Our SelectLeaders client is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position. You will report to the Director, Training & Support. This position is remote with 75% travel. The salary range is $65K to $75K, plus an annual bonus. Responsibilities - Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability - Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing & Marketing Managers, Maintenance, and Community Assistants - Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals - Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles - Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability - Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends - Facilitate resident mediation and conflict resolution to maintain positive community culture and retention - Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience Qualifications - Bachelor's degree preferred or comparable experience in the student housing space - 3+ years' experience as a Property Manager or equivalent role - Knowledge of the market competition, local businesses, and university - Excellent planning to manage a team - Communication with residents, team members, and senior management - Driven individual - True team player eager to help build the business - Eagerness to provide the best resident experience - Excellent project management - Exceptional customer service and resident relations - Desire to travel up to 75% - Live within 1 hour of a major airport $65,000 - $75,000 a year - Health (PPO or HSA), dental, and vision - Flexible PTO - 13 paid holidays - 401K – 100% match up to 5% - Annual review and bonus program - Paid parental leave

• Responsabilizarte de instalaciones SAP, aplicación de parches, upgrades y soporte a múltiples soluciones SAP como ECC, BI, SCM, Solution Manager, Enterprise Portal y PI, garantizando la estabilidad y disponibilidad de los sistemas. • Participarás activamente en tareas de monitorización proactiva, copias de sistemas, gestión de transportes, backups y restores, así como en la administración de seguridad SAP (usuarios, roles y autorizaciones). • Trabajarás en estrecha colaboración con equipos de infraestructura, sistemas operativos y desarrollo, apoyando el dimensionamiento de sistemas, la mejora continua del entorno y la resolución de incidencias complejas. • Actuarás como referente técnico, contribuyendo a la definición y mantenimiento de estándares SAP Basis, documentación de procedimientos y transferencia de conocimiento, asegurando una evolución ordenada y sin impacto en el negocio.

• Administración integral y soporte de múltiples sistemas SAP en entornos productivos, incluyendo tareas diarias de SAP Basis . • Instalación, upgrades, aplicación de parches y mantenimiento de componentes SAP (ECC, BI/BO, PI, Solution Manager, Portal , etc.). • Administración avanzada de SAP HANA y bases de datos Oracle , incluyendo alta disponibilidad, réplicas, monitorización y optimización del rendimiento. • Coordinación con equipos de infraestructura y sistemas operativos para asegurar entornos correctamente dimensionados, estables y optimizados. • Ejecución de copias de sistemas, export/import, instalaciones de nuevas instancias y mantenimiento general. • Gestión del transporte de cambios SAP, así como configuración y supervisión de soluciones de monitorización y backup, incluyendo restauraciones. • Administración de la seguridad SAP (usuarios, roles y autorizaciones). • Gestión de incidencias complejas, troubleshooting y coordinación con SAP para su resolución. • Definición, mantenimiento y documentación de procedimientos operativos y estándares SAP Basis. • Colaboración en el diseño y evolución de la arquitectura técnica SAP, aportando criterio técnico para garantizar escalabilidad y robustez. • Apoyo al traspaso de conocimiento y a la continuidad del servicio.

• Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts. • Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability. • Partner across the organization and externally to lead implementations – new accounts, new programs (referral program), new products (Premier Advisors, Assisted Living Communities, etc). • Strategize and support National Accounts with bulk implementation needs (data collection and management, ease of partnering), particularly new Senior Living Communities • Develop content & tools and deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success with this unique population • Spot trends, troubleshoot, develop solutions and deliver now while building for the future. • Liaise with other parts of the organization to problem solve and drive results. Key internal partners include Credentialing, Provider Support, Marketing, Network Management, Legal and Tech. • Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted. • Partner with sales analytics & reporting team to identify trends and provide actionable insights. • Develop strong relationships with the sales team to deliver results • Partner with full Sales Ops team to ensure seamless execution of initiatives as well as back up for team members when not available. • Create and maintain documentation for sales processes, policies, and best practices. • Create & deliver presentations and updates to leadership and across the organization.