• Answer incoming calls and respond to client emails as needed. • Open and organize case files within the system. • Review returned packets for completeness and accuracy. • Document all client interactions in the case management system. • Maintain ongoing communication with clients regarding missing information and next steps. • Send intake packets and communicate expectations for timely completion. • Track and document all follow-up efforts related to costs and required documentation. • Follow up on appeal forms including DIB and SSA 827 authorizations. • Conduct hearing reminders via text message or phone call to support client preparedness. • Follow up on intake packets to confirm completion and return of all required documentation. • Follow up on outstanding medical records to ensure timely receipt and proper documentation. • Support attorneys and supervisors with additional tasks and projects as assigned. • Upload, scan and categorize documents correctly. • Prepare and send cost reminder letters regarding outstanding balances or payments. • Track and properly save all appeal-related documentation. • Prepare appeal paperwork ensuring accuracy and completeness prior to submission. • Download and organize electronic files into the case management system.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. As a member of the Network Security team, this role is tasked with proactive management and monitoring of the Company's infrastructure and cloud computing services, with a particular focus on Network Security, and participating in any needed troubleshooting and investigations. Individuals in this role will also assist with other security-related tasks, such as administration, configuration, and deployment of security solutions – and will collaborate closely with Information Security on relevant tasks, such as vulnerability management. The successful candidate for this position is a highly-motivated individual with a strong background in Networking, Security and Enterprise Systems who excels in operating and deploying security technology, communicating clearly in both technical and nontechnical settings, and collaborating with diverse teams across the organization. About the Role A Senior Network Security Engineer is expected to take ownership of, manage and maintain network security systems and tools, and troubleshoot highly technical issues in a logical manner to reach a final resolution. They should recommend solutions to solve these issues and work closely with other team members to meet common objectives. This engineer should have a deep understanding of firewalls and security best-practice, familiarity with route/switch (including dynamic protocols) and other datacenter technologies. Proven, demonstrated success managing datacenter firewall, security and networking solutions in a large enterprise environment is a requirement. Senior engineers should be eager to learn and work on new hardware and technologies, be very self-motivated and be able to succeed with minimal day-to-day supervision – but also able and willing to take direction. They may also function in a lead capacity for specific projects or functional areas and are expected to help mentor teammates. We value professionalism, humility and collaboration. Respect for teammates and stakeholders – irrespective of background or title – is essential. Key Responsibilities - Research, evaluate, develop, and implement security solutions and standards following industry best practices. - Ensure that current and planned technical solutions are compatible with the company's business needs and strategic objectives. - Maintain and operate toolsets and services which support network security operations in the company’s production environments. - Work with other teams to design, develop, and implement Enterprise Security solutions in support of development, test, and production environments. - Provide technical security expertise and assistance to other business units. Contribute to the Network Security team’s capabilities by sharing knowledge and expertise. - Perform security audits and testing; evaluate system security configurations to ensure efficacy and compliance with documented policies, procedures and best practices - Propose changes to existing policy and procedure to maintain alignment with evolving business requirements, best practices, etc. - Utilize existing tools and platforms (e.g. Jenkins, Ansible, Strata/Panorama) to ensure adherence to established standards and leverage automation where justified. - Participate in the team on-call rotation Qualifications - 7-10 years of experience with network security processes, policies and solutions - Extensive technical, hands-on experience with firewalls – specifically Palo Alto and PANW cloud services - Extensive experience with VPN – site-to-site and remote-access - Intimate understanding of networking and network security principles and technologies - Strong understanding of network protocols and applications - Strong understanding of packet inspection and forensics methodologies and methods - Strong understanding of current security threats, techniques, and landscape – as well as a dedicated and self-driven desire to research current and emerging threats in the information security landscape. - Strong understanding of standardization and automation techniques and technologies - Experience with scripting to automate repetitive or routine tasks (esp. Python) - Experience with Cisco routers and switches - Experience building and maintaining network security solutions in a large, distributed enterprise environment - Deep understanding of TCP/IP, networking, routing and switching - Highly skilled in troubleshooting techniques - Outstanding communication skills, both written and verbal Preferred Certifications - SANS GIAC certifications - PANW PCNSE / PCNSA certifications This role is fully remote and has a budget of $140,000.00 - $150,000.00 Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

• Lead, mentor and support a large cadre of experienced engineering individuals overseeing teams in the US, Canada, UK, Australia and New Zealand • Devise and apply communications strategies to align the activities of a global engineering workforce • Assemble and monitor high-performance, multidisciplinary engineering teams • Consult with stakeholders to reconcile the strategic, tactical, and technical priorities for team leads • Set objectives, monitor performance, promote communication, and ensure the well-being of direct reports • Support administrative tasks to ensure timely processing of actions affecting direct reports • Up to 10% travel required • May be required to lift/move up to 25 lbs with assistance • Ability to obtain and maintain security clearance.

• Lead security projects and work closely with other engineers, architects, and vendors to design secure, highly available production environments. • Excel in a highly dynamic environment by rapidly adapting to technological changes and delivering prompt, well-considered solutions with minimal supervision. • Demonstrate results-oriented and practical problem-solving expertise. • Apply network security experience, document the current state of security controls, perform gap analysis and create a target state for enterprise-wide network security. • Identify and address security weaknesses in the network, including hardware and software vulnerabilities. • Present and explain complex technical issues to junior team members, colleagues, and management. • Work with IT and Security leadership and cross-functional business teams to develop strategies and plans to enforce security requirements. • Proactively identify and address security risks as part of the role’s core responsibilities. • Exercise strong organizational skills and problem-solving expertise when working with current and emerging technologies. • Monitor network traffic for suspicious activity, detecting and responding to security incidents, and performing incident analysis. • Serve as security subject matter expert across multiple technologies and ensure they align with the company security requirements. • Participate in the security strategic planning process. • May supervise staff indirectly in a project setting, to ensure effective and timely completion. • Establish and manage appropriate business relationships. • Implement security policies and assist with policy creation. • Incorporate the company's strategic goals with ongoing initiatives. • Lead security solution planning and delivery on projects. • Answer technical and procedural questions from customers and less experienced team members. • Keep abreast of the latest security threats, vulnerabilities, and best practices. • Perform additional security tasks as assigned, such as assessments, compliance initiatives, documentation and other.