• Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues • Logs, classifies, and resolves incidents and service requests • Proactively monitors incidents nearing SLA thresholds, escalating as needed • Identifies trends and recurring issues, recommending process improvements

Who We Are At Kins, we are reimagining physical therapy by creating flexible, patient-centered care options that meet individuals where they are. Whether through in-home visits or virtual sessions, we deliver high-quality, personalized care designed to fit seamlessly into everyday life. Our mission is to restore mobility, reduce pain, and rebuild confidence for individuals recovering from surgery, managing chronic conditions, or healing from injury. We are committed to making it easier than ever for patients to access and stay engaged with effective physical therapy programs. We are a small but highly driven team of compassionate professionals who value innovation, continuous improvement, and a human-centered approach to care. About the Role We are seeking a Customer Experience Representative to serve as a key point of contact for prospective and new patients. In this role, you will deliver a high-touch, concierge-level experience—guiding patients through the intake process, verifying insurance benefits, and ensuring they feel informed and confident as they begin their care journey. You will play a critical role at the intersection of patient experience, operations, and clinical decision-making—helping determine the most appropriate care pathway (virtual or in-person) while ensuring a seamless onboarding experience. This is an excellent opportunity for a Physical Therapist Assistant (PTA) or a highly skilled non-clinical candidate with relevant experience who is passionate about patient care, problem-solving, and working in a fast-paced, collaborative startup environment. Key Responsibilities Clinical & Consultative Responsibilities - Conduct phone consultations with prospective patients considering virtual care services - Support consultations for patients exploring specialty programs, including pelvic health - Evaluate patient needs to determine clinical appropriateness for Kins services (virtual and/or in-home care) - Provide clinical insight and support to the intake team by addressing patient-specific questions Patient Experience & Coordination - Guide qualified leads through the intake process, converting them into active patients - Verify insurance coverage, obtain benefit details, and clearly communicate expected costs - Match patients with appropriate physical therapists based on clinical needs, preferences, and availability - Respond to patient inquiries related to care plans, scheduling, and Kins services in a timely and professional manner - Ensure a seamless, supportive onboarding experience that builds patient trust and engagement Operational Support - Accurately document interactions and maintain patient records within internal systems - Collaborate cross-functionally with clinical, intake, and operations teams - Identify opportunities to improve workflows, patient experience, and conversion processes Qualifications - Licensed Physical Therapist Assistant (PTA) preferred; strong non-PTA candidates with relevant experience will be considered - For non clinical candidates we require at least 1+ years of experience in a customer experience role along with insurance verification background and the knowledge to explain benefits and coverage. - Excellent verbal and written communication skills, with a patient-first mindset - Strong clinical judgment and ability to discuss care options confidently and clearly - Highly organized, detail-oriented, and comfortable managing multiple systems and workflows - Experience in telehealth, patient intake, healthcare coordination, or customer-facing roles preferred - Familiarity with tools such as Zendesk and insurance verification platforms is a plus - Working knowledge of insurance verification benefits, and prior authorizations Schedule & Compensation - Full-time (40 hours per week), Monday through Friday - Standard hours: 9:00 AM – 5:00 PM EST - Fully remote (U.S.-based candidates only) - Starting hourly rate: $21 Why Join Kins? - Be part of a mission-driven company transforming access to physical therapy - Work in a collaborative, supportive, and innovative environment - Make a meaningful impact on patient outcomes in a flexible, remote-first role - Grow your career with a rapidly scaling healthcare startup shaping the future of musculoskeletal (MSK) care

Mortgage Sales Support Coordinator (Bilingual) - Remote A dynamic opportunity in the insurance and banking sector supporting mortgage and sales operations in a fully remote environment. This role leverages Salesforce, data accuracy, and coordination skills to streamline workflows, enhance client experience, and contribute to high-performing, fast-paced teams with strong learning exposure. What is in it for you: • Hourly salary of $18-19, based on experience. • 4-month contract with the potential for permanent employment. • Full-time position: 37.50 hours per week. • Enjoy the flexibility of remote work. Responsibilities: • Support sales processes by managing and updating activities within Salesforce to ensure accurate tracking and reporting. • Coordinate incoming requests and workflows, ensuring timely follow-up and proper alignment with internal stakeholders. • Maintain a high level of data accuracy and quality across systems and documentation. • Facilitate communication between teams to support efficient progression of sales activities. • Manage multiple priorities effectively in a fast-paced environment while meeting deadlines. • Identify and resolve issues through strong analytical thinking and problem-solving. • Adapt quickly to new tools, processes, and changing business needs. What you will need to succeed: • Bachelor’s degree in a relevant field or equivalent college education. • 1 year of experience in banking, mortgage, or a related industry. • Strong understanding of mortgage underwriting principles and sales support processes. • Experience working with CRM tools such as Salesforce. • Proficiency in Microsoft Excel and general Microsoft Office tools. • Excellent attention to detail, organization, and time management skills. • Analytical mindset with problem-solving capabilities. • Ability to multitask and adapt in a dynamic work environment. • Bilingual in English and French to effectively manage communications, coordinate sales activities, and support clients and internal stakeholders across both languages. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted. # MFCJP00016447

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Job Summary The Customer Correspondence Specialist is responsible for the proper preparation and documentation of Statutory Notices such as right to cures, notice of intent to sell, deficiency letters and other letters as applicable. This position will require adherence to all state and federal guidelines for the collections process. This role requires a self-starter and independent decision making. Knowledge of all areas in Collections & Loss Mitigation is generally expected. Job Duties - Generates letters and notices with accuracy throughout the day. Monitors department mailbox for incoming letter requests. - Performs quality checks for all outgoing statutory notices including Cures, Notice of Intent to sell, Insurance paid in full letters and deficiency notices. - Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work. - Accurately documents all account activities and pertinent information to include but not limited to the generating quality check and mailing of all letters and notices. - Strictly adheres to all company policies and procedures when generating letters and notices. - Makes recommendations to management of process and policy gaps - Monitor Customer Correspondence controls to ensure compliance to policy and procedures - Other duties as assigned. Education and Work Experience - High School Diploma or equivalent. College degree preferred. - Two (2) years of work-related experience. Experience in the finance or credit industry preferred. - Two (2) years of administrative support experience preferred. - Proficiency in Microsoft Word and Excel required. - Strong analytical & problem solving skills required, as well as the ability to utilize appropriate analysis, judgment, and logic. - Excellent written and verbal communication skills required. - Self-motivated with the ability to complete multiple tasks with minimal supervision. - High attention to detail; able to methodically review the execution of procedures and identify issues. - Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, bankruptcies preferred - Database skills preferred - A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred. - Proficiency in SHAW Collections and SHAW Retail preferred. #LI-Remote Exeter Finance LLC is an Equal Opportunity Employer. Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. 18.60 USD-$22.45