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Dropbox

Dropbox is the one place to keep life organized and keep work moving.

Customer Systems Administrator

System AdministratorSystem AdministratorFull TimeRemoteMid LevelTeam 1,001-5,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

49 days ago

Salary

$136.9K - $185.3K / year

Seniority

Mid Level

Job Description

Customer Systems Administrator

Dropbox

Role DescriptionAs a Customer Systems Administrator on the Customer Systems team within Dropbox's Go-To-Market organization, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations. Day to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox. Responsibilities - Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations. - Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions. - Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes. - Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions. - Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business. - Build and maintain the team's automation tooling and scripting infrastructure. - Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guide. Requirements - 4+ years of proven experience administering enterprise support or customer platforms in a production environment. - Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output. - Demonstrated experience managing multi-platform environments. - Experience governing platform access — provisioning, role-based access control, and security policy enforcement. - Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption. - Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure. - Ability to produce and maintain clear, structured documentation — SOPs, runbooks, and system guides that are accessible to both technical and non-technical. audiences Preferred Qualifications - Experience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems. - Proven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency. - Working knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks. - Experience with sales platforms, supporting Sales & Customer Success operations such as Highspot, Planhat, Outreach. - Platform admin certifications (e.g., Zendesk Admin, Salesforce Certified Admin). CompensationUS Zone 1 This role is not available in Zone 1 US Zone 2 $136,900—$185,300 USD US Zone 3 $121,700—$164,700 USD

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Company equity, Company-sponsored outings, Continuing education stipend, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Paid holidays, Pair programming, Paid sick days, Partners with nonprofits, Performance bonus, Promote from within, Recreational clubs, Lunch and learns, Relocation assistance, Remote work program, Restricted work hours, Return-to-work program post parental leave, Sabbatical, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Fertility benefits, Employee resource groups, Employee-led culture committees, Quarterly engagement surveys, Employee awards, Transgender health care benefits, Abortion travel benefits, Mother's room, Personal development training, Apprenticeship programs, Flexible time off

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