Genworth

Role Description Genworth’s Information Technology organization is undergoing a multi-year transformation to become business aligned, enterprise minded, and operationally disciplined. The Director, IT Service Management (ITSM) is a strategic leadership role responsible for building and leading an ITIL-aligned ITSM service tower and making ServiceNow a trusted system of record for service execution, controls, and performance. This leader establishes the ITSM operating model, drives consistent adoption across technology towers, and ensures service delivery is measurable, reliable, and audit-ready across the enterprise. What you will be doing: - Enterprise ITSM Operating Model and Governance - Define the ITSM operating model, roles, decision rights, and standard ways of working aligned to ITIL - Run the governance cadence that ensures consistent execution (service reviews, incident/problem reviews, CAB, release governance, KPI reviews) - Establish and enforce service ownership standards including service definitions, SLAs/SLOs, and operational accountability - Drive change management and role-based training so teams execute processes correctly and consistently - Core ITSM Practice Ownership (Build, Run, Improve) - Service Desk and Request Fulfillment: Standardize intake, triage, escalation, request fulfillment, and knowledge/self-service enablement - Monitoring, Event Management, and NOC: Define monitoring standards, alert triage, routing, escalation, and signal quality improvements - Incident and Major Incident Management: Establish predictable incident command, communications, and cross-tower coordination with measurable MTTR improvements - Problem Management: Implement a practical RCA and recurrence reduction model with known error management and corrective action tracking - Change Enablement and Release Management: Mature change governance, CAB execution, release coordination, change compliance, and change risk management - ServiceNow Platform Strategy, Data Governance, and Controls - Own the ServiceNow ITSM platform strategy and roadmap aligned to the operating model - Establish data ownership, standards, validation, monitoring, and lifecycle governance to improve data integrity and auditability - Drive CMDB and configuration management maturity, including CI ownership, relationship integrity, and data quality scorecards - Mature asset management practices, documentation, evidence capture, and automation opportunities - Ensure ITSM controls support compliance expectations (access governance, segregation of duties, change controls, evidence retention) - Service Model, Catalog, and Performance Management - Define and maintain the enterprise service model and hierarchy so services are understandable, measurable, and owned - Operationalize the Service Catalog as the front door for requests and standard fulfillment - Build trusted operational dashboards and metrics tied to outcomes (reliability, responsiveness, change quality, customer experience) - Establish a continual improvement pipeline that prioritizes high-impact fixes and drives measurable results - Capabilities in Scope (Owned or Accountable) - Monitoring and event management, alert triage and escalation routing, incident management and major incident command, problem management and RCA, known error management, change enablement, CAB coordination, release management, ServiceNow platform ownership, CMDB and configuration management, asset management, service catalog management, reporting and analytics, service modeling and service design, ITIL workflow design, observability design, automation and runbook design, knowledge management, continual improvement. Qualifications - 10+ years in IT Service Management, Service Operations, and/or Technology Operations leadership in large enterprise environments (regulated preferred) - Proven experience building and operationalizing ITIL-aligned practices across incident, problem, change, release, request, and service desk functions - Strong ServiceNow ITSM expertise including platform governance, workflow design, reporting, and adoption leadership - Demonstrated success improving CMDB and asset management outcomes, including ownership, data quality, and operational traceability - Ability to drive cross-functional behavior change through standards, training, governance, and enforcement - Strong executive presence and communication skills, with confidence leading governance forums and making tradeoffs explicit - ITIL 4 certification strongly preferred (Foundation minimum) Requirements - This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time. - This role is not eligible for employment visa sponsorship. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

Title: Lead Software Engineer Location: Raleigh, North Carolina time type Full time job requisition id REQ-260023 At Enact Mortgage Insurance (Nasdaq: ACT), we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there. We’re looking for a Lead Software Engineer in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will be responsible for all technical aspects of external integrations with customers, vendors and other partners. This includes API as well as SFTP based integrations and all infrastructure and support applications required internally to support these business processes. You will be part of a high performing IT product team that utilizes Agile Methodology for translating business requirements into technical specifications and implementations for our Integrations product group. The demonstration of technical leadership in Java as well as usage of AWS tools and code practices in the development of reusable services is extremely important to ensure success in this role. LOCATION Enact Headquarters, Raleigh, NC – Hybrid Schedule YOUR RESPONSIBILITIES - Work on medium, large, and