Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS – because people helping people starts with supporting you - 401(k) Company Match (up to 3%) - 4% annual contribution to your 401(k) by BECU - Medical, Dental and Vision (family contributions as well) - PTO Program + Exchange Program - Tuition Reimbursement Program - BECU Cares volunteer time off + donation match Impact You’ll Make As a Contact Center Associate, you’ll support BECU members by managing 70-100 inbound calls a day, resolving inquiries, documenting interactions, and meeting performance metrics for quality, productivity, and satisfaction. Your service and problem‑solving skills will help members navigate complex needs while upholding BECU’s high service standards. Location: Candidates must reside in WA, OR, or ID Remote Training: Monday–Friday | 8:00 AM – 4:45 PM PST Post‑Training: As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are: Monday–Friday | 7:00 AM – 7:30 PM PST and Saturday | 9:00 AM – 1:30 PM PST Schedules are based on business needs; 30‑day notice provided for shifts outside bid. What You’ll Do - Handle 70–100 inbound calls per day in a fast‑paced contact center. - Deliver high‑quality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey. - Resolve member inquiries and escalations using sound judgment and creativity. - Able to adapt across multiple credit union functions while leveraging 15–20 systems a day to research and resolve member questions. - Meet performance standards for schedule adherence, attendance, and process procedures. - Identify opportunities to enhance the member experience. Qualifications - High School Diploma + 1 year experience in customer service, or Bachelor’s Degree. - Minimum 2 years of customer service experience required. Preferred - 1 year of contact center experience. - 1 year of financial institution experience. - Ability to work a flexible schedule, including evenings and weekends. - Comfortable in a high‑volume, metrics-driven environment. - Successful completion of in-house training program after hire with no missed training sessions. - Ability to manage multiple priorities and handle escalated calls with professionalism. Why BECU - Career growth and development opportunities - Supportive, collaborative team culture - Opportunity to make a meaningful impact for members every day Apply today and grow your career with BECU. EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Role Description The Registered Nurse provides comprehensive, integrated behavioral and physical health services to individuals with mental health and/or substance use disorders. Under the supervision of the Medical Director for Outpatient Clinic, the RN delivers psychiatric nursing care in a culturally diverse community mental health setting. Responsibilities include: - Assessment - Treatment planning - Medication administration - Crisis intervention - Care coordination - Management of the clinic’s Infection Control and Communicable Disease Program per accreditation guidelines Qualifications - Associate’s or Bachelor’s degree in Nursing from an accredited school - Current, unrestricted Michigan RN license - CPR/BLS and ACLS certification - Valid Michigan Driver’s License, reliable transportation, and current auto insurance - Ability to work in a fast‑paced environment and manage multiple priorities - Strong communication, professionalism, and customer‑service skills - Ability to take initiative and support department goals Requirements - Minimum 1 year of clinical experience in Behavioral Health, Community Mental Health, Psychiatry, Crisis Services, Substance Use Treatment, Partial Hospitalization, Residential Programs, or similar settings - Experience with MAPS, PMP AWARxE, or PDMP - PMH-RN certification - Phone triage experience and knowledge of psychotropic medications - 1–2 years of nursing experience (behavioral health, psychiatry, or outpatient preferred) - Experience serving individuals with mental illness, substance use disorders, or co‑occurring conditions - Familiarity with crisis intervention, de-escalation, and trauma-informed care Company Description The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer.

