• Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts. • Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability. • Partner across the organization and externally to lead implementations – new accounts, new programs (referral program), new products (Premier Advisors, Assisted Living Communities, etc). • Strategize and support National Accounts with bulk implementation needs (data collection and management, ease of partnering), particularly new Senior Living Communities • Develop content & tools and deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success with this unique population • Spot trends, troubleshoot, develop solutions and deliver now while building for the future. • Liaise with other parts of the organization to problem solve and drive results. Key internal partners include Credentialing, Provider Support, Marketing, Network Management, Legal and Tech. • Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted. • Partner with sales analytics & reporting team to identify trends and provide actionable insights. • Develop strong relationships with the sales team to deliver results • Partner with full Sales Ops team to ensure seamless execution of initiatives as well as back up for team members when not available. • Create and maintain documentation for sales processes, policies, and best practices. • Create & deliver presentations and updates to leadership and across the organization.

Department: 13238 Enterprise Revenue Cycle - HIM Ops ROI Patient Portal Support Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: Monday-Friday part time position 4-8pm or a similar shift. Work Remotely. Training schedule is Monday through Friday day shift preferred but with some flexibility. Training lasts approximately 6months. Pay Range $21.85 - $32.80 Major Responsibilities: - Answers inbound messages and calls and responds to customer needs in a high volume call center environment to service and retain customers. - Responds to complaints and resolves problems using established service recovery guidelines. Handles all escalated calls, attempting to resolve issues before they become escalated complaints. - Takes action, using appropriate discretion, to address customer needs, resolve issues, and provide outstanding customer service. Works with appropriate departments to resolve questions and or issues related to the patient portal, billing, release of information, and HIPAA patient change requests (amendments). Accurately documents and updates actions taken. - Acts as a resource, assists teams and is able to perform more complex issues/problem solving and resolution, and may assist in providing necessary employee training. - Investigates and responds to all phone and/or written inquiries from patients/proxies and physician offices. Makes calls to outside sources for additional information to ensure that all inquiries are resolved. - Gathers and documents information and troubleshoots customer inquiries and issues by recognizing trends and reporting to higher level as needed. Obtains and reports daily, weekly and monthly statistics. May assist with monitoring and auditing work quality. - Proactively follows up with the patient/proxy about information as needed to answer inquiries and resolve issues. - Receives and identifies requests for patient portal proxy access. Reviews and verifies accuracy of proxy signatures. Ensures all proxy authorizations are in compliance with the request, authorization, policies, and State and Federal/HIPAA regulations and guidelines. Scans/files all proxy paperwork to the appropriate location of the health information record. - Creates and updates detailed process documentation for departmental manual. Licensure, Registration, and/or Certification Required: - None Required. Education Required: - High School Graduate. Experience Required: - Typically requires 2 years of experience in customer service, release of information, or health information records within a healthcare environment. Knowledge, Skills & Abilities Required: - Excellent customer service and follow up skills. Ability to speak with customers to resolve customer issues, along with research and document the call on a computer. - Works with a variety of customers and actively listens and responds with empathy to build rapport and understanding. - Highly skilled with computers, including the use of Microsoft office or similar products, electronic mail and electronic medical record systems. Navigates between multiple systems and computer screens. - Demonstrated ability to work well independently and as a team. - Strong multi-tasking, organizational, and time management skills. Adapts well to change. Ability to prioritize workload, and work under pressure in a fast-paced environment with time constraints. - Ability to handle all escalated calls and resolve issues before they become escalated complaints. - Ability to represent Advocate Aurora Health and the company values to patients. Physical Requirements and Working Conditions: - Exposed to normal office environment. - Must be able to sit the majority of the workday. Must be able to reach above head, bend, and stoop. - Must be able to lift and carry up to 20 lbs. frequently and up to 50 lbs. occasionally. - Must be able to perform repetitive motions using hands, wrists and /or fingers. - Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is 72000-80000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Manager, Last Mile Operations at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future. What your day-to-day will look like: - Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers - Develop and mentor staff to reach goals; train staff on company policies and procedures - Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues - Ensure compliance with corporate warehouse policies, procedures, and programs - Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems - Use route planning software to build efficient delivery routes - Manage the dispatch of contract carriers and resolve issues throughout the day - Identify problem areas, including restructuring routes to improve operational efficiencies - Train and develop contract carriers, and dispatchers to meet and exceed customer expectations - Ensure that all work is completed accurately and within established time frame - Ensure photos are taken for every job - Allocate and request additional resources as needed At a minimum, you’ll need: - 5 years of related logistics and supervisory experience - Experience with Microsoft Office such as Word, Outlook, and Excel. It’d be great