portfolio projects related to external customer and vendor integrations and internal utility applications - Design Integrations based services in both cloud and on-prem environments - Work with internal & external customers in understanding Integrations/Interface needs - Work with outside vendors on projects, establishing technical requirements and standards for outside product development - Collaborate with business product owner (POD owner) to define scope, objectives and deliverables - Work with various internal IT and Business functional areas as part of project/task collaboration - Maintain an effective approach on problem solving, multi-tasking, coordinating and scheduling in accordance with the Project Plan to ensure visibility and predictability - Provide support and maintenance for existing systems in Customer Solutions Integrations area - Ability to utilize AI tools when/where appropriate, to improve speed and efficiency of tasks - Provide guidance/leadership to other developers including ‘Managed-Service’ team that is comprised of some offshore developers - Perform code reviews and collaborate with peer designers / developers on project work - Utilize code management, defect management, and ticketing tools (e.g. JIRA, ServiceNow) YOUR QUALIFICATIONS - Bachelor’s degree in IT, MIS, Engineering, Computer Science or related technical degree - 7+ years of hands-on experience with Java and enterprise-grade application development - 7+ years of experience designing and building solutions on AWS, including Lambda, Step Functions, and Spring Boot-based microservices. - 5+ years of experience with Application performance monitoring and observability platforms for application monitoring, alerting, and performance tuning. - Proven experience developing and supporting external APIs and other methods of integration (SFTP etc.) using AWS native services and technologies. - Demonstrated use of AI-assisted tools to accelerate technical research, troubleshooting, and solution design PREFERRED QUALIFICATIONS - Experience in the financial or insurance sector preferred - Working knowledge of MISMO standards and schemas, including XML and JSON message formats - Experience with Python for scripting, data processing, automation, or building microservices and serverless functions a plus COMPANY Enact Holdings, Inc. (Nasdaq: ACT), operating primarily through its wholly owned subsidiaries, is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership. By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a prosperous Triangle community. We also support our colleagues’ philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, along with providing a positive and inclusive culture for employees to grow and succeed. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers. We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. WHY WORK AT ENACT We bring innovative thinking to the situations at hand - We seek out and incorporate diverse views to strengthen our outcomes - We work on challenging and rewarding projects - We offer competitive benefits: - Hybrid work schedule (shared in-office days Tues/Wed/Thurs) - Generous Time Off - 40 Hours of Volunteer Time Off - Tuition Reimbursement and Student Loan Repayment - Paid Family Leave and Flexible Spending Accounts - 401k with up to 5% employer match - Fitness and Emotional Wellness Reimbursements

Role Description CareScout is looking for a self-motivated, multitasking, experienced Administrative Assistant. This role will provide high-level support to two executives, ensuring smooth daily operations and facilitating effective communication within the organization. The ideal candidate is organized, proactive, and able to manage multiple priorities with discretion and professionalism. A quick thinker, your flexibility and adaptability are key to constantly changing demands and priorities. You are resourceful and autonomous when taking on new tasks and projects relying on problem-solving skills to make it all work. What You Will Be Doing - Proactively manage communication and information flow to internal and external audiences. - Understand leadership team priorities and accordingly schedule, maintain, and coordinate calendar of on-site and virtual appointments, meetings, and related arrangements. - Ensure complex and frequent travel arrangements, including expense reconciliation for the leadership team are managed timely and accurately. - Independently manage and coordinate multiple assigned projects, activities, dates, resources, and dependencies according to priorities and deadlines; set/reset expectations as appropriate. - Prepare and edit documents, reports, presentations, and meeting agendas as requested. - Monitor deadlines and follow up on action items to ensure timely completion. - Serve as a key liaison between leadership and cross-functional stakeholders, maintaining strict confidentiality and professionalism. - Anticipate executive needs and implement process improvements that enhance efficiency and operational rigor. - Serve as a liaison internally and externally regarding administrative issues; manage relationships with an understanding of audiences and cultivate and maintain solid relationships. - Creatively harness technology to streamline activities and effectively deliver responsibilities. - Format and manage strategic work product preparation, including presentations, using MS Office Suite. - Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for meetings and conferences. - Manage other special projects and assignments, as needed. Qualifications - 10+ years’ experience supporting senior leaders at the SVP, VP, or equivalent executive level within a complex organization. - Ability to operate independently in a virtual environment with limited oversight. - Strong organizational acumen and ability