• Working with the sales leadership team to define and execute on quarterly/annual sales goals • Consistently meet sales quotas and drive the sales process forward for the business • Driving acquisition of new clients through the full sales life cycle for Kustomer • Successfully deliver our value proposition, product demonstration and core values • Represent Kustomer as an industry thought leader in the market • Maintaining an understanding of the competitive market space to effectively position Kustomer • Attending industry events and growing Kustomer’s presence within the market • Coordinating closely with our customer experience team to ensure seamless onboarding for clients

• Lead day-to-day management of high-value client accounts across advocacy, corporate, or agency sectors • Partner with AEs to drive renewals, upsells, and long-term account expansion • Translate client business goals into scoped research and audience strategies • Present insights and recommendations to senior stakeholders • Scope and manage projects across research, reporting, and audience activation • Ensure timely delivery of client outputs and escalate blockers when needed • Provide feedback and coaching to team members on storytelling, timelines, and client-facing materials • Maintain quality control across decks, insights, and deliverables • Act as a strategic liaison between Account Management, Strategic Research, Product, and Engineering • Coordinate intake and scoping processes with internal stakeholders • Help shape client segmentation, tiering, and service model strategy • Support development of SOPs, planning frameworks, and reporting templates • Manage and coach Account Managers and Research Analysts assigned to your accounts • Provide regular feedback and growth paths aligned with Tunnl’s talent ladder • Guide junior team members through client conversations, insight framing, and audience usage strategy • Contribute to team rituals and peer support culture

Role Description We’re hiring an Account Executive (AE) to join our Growth Team, reporting directly to the VP of Growth. This is a high-impact role focused on moving qualified opportunities through the pipeline—from discovery to close—by leading conversations, coordinating internal resources, and tailoring our solutions to client needs. As AE, you will own opportunities, be responsible for 8+ discovery calls a week, and derive them from: - Inbound qualified leads - Outbound team’s efforts - Your own outreach to your network via LinkedIn - Custom outreach to Cloud100 clients If one week is low on inbound, you’re hitting the digital pavement to fill your calendar with opportunities. You’ll play a key role in guiding mid-sized to larger deals by collaborating with senior stakeholders including the VP of Growth, Founder, and VP of Strategy. This role is ideal for someone who has mastered sales development fundamentals and is ready to step into ownership of the sales cycle with confidence, strategic insight, and a consultative approach. Responsibilities - Lead Discovery & Qualification - Conduct discovery calls with qualified inbound or SDR-generated leads, aligning on goals, pain points, and fit. - Conduct your own outreach to fill any down weeks in order to hit your KPI metrics of 8 calls/week. - Evaluate lead quality against Foundation’s ICP and decide on next-step progression or disqualification. - Lead early-stage consultative conversations to frame value and identify client priorities. - Collaborate on Larger Opportunities - Partner with senior stakeholders to develop win strategies and closing motions for larger opportunities. - Coordinate internal resources for proposals. - Act as the quarterback for the deal, ensuring alignment between client goals and Foundation capabilities. - Pipeline & CRM Management - Maintain clean and accurate HubSpot records across deals, contacts, and stage activity daily. - Report weekly on pipeline movement, qualified disco calls conducted, close rates, and projected revenue. - Proactively flag risks, stuck deals, or upsell opportunities to leadership. Qualifications - 3+ years of experience in sales, business development, or account management in a digital agency environment. - Strong discovery skills and ability to frame value in early conversations. - Excellent written and verbal communication, especially in client-facing materials and calls. - Highly organized with strong follow-through, pipeline hygiene, and task management. - Experience with CRM tools (HubSpot preferred), proposal development, and consultative sales. Requirements - Solution Selling: A strong ability to diagnose customer pain points and align solutions with their needs. - Multi-Threading & Business Case Development: Building relationships with various stakeholders across the organization. - Adaptability and Strategic Thinking: Understanding and responding effectively to customer challenges, such as adoption issues or competitive threats. - Urgency: Being able to make people move quicker than they normally would. - Compelling Communication: Brevity; being able to get your point across in a confident but concise way. - "Get it done" Mentality: Striving to be #1, dislikes losing and demonstrating "scrappiness". - Team Selling: Cross collaboration internally in order to get deals finalized/across the finish line. - Value Selling: Finding out customer pain points in the discovery stage and applying the value of your product to each of those pain points within your pitch. Nice-to-Haves - Background in B2B marketing, SaaS, or digital services. - Familiarity with Foundation’s offerings (SEO & content strategy, an understanding of GEO/AEO, distribution, paid media). Location, Timezone & Work Setup - Work Setup: Fully remote - Primary Target Locations: Canada, LATAM, Europe. Candidates outside these regions may be considered only if experience is exceptional and working hours align. - Timezone: Required overlap with EST timezone Compensation - Base Pay Range: $80k CAD / year. Range reflects the North America region. May vary for candidates in other regions based on cost-of-labor norms. - Expected Total Comp (OTE): $125 CAD / year. - Total compensation includes: Company-wide profit sharing + Commission on expansions/extensions. - How We Set Comp: Final compensation is determined by experience, role level, and location. How to apply: - Fill in Culture Index survey: Culture Index Survey - Apply through the application form

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. What We Need We’re looking for a driven Commercial Account Executive focused on new business acquisition—someone who thrives in a true hunter role and knows how to build pipeline from scratch, land new logos, and consistently exceed quota. This role requires a proactive, high-activity seller who can manage the full sales cycle, generate pipeline through outbound efforts and partners, and effectively engage senior IT stakeholders. This particular role requires candidates to be located in the Mountain or Pacific Time Zone. Ideal candidates bring a proven track record of creating new opportunities and closing net-new business. What You'll Do - Meet or exceed assigned new business sales quotas and pipeline generation targets. - Identify, prospect, and develop new customer opportunities within an assigned territory or market segment. - Execute a territory strategy that prioritizes high-value prospects and drives consistent pipeline development. - Leverage partners to maximize penetration and scale within your target market. - Manage the full sales cycle from prospecting through negotiation and deal closure. - Maintain ownership of newly acquired customers during the first year, ensuring strong adoption and customer satisfaction. - Collaborate with Sales Engineers, Business Development Representatives, and partner organizations to advance opportunities and deliver effective solutions. - Develop compelling commercial and technical proposals aligned with customer business needs. - Maintain accurate pipeline management, forecasting, and activity tracking in Salesforce. - Develop an understanding of customer priorities, including CIO and IT leadership initiatives such as digital transformation. - Coordinate the successful transition of accounts to the Named Accounts team after the first year. What You Bring - Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience) - 4+ years of experience in account management, sales, customer success, or a related client-facing role - Proven track record of meeting or exceeding revenue, retention, or expansion targets - Experience managing a portfolio of customer accounts in a B2B environment - Familiarity with CRM tools such as Salesforce or similar systems - Demonstrated ability to identify and close upsell and cross-sell opportunities - Experience developing and executing account growth strategies or account plans - Strong stakeholder management skills, including experience working with senior decision-makers - Ability to build trust and maintain long-term customer relationships - Willingness to travel within your territory as required. - Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer. - Stationary Tasks: Sitting for extended periods, remaining in a stationary position. What We Offer Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company. For this role, the estimated base salary is $60,000 – $75,000 on a 50/50 base/variable split. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process. The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy. NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.