if you also have: - Bachelor’s degree in business, logistics, or similar - Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally - Experience mentoring, training, and guiding newer/less-experienced team members - Bilingual English/Spanish (read, write, and speak both languages) - Strong business acumen with the willingness to act in partnership with management teams Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits - Competitive pay - Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave - 401(k) retirement plan with up to 5% company match - Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity - Employee Assistance Program (EAP) - Tuition reimbursement, adoption assistance - Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account - Health Reimbursement Arrangement Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner. Title: CX Transformation Principal Location: Virtual, home-based office Come shape the future of CX at MCA. The CX Transformation Principal leads the strategic and business transformation components of enterprise CX programs and pursuits. This role works closely with executive stakeholders to define commercial transformation strategies, modernize customer-facing processes, and ensure technology implementations deliver measurable business outcomes. The Principal serves as a trusted advisor to client leadership and partners closely with Transformation Solution Architects, Delivery Leaders, and Industry SMEs to shape large-scale transformations enabled by the Microsoft ecosystem, including Dynamics 365, Power Platform, and AI solutions. This role plays a critical leadership position across the engagement lifecycle — from pursuit shaping and executive advisory through program delivery — ensuring that technology implementations translate into meaningful improvements in sales effectiveness, customer experience, and commercial operations. In addition to client-facing responsibilities, the Principal contributes to the growth and maturity of the MCA’s CX capabilities by helping to develop consulting assets, mentor consultants, and build scalable methodologies that support the firm's continued expansion in enterprise CE/CX transformation. Responsibilities - CX strategy and business transformation expertise - Lead the development of CX transformation strategies, operating models, and commercial process improvements. - Advise clients on best practices for modernizing customer engagement capabilities and scaling new processes across the enterprise. - Develop transformation roadmaps and value realization frameworks. - Ensure CX technology implementations support broader business objectives related to sales effectiveness, customer experience, and operational efficiency. - Presales and strategic pursuit support - Support business development and strategic pursuits by helping shape CX transformation strategy and executive narratives. - Participate in key client conversations, executive briefings, and discovery sessions to help position the firm’s CX capabilities. - Collaborate with solution architects and sales teams to develop differentiated transformation approaches for prospective clients. - Provide strategic guidance to proposal development, executive presentations, and pursuit strategy. - Engagement leadership & strategic oversight - Provide strategic guidance across engagements, ensuring alignment between business transformation objectives and solution delivery. - Drive executive stakeholder alignment by helping ensure transformation initiatives remain focused on measurable business outcomes. - Provide oversight across multiple workstreams including business transformation, solution delivery, change management, and data strategy. - CX growth & capability development - Help define and evolve MCA’s CX transformation methodology and consulting approach - Develop repeatable frameworks, tools and accelerators that improve the quality, consistency and scalability of CX transformation engagements - Mentor business process and functional consultants, helping develop transformation and consulting capabilities. - Support recruitment, onboarding, and capability development of new team members. - Foster collaboration across CX strategy, delivery, and technology teams across MCA. Required Qualifications - Min. 6 years of years of consulting or industry experience leading enterprise business transformation initiatives - Experience building transformation strategies around customer experience, customer engagement, commercial operations or CRM enablement - Demonstrated experience working with senior business stakeholders and executive leadership teams to deliver complex business & technology transformation programs - Experience supporting strategic pursuits or business development initiatives - Experience with Microsoft Dynamics 365 CE or similar CRM platforms - Experience working with industrial, manufacturing or distribution organizations - Familiarity with emerging AI-enabled customer engagement and commercial analytics capabilities - Bachelor’s degree in a related field or equivalent combination of education and experience; MBA is a plus - Background in consulting firms (Big 4, global SI or boutique transformation consultancies) desirable Skills - Ability to structure and guide large-scale enterprise transformation programs - Executive presence with the ability to advise senior stakeholders on complex transformation initiatives - Strong facilitation and stakeholder alignment capabilities across business and technology teams - Relationship-building skills that foster trusted client partnerships - Excellent communication and presentation abilities for executive audiences - Advanced proficiency in PowerPoint and visual storytelling, with the ability to synthesize complex concepts into clear, executive-ready content - Ability to contribute to internal practice leadership, capability development, and knowledge sharing - Readiness to travel up to 30% $175,000 - $200,000 a year Additional annual bonus up to $50,000 (paid quarterly) Why work for MCA Connect? Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package: · Work/Life Balance with Unlimited Paid Time Off (UPTO) · 401k Plan with Company Matching Contribution · Monthly Stipend for Home Office Expenses · Subsidized Medical, Dental and Vision Coverage · Health Savings and Flexible Spending Accounts · Company Paid Life and Disability Insurance · Training, Certification and Continuing Education Support MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients. MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!