to manage competing priorities in a fast-paced, evolving setting. - High technical proficiency with Microsoft Office Suite and virtual collaboration tools (Teams, Zoom). - Demonstrated ability to handle highly sensitive and confidential information with discretion. - Strong and proactive verbal and written communication skills, confidence, and professional presence. - Highest level of integrity - discretion and maintenance of confidentiality required. - Ability to be extremely adaptable and flexible. - Motivated, even-tempered team player possessing strong, creative problem-solving skills. - Extremely high level of attention to detail and follow-up. - Superior organizational, multi-tasking, and prioritization abilities. - Previous scheduling experience required, including making travel arrangements. - Ability to work standard hours of 9:00 AM to 6:00 PM M-F and willingness to occasionally work additional overtime and/or off-hours, possibly on short notice. - Demonstrate a constant passion for fulfilling our mission in a high-touch organization; don’t be afraid to try, dig in, and deliver. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services. Additional Information The base salary pay range for this role starts at a minimum rate of $62,500 up to the maximum of $91,000. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 5% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

• Support the quality assurance efforts on the Long Term Care claims administration systems, participating in the complete QA cycle, including analysis, planning, execution and reporting. • Review Business Requirement Specifications, Technical Design Documents and perform impact analysis to build test strategy followed by creation of the test plan, identification of test cases and laying out the activities to be performed, to meet the test objectives. • Execute the activities per the test plan, tracking progress and documenting test results and defects. • Liaise with the developers, product owners, business analysts and other stakeholders to monitor and report testing progress. • In case defects are discovered in testing, determine defect impact and severity, and track defect to closure including planning and execution of any retesting needed. • Provide feedback to developers to reduce future defect incidence. • For defects that leak into production, perform RCA and enhance testing efforts to avoid repetition. • Perform administrative duties in conjunction with the departmental requirements (participate and contribute in meetings, agile ceremonies (Stand Ups, Core Hours, Retrospectives etc.), respond to correspondence in a timely manner, provide status updates, review/update/submit tickets, participate in change management activities). • Take ownership of work and collaborate with the team to ensure all planned activities are completed in a timely manner. • Assist other team members as needed and contribute towards activity planning, estimations, and prioritization. • Participate as needed in different types of QA efforts including but not limited to smoke testing, unit testing, functional testing, user acceptance testing, performance testing, regression testing, interface testing etc. • Contribute towards advancing the overall QA organization, by staying up-to-date with new testing tools and strategies, contributing towards test automation, progressing the team towards DevOps adoption, advancing of test standards and procedures, pursuing continuous process improvement etc.

• Design and build end-to-end product experiences for the Customer platform across web and mobile, using technologies such as TypeScript, React/Next.js, React Native, Flutter, and GraphQL • Apply strong engineering fundamentals and best practices to keep systems modular, scalable, resilient, and easy to maintain as the product grows • Contribute to and uphold coding standards, architectural patterns, testing strategies, and quality metrics to maintain a high bar for engineering excellence • Drive technical design from problem definition through implementation—writing design docs, participating in design reviews, and performing thorough code reviews to ensure quality and consistency • Build and improve CI/CD pipelines and developer workflows, incorporating DevSecOps practices (automation, security scanning, and safe release patterns) • Support hosting, deployment, and runtime operations by improving observability, reliability, and performance (monitoring, alerting, incident response, and capacity planning)

Role Description The Asset Projection Team is principally responsible for asset projections and scenario generation within Moody’s Axis and Economic Scenario Generators (ESG). In this role, you will work closely with the Asset Projection Leader to deliver targeted support to Life, Annuity, LTC, and Corporate departments. Furthermore, you will implement changes to asset projection and scenario generation processes that enhance both product lines and corporate functions, facilitating progress toward the organization's strategic objectives. The main responsibilities for this position are: - Collaborate with the Asset Projection Leader and lead asset projections and scenario generation for product lines when needed. - Contribute to asset projection and scenario generation efforts to facilitate production activities related to Cash Flow Testing, asset projections, and scenario development, as necessary. - Participate in planning meetings to establish timelines, key deliverables, and resource requirements for asset projection and scenario generation. - Conduct updates and perform ad hoc analyses concerning asset projections and scenario generation, especially for complex or regulatory-driven requests. - Maintain a strong working knowledge of asset projection processes and scenario generation