Job Summary This senior leadership position is responsible for providing strong executive presence and strategic direction for Product Support across the Middle East region. The role ensures an outstanding level of customer service while acting as a visible, credible, and proactive member of the regional management team. The Regional Support Manager is accountable for elevating service maturity, delivering modern support practices, strengthening regional leadership cohesion, and driving measurable performance improvement aligned with both global strategy and regional business priorities. This role leads the Support and Services teams and represents Product Support at senior customer and executive forums across the region. Responsibilities - Provide visible, credible leadership to customers, partners, and internal stakeholders, representing Product Support at executive governance forums and acting as the senior escalation point for complex or high-impact matters. - Act as an integral member of the Middle East regional management team, contributing to regional strategy, commercial discussions, resource planning, and operational decision-making beyond functional boundaries. - Lead, develop, and performance-manage the regional Support function, establishing clear accountability, measurable objectives, and a high-performance culture focused on outcomes rather than activity. - Own the end-to-end regional service delivery model across Incidents, Service Requests, Enhancement Requests, and upgrades, ensuring structured prioritisation, demand management, and alignment to contractual commitments and business value. - Drive disciplined service governance, including KPI definition, SLA performance, backlog management, trend analysis, and executive-level reporting with clear corrective and preventative action plans. - Champion a consultative approach to customer engagement, ensuring the team understands the underlying business requirement and defines appropriate, sustainable solutions rather than defaulting to unconditional agreement or tactical fixes. - Partner with Product, Development, and Services teams to address recurring issues, influence product direction, coordinate upgrade strategies, and ensure regional requirements are effectively represented in global roadmaps. - Oversee major incident management, change governance, and release readiness, ensuring structured communication, risk management, and minimal disruption to customer operations. - Lead the continuous improvement and modernisation of regional support practices, incorporating best-practice service management frameworks, automation, tooling enhancements, and data-driven decision-making. - Ensure robust communication and escalation processes across regional and global stakeholders, fostering transparency, alignment, and strong cross-functional collaboration. - Develop future regional support leaders and embed a culture of ownership, innovation, and constructive challenge within the team. Experience and Qualifications - Minimum 10–12 years’ experience in Information Technology Support, with at least 5 years in a senior leadership role. - Demonstrated executive presence and experience engaging with C-level stakeholders and senior healthcare leaders. - Proven ability to operate as part of a senior regional management team and influence cross-functional outcomes. - Experience supporting multiple enterprise applications, preferably in Healthcare. - Strong track record of driving cultural change, service transformation, and measurable performance improvement. - Experience managing support from both service delivery and development perspectives. - Deep understanding of service management frameworks (e.g., ITIL) and modern support methodologies, including automation and data-driven performance management. Education and Training - Bachelor’s degree in Healthcare, Computer Science or a related field - ITIL certification (preferred) - Relevant leadership or management training (preferred) About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

We’re looking to hire a Strategic Deployment Manager to join us in our mission to improve human health and quality of life through the development, distribution, and application of advanced computational methods! As a member of our Enterprise Informatics team, you’ll play a vital role in all stages of the Schrödinger Platform deployment for customers, from initial project scoping through to long term successful adoption. By serving as the bi-directional voice for these customers, you’ll also help drive future product development strategy. Click here for more information about how the Schrödinger Platform is helping shape the future of collaborative therapeutic design. We're seeking to fill this position in one of our offices in Germany (Mannheim, Munich) or remotely in the UK. Who will love this job: - A pharmaceutical or chemical enterprise software technology expert who’s knowledgeable about industry best practices and enjoys interacting with medicinal chemists, computational chemists, biologists, and project leadership - A scientist who understands project management in a corporate research setting (direct experience with pharmaceutical drug discovery is a huge plus!) - An effective communicator with excellent organizational skills - A customer-service oriented deployment manager who’s passionate about helping drive user success What you’ll do: - Manage LiveDesign implementation projects from early-stage discussions through deployment, training, and growth - Ensure long-term customer success through use of the Schrödinger Platform - Collaborate internally with Account Managers, Applications Scientists, Solutions Architects, and the Education team to ensure success of the account by enabling substantial growth and usage - Help drive the product roadmap and development by working closely with product management and engineering, representing real-world customer needs What you should have: - B.Sc. in a life science (M.Sc. or Ph.D. preferred) - At least three years of experience in a life sciences field related to drug discovery - Experience with computational chemistry or cheminformatics in a research setting What we offer: - A highly motivated international workplace with growth potential - Internal mentorship and training - Competitive salary and flexible working environment - Annual company shutdown in addition to regular vacation days As a Schrödinger employee, you'll also enjoy our employee volunteer program, our donation match program, access to the corporate benefits platform, a dedicated counseling service, and our company travel insurance. As an employee in one of our offices in Germany (Mannheim or Munich), you'll enjoy local transport reimbursement, a BahnCard 50, bike leasing, and the EGYM Wellpass (corporate fitness program). Our offices are centrally-located, stocked with snacks and beverages, powered by green energy, and host to many team-building events. As an equal opportunity employer, Schrödinger hires outstanding individuals into every position in the company. People who work with us have a high degree of engagement, a commitment to working effectively in teams, and a passion for the company's mission. We place the highest value on creating a safe environment where our employees can grow and contribute, and refuse to discriminate on the basis of race, color, religious belief, sex, age, disability, national origin, alienage or citizenship status, marital status, partnership status, caregiver status, sexual and reproductive health decisions, gender identity or expression, or sexual orientation. To us, "diversity" isn't just a buzzword, but an important element of our core principles and key business practices. We believe that diverse companies innovate better and think more creatively than homogenous ones because they take into account a wide range of viewpoints. For us, greater diversity doesn't mean better headlines or public images - it means increased adaptability and profitability.