🚗 Remote Call Center Representative – Medical Transportation (NEMT) 📍 Remote (Kansas Residents Only)🌎 Supporting Members Nationwide🕒 Full-Time Be the Calm Voice That Helps People Get to Care From your home in Kansas, you'll make a real difference for people across the country. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll help individuals schedule rides to and from important medical appointments. This is more than a call center job-it's a chance to support people during moments that matter. If you're patient, dependable, and take pride in helping others, you'll thrive here. Why This Role Stands Out - 🏡 Work From Home – Fully remote role (Kansas-based employees only) - 🌎 Nationwide Impact – Help members across the U.S. access healthcare - 💙 Meaningful Work – Every call supports someone's health and well-being - 🤝 Supportive Team – Positive culture with coaching and encouragement - 📚 Paid Training - Learn and grow What You'll Do - Answer inbound calls with empathy, professionalism, and patience - Schedule, confirm, and update medical transportation rides - Assist members nationwide with clear, respectful communication - Verify eligibility and trip details using multiple systems - Accurately document all ride activity (requests, changes, cancellations) - Follow all client policies and procedures, plus local, state, and federal regulations - Stay calm and solution-focused when handling changes or concerns - Meet performance goals for quality, accuracy, and customer experience What We're Looking For - Must live in Kansas and work from a secure home environment - High school diploma or equivalent - Customer service or call center experience preferred - Healthcare, transportation, or scheduling experience is a plus - Strong communication and active listening skills - Detail-oriented with the ability to follow structured processes - Comfortable multitasking across systems while on calls - Reliable, self-motivated, and team-oriented - Bilingual candidates encouraged to apply Make an Impact-Without Leaving Home If you're looking for a stable, work-from-home role where you can help others, stay engaged, and be part of a team that truly cares-this is it. Apply today and help keep healthcare moving-one ride at a time.

Employment Type: Full timeShift: Day Shift Description: POSITION PURPOSE Responsible for scheduling, pre-registering patients for outpatient radiology exams. Electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. This is a key position that begins the overall patient experience and initiates the billing process for any services provided by the hospital. As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. By demonstrating reverence, commitment to those who are poor, justice, stewardship, and integrity, our organization will continue to provide better health, better care, at lower costs. ESSENTIAL FUNCTIONS Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital. Analyzes patient insurance(s), identifies the correct insurance plan, selects appropriately from HIS insurance and plan selections and documents correct insurance order. Applies recurring visit processing according to protocol. Verifies patient information with third party payers. Collects insurance referrals and documents within HIS. Communicates with patients and physician/offices regarding authorization/referral requirements. Identifies potential need for financial responsibility forms or completed electronic forms with patients as necessary. Escalates accounts appropriately in accordance with department Defer/Delay policy to manager. Screens outpatient visits for medical necessity and issues Advanced Beneficiary Notice as appropriate for Medicare primary outpatients. Provides cost estimates. Collects and documents Medicare Secondary Payer Questionnaire (MSPQ) and obtains information from the patient if third party payers need to be billed (i.e., worker's compensation, motor vehicle accidents and any other applicable payer). Maintains operational knowledge of regulatory requirements and guidelines as outlined in the hospital and department Compliance Plans. Ensures Meaningful Use requirements are met as appropriate. Screens all patients self-pay & out of network patients using approved technology. Provides information for follow up and referral to the RHM Medicaid Vendor and/or Financial Counselor as appropriate. Initiates payment plans and obtains payment. Informs and explains all applicable government and private funding programs and other cash payment plans or discounts to the patient and/or family. Incorporates point of service (POS) collection processes into daily functions. Must possess the ability to comply with Trinity Health policies and procedures. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Other duties as assigned by manager. Hourly pay range: $17.1538 - $25.7307 Remote Work Opportunity Hours: M-F, 9:30am-6:00pm CST/10:30am-7:00pm EST/8:30am-5:00pm MST MINIMUM QUALIFICATIONS High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access. National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems. Additional Qualifications (nice to have) Associates Degree, preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting Experience in complex facility based ancillary testing across multiple facilities/states Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS This position operates remote in an in-home environment or in an onsite typical office environment. The area is well lit, temperature controlled and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Ability to thrive in a fast-paced, multi-customer environment, with conflicting needs which some may find stressful. May warrant varied and/or extended hours, with changes in workload and priorities to keep pace with the industry and advance strategic priorities. Must possess the ability to comply with Trinity Health policies and procedures. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.