LC will rotate weekend responsibilities with the LC’s partner. • The LC will assist the future residents in all processes pertaining to HOA, Municipal inspection, or Housing Choice Vouchers. • Confirming that the home is not on the Dispo list. • Verify that all move in funds are paid 48 hours prior to the lease start date. • Verify that proof of utility for Texas and NC markets is received prior to the lease start date. • Monitor the Yardi Orientation Dashboard daily and drill down to any aging Move-ins for the LC’s assigned Markets. • The LC will meet our Prelease completion rate of 78% • The LC will meet our Approval to Lease Sent KPI. • The LC will meet Number of Leases sent to Prospect KPI. • The LC will meet Time from Approval to Lease Execution KPI. • The LC will meet Approval to Cancel rate KPI. • Represent FKH to prospective residents in a courteous and professional manner with a focus on putting the customer first. • Collaborate with Leasing Agents to meet established leasing goals. • Assist existing residents wishing to transfer to other FKH properties. • Adhere to all local, state, and federal laws governing this industry, including the Fair Housing Act, Americans with Disabilities Act, Fair Credit Reporting Act, and any other laws pertaining to real estate or leased properties • Assist clients with issuing Payments, Refunds, and transferring funds. • Send leases to residents for signature and upload fully executed lease to the property management software. • Collect Deposits, hold fees, and initial funds regarding Approved applications. • Communicate any home condition feedback to the Market. • This summary is not an all-inclusive description of job duties. Other duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. • Always involve agent, as appropriate, on licensed, follow-up activity. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS • Primarily working indoors, office environment, or remote. • May sit for several hours at a time. • Prolonged exposure to computer screens • Repetitive use of hands to operate computers, printers, and copiers. REQUIRED EDUCATION AND EXPERIENCE • High School Diploma or Equivalence • Minimum 1-year experience in administrative or similar role • Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) • General knowledge of reading, writing, and evaluating project specifications and scopes of work PREFERRED EDUCATION AND EXPERIENCE • Experience using Yardi Voyager or similar property management program • Experience working in a fast pace, high-growth company • Proficient in Spanish, both reading and writing • Experience in working with Multi-family or Single-family Properties REQUIRED KNOWLEDGE • Sales and Marketing— Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. • Customer Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. REQUIRED SKILLS • Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. • Service Orientation— Actively looking for ways to help people. • Time Management— Managing one's own time and the time of others. • Speaking— Talking to others to convey information effectively. • Writing— Communicating effectively in writing as appropriate for the needs of the audience WORK STYLES & BEHAVIORS • Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations. • Attention to Detail— Job requires being careful about detail and thorough in completing work tasks. • Cooperation— Job requires being pleasant with others on the job and displaying a good natured, cooperative attitude. • Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace. FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment based on race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status. IND1