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CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Services Operations Analyst
Location
United States
Posted
51 days ago
Salary
$70K - $110K / year
Seniority
Mid Level
Job Description
Services Operations Analyst
CrowdStrike
• Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business • Support Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting and recognition, invoicing activities and engagement analytics • Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals • Work cross functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents • May support process improvement efforts and system automation efforts within CrowdStrike’s Services business • May support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc.
Job Requirements
- 2+ years experience in an operations or business analysis role
- Bachelor’s preferably in Finance, Accounting, Business Management or related field
- Must work effectively at a distance
- Strong organizational skills with the ability to handle multiple tasks at once
- Demonstrated project management experience
- Excellent communication skills, both written and verbal
- Proficient with Microsoft Excel
- Strong working knowledge of a professional services firm preferred
- Adept at communicating timelines and expectations to large teams
- Experience with any of the following systems/programs is a plus: Jira//FinancialForce/Salesforce/Ironclad/RFPIO (or another proposal)
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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