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Conair is a global leader in personal care, beauty, wellness, and home appliance products, with the goal of inspiring customers through innovative, high-quality
Compliance Manager – Customer Compliance, Chargebacks
Location
Arizona
Posted
74 days ago
Salary
0
Seniority
Senior
Job Description
Compliance Manager – Customer Compliance, Chargebacks
Conair
• Lead customer compliance and chargeback defense initiatives within the distribution center • Monitor, analyze, and investigate all incoming customer deductions, shortages, and compliance chargebacks • Gather necessary documentation to aggressively dispute invalid chargebacks through respective customer portals • Track dispute statuses, maintain an organized ledger of open and closed claims, and maximize successful recovery rates • Partner with Finance/Accounting team to reconcile deductions • Serve as the internal Subject Matter Expert (SME) on all customer vendor manuals and routing guides • Continuously monitor updates to customer shipping requirements and translate changes into actionable SOPs for the warehouse floor • Develop an audits process for outbound shipments to ensure compliance • Perform root-cause analysis on valid chargebacks to identify operational gaps • Collaborate with Warehouse Managers and floor supervisors to implement corrective actions and adjustments
Job Requirements
- Bachelor’s degree in supply chain, Business Administration, Operations Management, or related field (or equivalent operational experience)
- 3–5 years of experience in warehouse operations, supply chain, or accounts receivable, with a minimum of 2 years specifically dedicated to retail customer compliance and chargeback/deduction management
- Extensive hands-on experience navigating major retailer vendor portals (e.g., Amazon, Walmart, Target, Home Depot)
- Strong understanding of EDI transactions (specifically 850, 856/ASN, 810) and barcode labeling standards (GS1-128/UCC-128)
- Proficiency in Warehouse Management Systems (WMS) and ERP systems (e.g., SAP, NetSuite, Manhattan, or similar)
- Advanced Excel skills (Pivot tables, VLOOKUPs) for analyzing large datasets.
Benefits
- Comprehensive Medical/Dental/Vision plans
- Generous Paid Time Off Programs
- Life & Disability Insurance
- FSA/HSA/Dependent Care FSA
- Paid Parental Leave
- 401k and company match
- EAP & Employee Wellness Programs
- Volunteer Days Paid Time Off
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