DeVry University strives to close our society’s opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces. Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners. Overview Our colleagues embody DeVry University’s values and embrace synergies to create positive student outcomes and prompt account resolutions. This position on the Disbursement Team within the Student Financial Services department acts as a liaison between internal stakeholders and/or outside agencies to manage student financial assistance programs. This colleague is charged with being a role model for the organization’s values and fosters a culture of CARE consistent with our mission, vision, and purpose. Responsibilities - Supports internal customers and external agencies with responsive and professional communication via email, phone, Salesforce, and video conferencing. - Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student inquiries. - Applies knowledge to assist with team performance. - Demonstrates basic understanding of compliance and regulations. - Assists in resolving escalated concerns in a timely manner through the appropriate channels. - Provides exceptional customer care to students and colleagues by accepting ownership of issues and questions. - Identifies areas of continuous improvement and opportunities for automation, system enhancements, and cost reductions in a constantly evolving organization. - Assists with User Acceptance Testing (UAT) by applying comprehensive knowledge of the requirements, performing testing, and providing appropriate documentation. - Open and responsive to constructive feedback from mentor/supervisor. - Collaborates with various DeVry functions, applying a strong knowledge of student financial assistance programs and higher education policies to assist in the resolution of student account inquiries. - Actively participates in team meetings and special projects. - Maintains procedural documents. - Maintains service level agreements as determined by leadership. - Maintains annual quality assurance accuracy rating of 95% and above. - Adaptable to new processes and assignments while maintaining positivity. - Communicates effectively and proactively with colleagues and leadership. - Actively works on personal development. - Receives questions from the field and provides responses with appropriate information and guidance to be shared with the student. - Completes other duties as assigned. - Values different perspectives and is open to culturally diverse ideas and points of view to achieve team goals. Functional Responsibilities - Runs and reviews reports to help ensure accurate and timely disbursement of federal, private, state aid, and institutional aid to eligible students. - Familiarity with the Federal Student Aid Handbook Volume 4-Processing Aid and Managing FSA Funds. - Ensure timely reporting to COD by reviewing response files daily. - Monitor student disbursements and take manual action, when necessary, within ProSAM or COD. - When necessary, correct student disbursement records within COD. Qualifications Required - Minimum 1 – 3 years of experience in student financial services, accounts receivable, customer service, or higher education finance required. - Strong analytical skills with the ability to identify trends, discrepancies, and process improvement opportunities. - Ability to manage multiple priorities in a deadline-driven, compliance-focused environment with a high degree of accuracy. - Demonstrated ability to quickly learn and adapt to new technologies, systems, and tools in a fast-paced, evolving environment. - Ability to work independently, adapt quickly and collaboratively in a flexible remote environment. - High attention to detail, mainintain SLA's and accuracy. - Maintain access to federal systems, which requires no defaulted federal student loans. - Advanced proficiency in Microsoft Excel (e.g., pivot tables, data analysis, reconciliation tracking) and working knowledge of reporting tools required. Preferred - Bachelor’s degree in Finance, Accounting, Business Administration, Higher Education Administration, or related field strongly preferred. - Background in student finance, financial aid, or higher education financial operations are strongly preferred. - Familiarity with Federal Student Aid web-based applications preferred. - Knowledge of Banner and ProSAM student financial systems preferred. *This job will be posted for 30 days from the posting date. DeVry University offers benefit options for full-time colleagues, including: - 401k with up to 6% company match - Tuition assistance and career development opportunities - Remote & hybrid opportunities - Comprehensive health coverage (medical, dental, vision, and mental health) - Generous paid time off, including parental leave and volunteer time of - FSA/HSA options, disability & life insurance Benefits vary based on employment status. We believe that a vibrant and collaborative workplace is essential to our educational mission and the success of our community. We are committed to a workplace environment where all colleagues feel valued, respected, and supported.