• Own end-to-end operational processes, Finance and Merchant operations for Binance Pay & Card • Ensure accurate, timely settlement and reconciliation, proactive chargeback management, account management and growth • Monitor and improve card program key metric rates • Support card growth initiatives and marketing • Investigate and resolve any operational issues with stakeholders • Own the end-to-end card chargeback lifecycle: intake, investigation, representment and resolution with users and relevant stakeholders • Track chargeback trends and root-cause insights to maintain acceptable level of the chargeback ratio • Perform daily/weekly/monthly reconciliation and resolve discrepancies • Maintain reconciliation logs, escalate aged exceptions per SLA • Support fund transfers, payments and ensure smooth program operations • Monitor payment success rates and failure categorisation • Assist in month-end close procedures and reporting • Manage onboarding workflows for new Pay and Card merchants • Maintain onboarding trackers and ensure data hygiene to ensure compliance across merchants • Serve as contact point for assigned merchant accounts • Prepare merchant performance reports and QBR materials to achieve targets • Conduct data analysis to support growth • Build and maintain operational reporting templates for card KPIs, settlement metrics, and merchant health • Contribute to SOP creation, process documentation, and playbook maintenance • Participate in UAT and operational readiness testing for new product launches

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. ACTION FOR BIZ RECRUITERS ONLY: Please remove the "Are you open to relocating?" question in the custom application questions section before posting the job on the careers site. This is only a required question for R&D roles. [INSERT ROLE-SPECIFIC JD] Compensation and Benefits: The expected base pay range for this position is [FOR BIZ: $MIN OF GROUP C - $MID OF GROUP A, FOR R&D: $MIN OF GROUP A - $MID OF GROUP A] (@Recruiter, pull from Job Info), based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. - Benefits offered include: - Equity compensation - Medical, Dental, and Vision coverage - HSA / FSA - 401K - Work-from-Home Stipend - Therapy Reimbursement - 16-week parental leave for eligible employees - Carrot Fertility annual reimbursement and membership - 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st - Flexible PTO - Employee Assistance Program (EAP) - Training and professional development [To be included if role is bonus eligible][Other compensation includes: discretionary bonuses and/or commission. Commission payments are monthly.] We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Role DescriptionWe’re looking for an Operations Lead to act as a bridge between the Office of the CEO (OCEO) and Dropbox’s business units, helping operationalize our company-wide business rhythms with rigor, clarity, and consistency. Dropbox is an operationally heavy company; we believe that sweating the details of how work gets done drives better results. This role sits at the center of that philosophy. While there are known operating rhythms and mechanisms to support (e.g., planning, roadmapping, launch, QBRs, Board processes), the exact scope of this role will evolve based on where leverage is most needed. We’re looking for someone who can step into ambiguity, identify friction or gaps, and independently shape high-impact solutions. This is an individual-contributor role requiring comfort working with executive leaders, Chiefs of Staff, embedded operational teams, and EPD partners. The ideal candidate is scrappy, detail-oriented, and systems-minded — someone who can quickly build context, earn trust, and drive clarity in complex environments. Responsibilities - Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms - Act as operational “glue” — identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor - Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates - Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees - Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support - Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way - Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from inception to delivery - Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders - Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment Requirements - 8+ years of experience in operations, program management, business operations, product operations, consulting, or similar roles in complex, cross-functional environments - Demonstrated ability to thrive in ambiguity and independently define scope where it does not yet exist - Proven experience building, improving, or scaling operational systems, processes, or program management frameworks - Strong attention to detail paired with the judgment to know where rigor matters most - Ability to move quickly, make sound judgment calls, and adapt in real time without sacrificing quality - Excellent written and verbal communication skills, with experience synthesizing complex information into clear, executive-ready outputs, as well as creating simple, concise resources accessible to all employees - High degree of ownership and independence; able to navigate ambiguity, influence without authority, and drive work to completion across organizational boundaries - Scrappy and resourceful, with a willingness to roll up your sleeves while also thinking systemically - Collaborative, team-first mindset with a strong desire to help the broader organization succeed - Proven ability to remain calm, thoughtful, and effective in high-pressure or high-visibility situations - High integrity and strong judgment when handling confidential or sensitive information Preferred Qualifications - Experience at a SAAS company, working on roadmapping, launch planning, or in product operations CompensationCanada Pay Range $128,400—$173,700 CAD

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Shared Imaging is looking for a Full Time Regional Operations Manager in South Central Region. The ideal candidate must possess: - Effective organizational and interpersonal skills, ability to communicate and manage at all levels of the organization. - Strong problem solving and critical thinking skills. - Formal process and quality management training such as lean six sigma. - A solid understanding of P&L reports and the drivers behind profitability. - A positive track record of B2B customer engagement and management preferably with healthcare providers. - 3-5 years leadership and management experience with expense management responsibility. - Experience creating and cultivating engaged, self-directed teams. - Above average skill-level with Microsoft Word, Excel and PowerPoint Education, Experience and Travel - Master Degree Preferred. - Bachelor Degree Minimum. - Knowledge of the US healthcare industry, diagnostic imaging trends and technology. - Graduate of an approved radiology technology program and is/was ARRT registered or MRI registered by an approved registry organization Preferred. - Minimum of 2-3 years as an X-Ray, CT or MRI Technologist Preferred. - Radiology Department Manager Preferred. - Work from home, with overnight travel (5-7 nights/month). We value our employees and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work! - Health, dental, and vision insurance - Company paid dental (with applicable health plans) - 401k matching - Employee Assistance Program - Company sponsored and voluntary supplemental life insurance - Voluntary short term / long term disability options - Flex PTO & paid holidays - Company swag - Health club reimbursement - Wellness program with generous incentives - Employee recognition programs - Referral bonus program - Job training, professional development, & continued education We require that all Shared Imaging LLC employees have a completed background check and drug screen on file. Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination. No phone calls please.