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Binance logo
Binance

The World’s Leading Blockchain Ecosystem and Digital Asset Exchange

Operations Associate – Binance Pay, Card

OperationsOperationsFull TimeRemoteMid LevelTeam 1,001-5,000Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Singapore

Posted

64 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree3 yrs expEnglishSQLTableauWeb3

Job Description

Operations Associate – Binance Pay, Card

Binance

• Own end-to-end operational processes, Finance and Merchant operations for Binance Pay & Card • Ensure accurate, timely settlement and reconciliation, proactive chargeback management, account management and growth • Monitor and improve card program key metric rates • Support card growth initiatives and marketing • Investigate and resolve any operational issues with stakeholders • Own the end-to-end card chargeback lifecycle: intake, investigation, representment and resolution with users and relevant stakeholders • Track chargeback trends and root-cause insights to maintain acceptable level of the chargeback ratio • Perform daily/weekly/monthly reconciliation and resolve discrepancies • Maintain reconciliation logs, escalate aged exceptions per SLA • Support fund transfers, payments and ensure smooth program operations • Monitor payment success rates and failure categorisation • Assist in month-end close procedures and reporting • Manage onboarding workflows for new Pay and Card merchants • Maintain onboarding trackers and ensure data hygiene to ensure compliance across merchants • Serve as contact point for assigned merchant accounts • Prepare merchant performance reports and QBR materials to achieve targets • Conduct data analysis to support growth • Build and maintain operational reporting templates for card KPIs, settlement metrics, and merchant health • Contribute to SOP creation, process documentation, and playbook maintenance • Participate in UAT and operational readiness testing for new product launches

Job Requirements

  • Minimum 3 years of experience in a payments, fintech, or banking operations role
  • Hands-on experience with card products (credit, debit, or prepaid) strongly preferred
  • Familiarity with chargeback/dispute resolution processes (Visa/Mastercard rules is a plus)
  • Strong analytical skills with proficiency in Excel/Google Sheets; SQL or BI tool experience is a plus
  • Self-organised with high attention to detail; able to manage multiple workstreams independently
  • Excellent written and verbal communication skills in English
  • High accountability — comfortable owning outcomes, not just tasks
  • Experience working in a crypto, Web3, or digital asset environment (preferred)
  • Exposure to merchant operations or B2B account management in a payments context (preferred)
  • Understanding of FX settlement mechanics, clearing cycles, or card network economics (preferred)
  • Experience with Tableau, Looker, Metabase, or equivalent BI tools (preferred)

Benefits

  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
  • Opportunities for career growth and continuous learning
  • Competitive salary and company benefits

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