methods, with the ability to implement updates as required. - Keep detailed knowledge of asset projections and scenario generation, including familiarity with the relevant theories and assumptions. - Serve as the subject matter expert for asset projection and scenario generation function, leverage expertise in asset projection modeling, economic scenario generators, AXIS, and insurance products to independently research and recommend solutions, and then implement the appropriate model changes. - Ensure that all model updates are accurate, efficient, and consistent with established frameworks and governance standards. - Stay up to date on industry developments, new AXIS and ESG features, and best practices in asset projection modeling; communicate updates to the team and Genworth. - Align asset projections and scenario generation approaches with Genworth’s broader strategies for Asset Liability Management and investments. - Collaborate with key stakeholders to maintain transparency regarding project status, timelines, and any issues that arise. - Comply with Genworth’s actuarial and model governance policies and procedures. - Deliver support for product line and corporate initiatives pertaining to asset projection, scenario generation, and ALM projects. Qualifications - BA/BS in Actuarial Science, Mathematics, Statistics, or related field. - 5+ years of actuarial or asset experience overall, including 2+ years specifically in assets. - ASA or FSA certification required. - Proficient in actuarial modeling and asset projections. - Skilled in AXIS Software and Datalink. - Deep understanding of asset projections and features. - Effective team collaborator and player. - Strong written and verbal communication. - Able to manage multiple deadlines and priorities efficiently. - Excellent analytical and problem-solving abilities. Requirements - Nice to have programming experience, especially with Python, Visual Basic, SQL, or MATLAB. - Knowledge of cash flow testing reporting. - Familiarity with life insurance, annuities, and LTC products (LTC preferred). - Model conversion experience. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services. Additional Information At this time, Genworth will not sponsor a new applicant for employment authorization for this position. For the State of New York: The base salary pay range for this role starts at a minimum rate of $115,900 up to the maximum of $220,200. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 20% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

Role Description We are seeking a highly skilled and experienced Senior Data Engineer to join our growing data and machine learning organization and help build the pipelines, models, and infrastructure that power our analytics, machine learning, and operational data needs. In this role, you will work closely with analysts, data scientists, ML/AI engineers, and product teams to design and deliver reliable, scalable data workflows on our Databricks Lakehouse platform. A successful candidate has strong engineering fundamentals, deep knowledge of modern data architectures, and experience transforming complex datasets into high-quality, well-modeled information that drives business impact. You’re comfortable owning end-to-end pipelines, improving data quality and reliability, and collaborating across teams. You thrive in environments where you can raise the bar on engineering excellence, build repeatable processes, and mentor others. What You’ll Do - Data Pipeline Engineering: - Design, build, and maintain scalable ETL/ELT pipelines using Spark, Python, SQL, and Databricks. - Implement reliable ingestion frameworks for batch and streaming data sources. - Ensure pipelines meet SLAs, data quality standards, and production-grade reliability. - Lakehouse Modeling & Architecture: - Develop robust data models across raw, curated, and semantic layers using Delta Lake. - Create dimensional models, star schemas, and domain-layer datasets for analytics and ML. - Establish and maintain standards for schema design, metadata, and lineage. - Data Quality & Observability: - Implement data validation, anomaly detection, SLAs, and documentation across pipelines. - Build automated tests, monitoring, and alerting for freshness, completeness, and accuracy. - Partner with platform teams to enhance observability and operational tooling. - Collaboration & Cross-Functional Support: - Work closely with analysts to understand business KPIs and deliver high-quality curated datasets. - Partner with ML engineers and data scientists to build reusable feature pipelines. - Collaborate with data platform engineers to optimize compute, governance, and orchestration. - Performance & Optimization: - Optimize Spark jobs, SQL queries, cluster configurations, and storage patterns for performance and cost. - Improve reliability, reduce technical debt, and simplify complex pipelines. - Security, Compliance & Governance: - Apply best practices for RBAC, data privacy, and PII handling using Unity Catalog. - Ensure adherence to compliance frameworks and documentation standards. - Continuous Learning: - Stay current on modern data engineering patterns, Lakehouse architecture, orchestration, and best practices. - Explore new technologies that improve reliability, scalability, and developer productivity. Qualifications - 7+ years of experience in data engineering or related roles. - Strong expertise with Python, SQL, Spark, and distributed data processing. - Hands-on experience with Databricks, Delta Lake, and Lakehouse architectures. - Deep understanding of ETL/ELT design, data modeling, and data quality practices. - Experience building scalable, production-grade data pipelines. - Experience collaborating with analytics, ML, and product teams. - Strong communication skills with the ability to clarify data requirements and explain technical decisions. Requirements - The base salary pay range for this role starts at a minimum rate of $114,900 up to the maximum of $227,000. - In addition to your base salary, you will also be eligible to participate in an incentive plan based on performance, with a target earning opportunity of 15% of your base compensation. - The final determination on base pay will be based on multiple factors including geographic location, experience, and qualifications. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

