Berlin-Wheeler, Inc.

Role Description We are seeking a Remote Quality Assurance Survey Specialist to help ensure the highest level of service for individuals utilizing Non-Emergency Medical Transportation (NEMT) services nationwide. In this role, you will: - Conduct outbound quality assurance and satisfaction surveys with transportation members and clients - Accurately document survey responses and customer concerns - Escalate urgent concerns or service failures to leadership when appropriate - Maintain professionalism and empathy during all customer interactions - Ensure all documentation is completed thoroughly and accurately - Meet daily and weekly productivity and quality expectations - Maintain confidentiality and compliance with company policies and applicable regulations Qualifications - Must reside in the state of Kansas - Previous call center, customer service, quality assurance, healthcare support, or survey experience preferred - Strong communication and active listening skills - Ability to handle sensitive conversations professionally and compassionately - Strong attention to detail and documentation accuracy - Comfortable working independently in a remote environment - Basic computer proficiency and ability to navigate multiple systems simultaneously - Reliable internet connection and dedicated workspace required - High school diploma or equivalent required Requirements - Experience in healthcare, Medicaid services, transportation coordination, or NEMT operations preferred - Familiarity with QA processes, auditing, or customer satisfaction programs preferred - Experience working remotely preferred Benefits - Fully remote position - Opportunity to make a meaningful impact on access to healthcare services nationwide - Supportive and collaborative team environment - Paid training Why This Role Matters Non-Emergency Medical Transportation helps individuals access essential healthcare appointments and services when they may otherwise have no reliable transportation available. Quality assurance and member feedback play a critical role in improving safety, reliability, accountability, and overall patient experience within the NEMT industry. If you're passionate about customer experience and want to help improve healthcare access for communities across the country, we'd love to hear from you.

Role Description As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll be a calm, compassionate voice for members nationwide who rely on us to get to and from medical appointments safely and on time. This role combines meaningful, people-focused work with clear structure and strong support. - Answer inbound calls with empathy, patience, and professionalism - Schedule, confirm, and update non-emergency medical transportation rides - Serve members located throughout the country with respect and understanding - Follow all client-specific policies and procedures, along with local, state, and federal regulations - Verify member eligibility and trip details using internal systems - Accurately document ride requests, changes, and cancellations - Communicate effectively with transportation providers and healthcare facilities - Stay calm, supportive, and solution-focused when assisting members with changing needs - Meet quality, accuracy, and customer service performance standards Qualifications - Must reside in the state of Kansas and be able to work remotely from a secure home environment - High school diploma or equivalent - Customer service or call center experience preferred (healthcare or transportation experience is a plus) - Strong communication and active listening skills - Ability to consistently follow detailed policies and compliance requirements - Reliable, self-motivated, and comfortable working independently - Basic computer proficiency and ability to navigate multiple systems Benefits - Nationwide Impact - Support individuals and families across the U.S. - Remote Work, Kansas-Based Team - Work from home while staying connected to a supportive group - Positive, People-First Culture - Teamwork, respect, and encouragement are core values - Purpose-Driven Work - Every call helps someone access essential healthcare Join Our Team If you live in Kansas and want a remote role where your work truly matters - supporting communities nationwide while working in a structured, supportive environment - we'd love to hear from you. Apply today and help keep healthcare moving.

🚗 Remote Call Center Representative – Medical Transportation (NEMT) 📍 Remote (Kansas Residents Only)🌎 Supporting Members Nationwide🕒 Full-Time Be the Calm Voice That Helps People Get to Care From your home in Kansas, you'll make a real difference for people across the country. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll help individuals schedule rides to and from important medical appointments. This is more than a call center job-it's a chance to support people during moments that matter. If you're patient, dependable, and take pride in helping others, you'll thrive here. Why This Role Stands Out - 🏡 Work From Home – Fully remote role (Kansas-based employees only) - 🌎 Nationwide Impact – Help members across the U.S. access healthcare - 💙 Meaningful Work – Every call supports someone's health and well-being - 🤝 Supportive Team – Positive culture with coaching and encouragement - 📚 Paid Training - Learn and grow What You'll Do - Answer inbound calls with empathy, professionalism, and patience - Schedule, confirm, and update medical transportation rides - Assist members nationwide with clear, respectful communication - Verify eligibility and trip details using multiple systems - Accurately document all ride activity (requests, changes, cancellations) - Follow all client policies and procedures, plus local, state, and federal regulations - Stay calm and solution-focused when handling changes or concerns - Meet performance goals for quality, accuracy, and customer experience What We're Looking For - Must live in Kansas and work from a secure home environment - High school diploma or equivalent - Customer service or call center experience preferred - Healthcare, transportation, or scheduling experience is a plus - Strong communication and active listening skills - Detail-oriented with the ability to follow structured processes - Comfortable multitasking across systems while on calls - Reliable, self-motivated, and team-oriented - Bilingual candidates encouraged to apply Make an Impact-Without Leaving Home If you're looking for a stable, work-from-home role where you can help others, stay engaged, and be part of a team that truly cares-this is it. Apply today and help keep healthcare moving-one ride at a time.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll help coordinate rides for individuals traveling to and from medical appointments. Your patience, professionalism, and attention to detail will ensure every caller receives reliable support and accurate transportation scheduling. - Answer inbound calls and assist members with scheduling non-emergency medical transportation - Coordinate rides to and from healthcare appointments for members located nationwide - Verify member eligibility and confirm trip details using internal systems - Document ride requests, updates, and cancellations with accuracy - Follow all client policies and procedures along with local, state, and federal regulations - Communicate clearly with transportation providers and healthcare facilities when needed - Handle changes or concerns with patience and a solution-focused approach - Maintain high standards for customer service, accuracy, and call quality Qualifications - Must reside in the state of Kansas and work from a secure home environment - High school diploma or equivalent required - Customer service or call center experience preferred - Healthcare, transportation, or scheduling experience is a plus - Strong communication and active listening skills - Ability to follow structured processes and compliance guidelines carefully - Strong attention to detail and multitasking ability - Comfortable navigating multiple computer systems while on calls - Bilingual candidates encouraged to apply Benefits - Work From Home – Remote role with a Kansas-based team - Purpose-Driven Work – Help people nationwide access essential healthcare - Supportive Team Environment – Collaboration, coaching, and encouragement - Paid Training – We set you up with the tools and knowledge to succeed - Opportunities for Growth – Develop your skills and advance within the organization Company Description Transportation can make all the difference when it comes to accessing healthcare. If you're patient, dependable, and motivated by helping others, this is an opportunity to build a meaningful career while working remotely. From Kansas to communities across the country, your work will help ensure people get where they need to go for the care they deserve.