• Manage incoming booking inquiries for charter services via phone, email, and other communication channels. • Prepare, issue, and follow up on quotations for charter bookings in a timely and accurate manner. • Coordinate and schedule charter bookings, ensuring all details are confirmed and recorded correctly. • Liaise with customers regarding availability, pricing, booking terms, service inclusions, and general charter information. • Maintain accurate booking schedules, calendars, and internal systems to ensure smooth operational planning. • Communicate with internal teams, drivers, operators, or service personnel to confirm schedules and booking requirements. • Process booking confirmations, amendments, cancellations, and related administration tasks. • Ensure all customer information, booking details, and supporting documentation are accurately recorded and filed. • Monitor booking pipelines and follow up on outstanding quotes, tentative bookings, and customer queries. • Provide day-to-day administrative support across charter operations and related business functions. • Assist in preparing reports, booking summaries, schedules, and other operational administration requirements. • Manage multiple bookings, customer requests, and competing priorities while maintaining accuracy and service quality. • Support the delivery of a high standard of customer service by ensuring clear, professional, and prompt communication. • Identify scheduling conflicts, booking issues, or service gaps early and escalate where required. • Work closely with management and operations staff to ensure charter services are delivered efficiently and in line with client expectations. • Contribute to process improvement across booking, scheduling, and administration workflows.

Provide comprehensive administrative support to project teams by managing documentation, tracking labor hours, and ensuring compliance. Coordinate project deliverables and maintain accurate records to facilitate efficient project execution.

Associate Research & Grant Administrator Default: Location : LocationUS-TX-Dallas Requisition ID 2026-17309 Job Category Science & Research Position Type Full Time The American Heart Association has an excellent opportunity for an Associate Research and Grant Administrator in our National Center office located in Dallas, Texas. (Flexible work arrangements available) The Associate Research and Grant Administrator will serve as the program lead for our foundational award programs. The role utilizes foundational science training and experience in research administration to assist in coordination, compliance, communication, and operational processes needed to ensure efficient program functioning. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. Responsibilities Volunteer Leadership: - Research volunteer background to match expertise to the appropriate program review committee. - Sources, recruits, and develops volunteer peer reviewers (400-600 annually) from the scientific field of expertise to participate in research program proposal application reviews. - Identifies and appoints chair and co-chair for each of 15 – 18 committees per 6-month review cycle. - Build strong relationships with volunteer reviewers and provide timely, professional communication. Pre‑Award & Peer Review Operations: - Acts as a peer review process resource to ensure compliance with the American Heart Association policy on research programs and peer review. - Assign proposals based on expertise and compliance, handling conflicts of interest. - Supervise the AHAPeerReview@heart.org inbox and approve potential reviewers based on American Heart Association Peer Reviewer Qualifications. - Prepares materials, technology, and agenda for committee meetings. Works with committee chairs and co-chairs to consolidate reviews and recommendations. - Facilitate peer review meetings and ensure accurate dissemination of critiques and recommendations. Project Management: - Manages project workflow, assignments, timelines, and final deadlines. - Distributes communication of scheduled activities and tracks attendance and assignments of volunteers. - Coordinate cross‑departmental collaboration and maintain clear communication with internal and some external stakeholders. - Independently plan and manage all logistics for in‑person peer review meetings, including volunteer coordination, travel and lodging arrangements, transportation, facility and technology setup, schedule and agenda development, and on‑site support to ensure a smooth, high‑quality experience that reflects American Heart Association standards. Want to help get your resume to the top? Take a look at the experience we require: Qualifications - Bachelor’s degree or equivalent experience - Proven project management capability, including the ability to prioritize, coordinate, and successfully complete multiple projects in a deadline‑driven environment. - Proficiency with databases and information systems, including the ability to run queries, extract data, and generate reports. - Sophisticated skills in standard office and productivity software, with strong proficiency in document creation, spreadsheets, and collaboration tools. - Proven experience in volunteer coordination and management, with the ability to build relationships and support groups of stakeholders. - Excellent written and verbal communication skills, including the ability to draft, edit, and produce professional reports, summaries, and other formal documentation. Preferred Qualifications - Master’s degree in Public Health, Healthcare, Statistics, Science, or related area of study that requires research-related activities or equivalent experience preferred. - Sophisticated planning, scheduling, and volunteer management skills - Knowledge of various research programs (NIH, NHLBI, American Heart Association) - Experience with grant management systems (ProposalCENTRAL or similar) Compensation & Benefits The American Heart Association invests in its people. Here are the main components of our total rewards package. - Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. - Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position. - Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation. - Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. - Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. #LI-Hybrid

• Identify potential tender and bid opportunities that align with the company’s capabilities. • Raise and manage tenders in internal systems such as Zoho CRM. • Manage incoming tender correspondence, including addenda, site meeting notes, registration documents, and other tender-related administration. • Accurately distribute tender materials to all stakeholders, including management, subcontractors, and clients. • Assist in developing project-specific methodologies, project programs, and Safety Management Plans when required. • Contribute to all bid/tender writing, liaising with technical staff to collect accurate and complete content. • Review RFT documentation and provide a clear summary of requirements to management. • Maintain up-to-date qualitative documentation for EOIs and tenders, including certificates, compliance letters, licenses, project profiles, personnel profiles, and past project experience. • Act as the primary point of contact for coordinating multiple stakeholders and their commercial input to tender submissions. • Coordinate first-class presentation material, ensuring brand standards are maintained while meeting client requirements. • Assist with the creative design and production of tender documentation where required. • Demonstrate strong safety awareness and understanding of building and maintenance processes. • Communicate effectively both orally and in writing with internal and external stakeholders.