• Customer service. This is priority #1 at Plan Left. Nothing else is more important than ensuring our customers have the best possible experience. • Billing and accounting management including ensuring accuracy of billing, timeliness of payments, maintenance of accounting records, and answering questions and concerns related to billing. • Answering company calls as they come in and delegating accordingly. • Ensure time logged for all employees within expectations on daily, weekly, monthly, quarterly, and annual basis. • Manage vacation and PTO requests. • Enforces team standards of time logging, communication, and performance. • Onboard new projects from an operational and accounting perspective and hand off to team. • Demonstrates understanding of Project Management processes, strategies and methods. • Develop and implements team evaluations. • Assist with resource planning and management to ensure timely delivery of project deliverables, Support SLAs, and Client Happiness. • Ensure project profitability with PMs. • Occasionally assist with production load, including website development and QA functions, and other occasional needs that may arise. • Manage and maintain project management tools and standards (we use Jira). • Check mail at our physical location. • Assist with a wide range of executive tasks as needed. • Manage operational projects, boards, and tickets.

Role Description - Фокус на критичних операційних зонах бізнесу: швидка діагностика проблем, стабілізація та доведення до контрольованого стану. - Проведення операційних аудитів процесів та систем (Delivery, Planning, Reporting, Analytics, cross-team взаємодія), формування roadmap покращень та контроль їх реалізації. - Розробка, впровадження, підтримка та масштабування операційних процесів, підходів і стандартів, які забезпечують стабільність, передбачуваність і керованість роботи команд. - Побудова та підтримка єдиної бази знань бізнес-юнітів (playbooks, SOPs, templates, governance rules, onboarding-матеріали). - Усунення операційних неефективностей: bottlenecks, хаотичного планування, rework, розмитих зон відповідальності, неконтрольованих залежностей. - Забезпечення ефективної крос-функціональної взаємодії між Product, Tech, Analytics, QA, Operations та іншими командами. - Впровадження та контроль planning & reporting cadence, прозорого статус-трекінгу, ризиків та ескалацій. - Підтримка та контроль Agile / delivery practices як інструменту керованості (SDLC, DoR/DoD, ceremonies). - Робота з менеджерами та лідами команд: вирівнювання очікувань, пріоритетів, відповідальностей та decision-flows. - Збір та аналіз даних для проведення регулярного Performance Management в компанії. - Передача стабілізованих напрямків у “run-mode” з чіткими правилами, метриками та ownership. Qualifications - Сильне розуміння end-to-end SDLC / Delivery flow та операційних моделей у продуктових командах. - Вміння швидко діагностувати проблеми (root cause analysis, симптоми vs системні причини). - Побудова та оптимізація процесів, cadence, governance, а не просто їх опис. - Досвід операційних аудитів і впровадження змін у живих командах. - Високий рівень stakeholder-management: робота з продуктовими, технічними та операційними лідерами. - Здатність фасилітувати складні обговорення, вирівнювати конфліктні інтереси. - Вміння заходити в “гарячі зони” без руйнування довіри команд. - Практичний досвід роботи з повним життєвим циклом розробки ІТ продукту (SDLC). - Практичний досвід з Agile / Scrum / Kanban як інструментами управління потоком роботи. - Здатність адаптувати методології під контекст бізнесу, а не слідувати їм догматично. Benefits - Досвід фасилітації зустрічей: ретроспектив, воркшопів, брейнштормів. - Знання основ стратегічного планування за OKR-фреймворком та вміння застосування цих знань на практиці. - Досвід роботи в продуктовій компанії або з крос-функціональними командами. - Професійні сертифікації (Project Management, Operations Management, SCRUM Master).

Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It’s Joyful Headless™, and it changes everything. WHAT IS IN IT FOR YOU You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits: - Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) - Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding - Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays - Personal development fund for courses, books, conferences, and material - VSOP (Virtual Stock Option Plan) - The annual international team-building trip, quarterly and monthly online get-togethers - As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules - An international team that loves to have fun at work and works hard together to accomplish shared goals JOB SUMMARY Storyblok is scaling rapidly. As AI Operations & Automation Specialist, you will own the optimisation of the Operations (finance and people teams) application stack and you will assume end‑to‑end ownership of the finance-specific tech stack. Your primary objective will be to optimise existing Operations processes and elevate them to best-in-class standards. By championing automation and process optimization with the help of AI and other leading tools, you will boost data quality and integrity as well as maximise output of the existing resources. Partnering with Operations as well as Sales, Product, Data, and Revenue Operations, you will guide system changes, shape development roadmaps, and safeguard data integrity company‑wide. Your blend of technical depth, AI affinity and finance expertise will keep our infrastructure running smoothly, unlock faster, cleaner insights for every team, and enable you to step in hands‑on wherever your skills add the most significant value. ESSENTIAL JOB FUNCTIONS - Process Automation & AI Implementation: Identifying, designing, and implementing automation opportunities using AI tools, machine learning, and robotic process automation (RPA) to streamline workflows. Spot bottlenecks in processes and implement pragmatic solutions. - AI Tool Optimization: Proactively monitor the automation and AI landscape, produce structured assessments for new tools, and lead stakeholder alignment for the adoption or deprecation of tooling, owning the outcome of these decisions. Monitoring, maintaining, and improving the existing AI toolchain to ensure data governance and continuous performance improvements. - Risk Management: Using AI for proactive, predictive maintenance and risk assessment to prevent operational failures, with main focus in Finance, Human Resources and Operations. - Performance Tracking (ROI): Defining and monitoring key metrics (e.g., efficiency gains, reduction in manual effort) to measure the success of automated solutions. - Support month‑end close and internal reporting: support the optimisation of the financial close process; automate data extracts and variance analyses as well as other recurring processes. - Ownership of finance tools: such as NetSuite Oneworld, Sigma, Spiff, Yokoy, Deel, and others, and their integrations/APIs, ensuring configurations align with finance policies and ensuring an accurate data flow, manage any external consultants. - Information‑security projects and audits: implement technical solutions that enhance our security posture, and support ISO 27001/SOC 2 or other audits. - Data integrity, backups, and availability: Schedule and monitor system exports, snapshots, and core‑IT backups; maintain retention policies to guarantee data completeness and recoverability. - User support, training, and documentation: troubleshoot finance‑system issues, maintain runbooks, and deliver regular training sessions to all Operations teams and other stakeholders on system usage and security best practices. - Collaborate and Coach the HRIS Manager who owns the HR systems/tech stack in identifying and implementing automation opportunities and AI usage to improve efficiencies, while keeping the employee experience in mind. EDUCATION AND EXPERIENCE - Education and Certifications: Bachelor’s degree in Information Systems, Computer Science, Accounting, Finance, Business Informatics,, or a related field required; Master’s degree preferred. Professional accounting qualification (ACCA, CPA, CIMA) and/or NetSuite credentials (SuiteFoundation, Administrator) are a plus, but not a deal‑breaker. - Overall Experience: Minimum 6+ years in finance or HR/people operations, or workflow automation in operations/backoffice departments in fast-paced companies, ideally within a SaaS or technology‑driven environment. - Technical Skills: Claude Code proficiency is required, familiar with SuiteScript/workflow configuration or Javascript. SQL/Python would be a plus. - Familiar with Google Sheets/Excel modelling and the ability to replace those. - Familiarity with good coding practices, e.g. version control, structured error handling, workflow testing, release notes, and excellent command of Git. - Solid understanding of APIs, webhooks, and JSON-based integrations. - At least 3 of those years working with NetSuite OneWorld (or comparable ERP) in a multi‑entity, multi‑currency setup; hands‑on with at least one satellite tool (Sigma, Spiff, Yokoy, Deel, etc.). - Familiarity with HRIS and ATS systems (BambooHR, Greenhouse, and similar). - Good working knowledge of N8N, Zapier, Celigo, familiarity with Sigma or similar BI visualisation tools. - Excellent and pragmatic decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal - Excellent English communication and written skills; other languages a plus. MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Remote (home) work opportunity or funded by Storyblok co-working space GENERAL TERMS Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here. All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com). Here is a sneak peek of Storyblok’s Visual Editor If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com

Title: Business Operations Analyst Location: Madrid G&A – Business Operations / Full-time / Hybrid Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Your Mission At Lyra Health, we are transforming access to mental health care globally. We are looking for a financially-savvy Business Operations Analyst to be the backbone of our Spain operations. This isn't just an office management role; we need a "heavy hitter" who masters financial compliance, bookkeeping logic, and international reporting, while ensuring our Madrid office runs like a well-oiled machine. If you are a proactive problem-solver who enjoys the mix of technical finance and hands-on office strategy, we want to meet you. Key responsabilities - To be a reference of Financial Guardianship & Compliance by own the Spanish finance mailbox, acting as the primary liaison between local bookkeepers and our global Finance department. - Ensure 100% compliance with local statutory reporting, specifically IRPF and VAT (IVA). - Oversee the approval and timely payment of clinical Affiliates and vendors. Manage customer billing accuracy and credit control. - Monitor local operational expenditures against budgets, identifying variances and cost-saving opportunities. - Office Ownership: Manage the daily running of the Madrid office, from vendor agreements and facility maintenance to ordering supplies and managing cleaning services. - Execute local Health & Safety (H&S) administrative requirements to meet legal obligations. - Support travel logistics and internal communications, working closely with the Clinical Team Leader and various international teams (Legal, HR, Payroll). Who you are? We are looking for Bachelor’s degree in Business Administration, Finance, Accounting or related field; - 2-4+ years in a role with heavy financial and administrative responsibilities, ideally within an international or global corporate environment. - Strong knowledge of Spanish bookkeeping and tax compliance (IVA/IRPF). Experience with global financial processes is a massive plus. - Advanced proficiency in Google Suite (Sheets) and experience with enterprise-level systems (ERP/CRM). - Exceptional communication skills in Spanish and English (both written and verbal). - Highly organized and detail-oriented for auditing invoices, but also flexible and proactive enough to handle "ad-hoc" administrative tasks with a positive attitude. €30,000 - €32,000 a year Contract Type: Full-time. Location: Madrid (Hybrid - 3 days on-site). We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.