• Implements, modifies, tests and administers modules and systems related to EMR applications • Serves as a liaison between vendors, IT personnel, other application analysts, management and end users to resolve questions related to system functionality and design • Assesses end user needs and recommends modifications • Performs all analytical tasks as assigned in the development of each program • Develops complex application reports

Role Description DSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for a motivated individual to fill one of our new roles as a Senior Workforce Analyst – Contact Center (RTA). PLEASE NOTE: THIS IS A UNITED STATES BASED REMOTE POSITION: United States only THE SHIFT FOR THIS ROLE IS 9:00AM–5:00PM CST, MONDAY–FRIDAY WITH POSSIBILITY OF SOME WEEKEND DAYS ON OCCASION - Monitor real-time volume, AHT, staffing requirements in a multi-skill contact center environment - Perform administrative duties within our workforce management software tool to support BPO partners - Forecast call volume, AHT and Shrinkage at a monthly, daily and interval level - Creates a positive work environment that fosters successful team performance - Use workforce management software and call volume history to help manage intraday staffing levels - Determine the most effective methods for needed intraday staffing adjustments - Provides intraday real-time data analysis and reporting of the call center staff related to attendance and schedule adherence - Establish and maintain communication channels with contact center/BPO vendors to ensure scheduling and resource requirements are met - Act as cross-functional single point of contact for workforce management with Leadership and Operations teams regarding system-related issues that impact production Qualifications - 4+ years working in a contact center workforce management environment required - 3+ years’ experience using NICE IEX workforce management software system required - Prior experience forecasting call volume, AHT and shrinkage required - Prior experience using scheduling functionality within a workforce management tool required - Prior experience working with BPOs preferred - Strong teamwork and collaboration skills - Knowledge of contact centers and customer service operations - Problem solving skills - Incessant communication skills to keep vendors / operations / leadership updated on activities occurring in real time Benefits - Medical, Dental, Vision, Disability, and Life insurance available on the first day of the month following your first day of employment – no extended waiting period! - 401k Plan with employer matching - Paid vacation, personal/sick days, and bereavement time - Employee Profit Sharing Program - 50% AT&T wireless discount - Paid training - Advancement opportunities, we prefer to promote from within!

• Manage and execute the full cycle of mandatory, legal, and regulatory trainings (needs assessment, planning, monitoring and reporting). • Ensure compliance with deadlines, KPIs, and legal requirements related to training. • Operationalize DHO processes, including: o Training tracking and administration o Vendor management o Recording and monitoring of payments o Organization of schedules, training cohorts and records • Structure and organize training content (materials, learning paths, schedules). • Adapt content for different formats (presentations, guides, interactive activities). • Deliver training sessions when required, ensuring clarity and engagement. • Support continuous improvement of the area’s processes, driving greater efficiency and standardization. • Work closely with internal teams to ensure alignment and smooth execution.

Role Description Renew Home is hiring a Senior Analyst, VPP Performance, to support our Operations Team. This is a critical hybrid role that bridges the gap between deep technical performance analysis and high-level business strategy. You will help build the analytical infrastructure for our Virtual Power Plant (VPP) fleet—telling the story of our end-to-end program performance—while also flexing into broader business performance roles to support executive reporting and company-wide OKRs. We are looking for a problem solver who can translate complex technical information from Engineering into clear, actionable business insights for Operations, Sales, and Leadership. You'll work across teams to scope requirements, establish processes, and design performance monitoring tooling that will allow us to scale our VPP portfolio while ensuring operational excellence. Renew Home has ambitious growth targets in the VPP space. We are looking to dramatically change the industry and we need ambitious and motivated talent who are passionate about climate change and learning how to scale a business. If that sounds like you, please apply! Qualifications - 3-5+ years of experience in analytics, business intelligence, strategy, or operations. - Proficiency in SQL and modern BI tools (e.g., Tableau, Periscope, Looker) is required. - Exceptional ability to translate complex technical concepts into compelling business strategies and narratives. - Experience creating slide decks for senior executives with a focus on precision and attention to detail is highly valued. - Strong collaboration skills and track record working across cross-functional teams. - Intellectual curiosity, self-motivation, resourcefulness, and an eagerness to take responsibility for continuous improvement of processes and results. - Exceptional strategic problem-solving and analytical skills with a proven ability to independently diagnose, scope, and resolve complex technical, product, and business challenges. - A drive to get things done in a collaborative environment and ability to challenge traditional ways of thinking. Requirements - Own VPP performance infrastructure: Build and maintain the systems for capacity tracking, forecast-to-actuals analysis, and asset performance scorecards across our VPP Product Portfolio. - Manage operational delivery: Own reporting systems that monitor operational delivery and support continuous improvement. - Build dashboards and frameworks: Design and maintain dashboards to monitor VPP reliability, client contract performance, and financial outcomes. - Drive strategic decisions: Provide data-driven recommendations for contract bidding strategies and market expansion decisions. - Build growth and enrollment models: Create forecasting frameworks to support strategic planning and business development decisions. - Support business development: Partner with Sales Engineering and Partnerships to provide performance data and operational insights. - Translate technical to business: Work across technical and business teams to translate performance data into clear business insights. - Executive reporting: Build frameworks to monitor performance against company OKRs and create high-precision visuals for executive leadership and board meetings. - Support broader operations: Provide ad hoc support across the company as we strive to hit ambitious growth targets. Benefits - A full-time position, with a competitive salary based on experience. The base salary for this role is: $150k - $180k. - Fully remote work environment with home office set-up allowance. - Real and lived work-life balance - Company perks include no pre-set vacation limits, parental leave benefits, and a corporate value of working sustainably. - Competitive benefits package that includes numerous health and wellness benefits. - 401(k) plan, with employer contributions to the same. - Opportunity to work with amazing people who are passionate about their mission.