Role Description The Asset Projection Team holds primary responsibility for scenario generation and asset projections within the Economic Scenario Generator (ESG) and Moody’s Axis platforms. You will deliver scenarios and asset projections to support both product lines and corporate requirements on a monthly and quarterly basis. Additionally, you will implement modifications to scenario generation and asset projection processes that align with corporate objectives and contribute to achieving the organization’s strategic vision. This role reports to the asset projection leader. Main responsibilities include: - Deliver monthly and quarterly scenarios and asset projections, ensuring timely completion within reporting cycles. - Communicate progress effectively with stakeholders. - Organize and join planning sessions to map out timelines and deliverables. - Support the asset projection leader and maintain expertise in scenario and asset models, including limitations. - Use knowledge of assets, ESG, AXIS, and insurance assets and insurance products to research, test, validate, and recommend scenario and asset projection improvements. - Ensure all changes are accurate, efficient, and align with desired structures. - Stay updated on new features in AXIS and ESG. - Mentor junior team members as they learn key systems and products if needed. - Perform updates and ad hoc analyses for scenario generation and asset projections as needed. - Adhere to Genworth actuarial and model governance policies. - Contribute to product line and corporate initiatives. Qualifications - BA/BS in Actuarial Science, Mathematics, Statistics, Finance, or related field. - ASA Designation. - 3+ years in actuarial or asset roles. - Skilled in actuarial asset projections and GGY AXIS Software (including Datalink). - Experience with Life insurance, Annuity, and Long-Term Care products, and Assets. - Team player. - Excellent communication skills. - Able to manage multiple deadlines. - Advanced problem-solving and analytical skills. Requirements - Programming in Python, Visual Basic, SQL, or MATLAB (Nice to have). - Understanding cash flow testing reporting (Nice to have). - Model conversion experience (Nice to have). Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services. Company Description At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: - Make it human. We care about the people that make up our customers, colleagues, and communities. - Make it about others. We do what's best for our customers and collaborate to drive progress. - Make it happen. We work with intention toward a common purpose and forge ways forward together. - Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

ABOUT CARESCOUT Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLE Field Network Education Manager POSITION LOCATION Remote U.S. YOUR ROLE As the Field Educational Manager for CareScout Services, you will play a critical role in the execution of CareScout Services strategic initiatives and tactical clinical activities. This role oversees educational and support needs of the clinical field team within the Field Partner Network and is responsible for providing support to clinicians within the United States with an overall goal to maintain highly engaged contracted clinical staff across all regions through open communication, robust training, and responsive support. Help motivate Field Team Partners to build cooperative relationships and provide the highest level of internal and external customer service. The position includes acting as a primary resource to ensure company policies and procedures are carried out. You will partner with leadership teams across CareScout to strategically expand and advance the Field Partner Network and will oversee initial and continued training the clinicians. You will also partner with our Regional Clinical Leaders to engage with new Field Team Partners and Providers include home health, Assisted Living Facilities, and Nursing Homes and support the ongoing relationships with care facilities. What you will be doing - Perform quality assessments, virtually and in person, for Providers as needed. - Support network growth opportunities as needed by each Regional Clinical Leader. - Drive implementation of assessment products through training and education Provide training of new and active contractors. - Liaison for clinical clarifications and quality assurance - Provide coaching and educational needs to the Field Team to support overall quality. - Responsible for assisting with user support of Field Network Portal platform. - Share clarification data, common Field team concerns, continued educational needs and results from the Network to leadership team. - Maintain open office hours for additional educational needs, questions, or 1:1 assistance. - Other duties and responsibilities as assigned by the manager that support business needs, changes, and new initiatives ​ - Prepare and analyze quality results reports and present regional impact - Up to 25% travel as required What you bring - Bachelor of Science in Nursing - Active and unencumbered state RN License - 3 – 5 years of supervisory experience - 10+ years of experience in case management, home care, acute care, and/or a rehabilitation setting preferably with a geriatric population - Understanding of single and cumulative medical conditions and their impact on the aging process - A positive, solution-oriented mindset with the ability to maintain composure in high pressure situations - Proven excellent analytical skills and business acumen - Ability to document and communicate analytical results to key decision makers - High level of organization and self-motivation - Strong interpersonal relations, rapport building, and emotional intelligence; adaptable to change - Experience interpreting data, analyzing trends, and developing action plans based on patterns and trends Preferred Qualifications - Project Management experience - Prior experience in training and/or education - Long Term Care / Insurance industry knowledge - Telephonic case management / Home Health Care experience - MBA or master’s degree What we offer Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long-Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a division of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. Our four values guide our strategy, our decisions, and our interactions: - Make it human. We care about the people that make up our customers, colleagues, and communities. - Make it about others. We do what’s best for our customers and collaborate to drive progress. - Make it happen. We work with intention toward a common purpose and forge ways forward together. - Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Senior Customer Service Representative - First Call Resolution POSITION LOCATION These positions are available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin. SCHEDULED HOURS During training, your hours will be 8:30 AM- 5:00 PM EST. Once training is complete, your regular schedule will be 9:30 AM-6:00 PM EST. Schedule may adjust slightly in the future based on business needs. Candidates are expected to have consistent, reliable, and predictable attendance during the duration of virtual classroom training and upon successful completion of training to support the needs of our customers. YOUR ROLE The First Call Resolution (FCR) Representative serves as the primary point of contact for our customers and providers during the long-term care assessment process, supporting coordination and communication across all parties, making it one of the most critical roles at CareScout. You will be in a front line, customer interactive position, providing timely and accurate information directly to customers, and processing transactions to meet the customers’ needs. You will be expected to meet or exceed individual and team phone service metrics, to engage with the business in personal and professional development, and to collaborate effectively with peers in a team atmosphere. WHAT YOU WILL BE DOING - Provide exceptional customer service through timely, accurate, and courteous responses to customers, family members, caregivers, providers, and internal care partners - Quickly assess customer needs through active listening and critical thinking to provide accurate, first-call resolution - Serve as a flexible, solution‑oriented point of contact, resolving customer requests from intake through completion by coordinating scheduling, documentation, and follow‑up with internal teams and external partners - Address issues proactively and effectively to prevent escalations and recurring customer concerns - Meet or exceed defined performance and quality metrics, including call handling, productivity, scheduling accuracy, and referral and transfer expectations - Support system updates by participating in user testing and providing feedback before changes are deployed - Actively contribute to a positive team environment through effective communication and collaboration - Provide coaching and training to new team members and support cross‑functional shadowing efforts - Perform other duties as assigned that support CareScout’s business needs and evolving initiatives WHAT YOU BRING - Strong customer service skills with at least 2 years of experience - High school diploma or equivalent - Ability to successfully complete virtual “classroom” training prior to transitioning into job responsibilities; this requires being on-camera, actively participating, and meeting all training requirements - Reliable high-speed internet (minimum 50 Mbps), with consistent bandwidth that is not subject to frequent throttling - A dedicated, distraction-free home office set up, including a desk or workstation suitable for full-time remote work - Positive energy, optimistic outlook and a caring, compassionate attitude, in particular with the aging population - Exhibit integrity, accountability, and a collaborative team mindset - Ability to manage multiple tasks and deadlines in a fast-paced environment while maintaining accuracy and quality - Apply strong critical thinking, problem‑solving, conflict resolution, collaboration, adaptability, and ownership to resolve customer issues effectively - Demonstrate strong written and oral communication, organizational, and time management skills to manage priorities and meet deadlines - Proficient with computer applications, including MS Office and workflow management tools NICE TO HAVE - Associate/bachelor’s degree or equivalent work experience - Previous call center or contact center experience - Prior experience in the Long-Term Care or insurance industry - Knowledge of HIPAA requirements and confidential information handling EMPLOYEE BENEFITS & WELL-BEING CareScout employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long-Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services ADDITIONAL The base salary pay range for this role starts at a minimum rate of $43,200 up to the maximum of $66,400. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 5% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.