• Du setzt gesetzliche Vorgaben für den österreichischen Markt – insbesondere die VRV 2015 – korrekt in unseren Lösungen um • Du verwandelst komplexe Verwaltungsprozesse in klare, effiziente Software-Workflows und reduzierst manuelle Routinen durch smarte Automatisierung • Du setzt fachliche Prioritäten für unsere kommunalen Anwendungen und sorgst dafür, dass sie modern, normkonform und langfristig erfolgreich bleiben • Du begleitest neue Funktionen von der Idee bis zur Abnahme und testest sie konsequent aus Sicht der Anwender im Gemeindealltag

Nationaler Service Manager (w/m/d) – Deutschland Standort: Deutschland Positionsübersicht: Verantwortlich für die Überwachung und Steuerung der gesamten Serviceaktivitäten auf nationaler Ebene, um eine hochwertige Serviceerbringung, eine effiziente Ressourcenzuweisung sowie die kontinuierliche Verbesserung von Serviceprozessen und -leistungen im ganzen Land sicherzustellen. Aufgabenbereich: - Servicebereitstellung: Verantwortung für den Kundenservice in den Niederlassungen, Entwicklung lokaler Servicestrategien, Bearbeitung von Kundenbeschwerden und Feedback, Aufbau von Prozessen für das Liefer- und Eskalationsmanagement. - Kundenmanagement: Mitwirkung an Service-Richtlinien, Steigerung der Kundenzufriedenheit, Ausbau der Beziehungen zu klinischen Kunden sowie zu Biomedizin-Ingenieuren. - Geschäftsmanagement: Sicherstellung der Zielerreichung im Serviceumsatz der Niederlassungen, Optimierung der Umsatzstruktur, Kontrolle von Kosten und Einhaltung von Compliance-Vorgaben. - Channel-Aufbau: Planung und Entwicklung von Servicekanälen sowie entsprechender Managementstrategien, Förderung des Kanalwachstums, Ausbau der Fähigkeiten von Service-Teams in den Kanälen, Aufbau von Referenzkanälen, Plattformpartnern sowie diversifizierten und Drittanbieter-Servicekanälen. - Teammanagement: Aufbau und Entwicklung von Serviceteams, Steigerung der Effizienz, Förderung der Leistungsfähigkeit sowie der fachlichen und technischen Kompetenzen der Mitarbeiter, Steuerung der Serviceprozesse innerhalb der Niederlassung. - Sales- & Marketing-Synergien: Unterstützung des Vertriebsteams zur Erreichung der Umsatzziele, Entwicklung von Synergie-Mechanismen sowie Unterstützung bei wichtigen Marketingprojekten und deren Umsetzung. Qualifikationen und Erfahrung: - In der Regel mindestens 7 Jahre Erfahrung im Servicemanagement, davon mindestens 3 Jahre in einer nationalen oder leitenden Position. - Ausgeprägte Führungsqualitäten und strategische Planungskompetenz. - Reisebereitschaft von ca. 30–50 % wöchentlich, einschließlich 2–4 Übernachtungen pro Woche. - Flexibilität hinsichtlich der Arbeitszeiten, einschließlich gelegentlicher Wochenendarbeit. - Bereitschaft zu internationalen Dienstreisen nach Bedarf. - Fähigkeit, über längere Zeiträume in Krankenhausumgebungen zu arbeiten, einschließlich klinischer Bereiche und medizinischer Geräte. - Flexibilität zur Arbeit über verschiedene Zeitzonen hinweg. - Arbeitserlaubnis für Deutschland ohne Bedarf an Unternehmenssponsoring. - Sehr gute Deutschkenntnisse in Wort und Schrift sowie gute Englischkenntnisse. Da Englisch unsere Geschäftssprache ist, stellen Sie bitte sicher, dass Ihre Bewerbung und Ihr Lebenslauf auf Englisch verfasst sind. Folgen Sie uns auf LinkedIn Folgen Sie uns auf Twitter @MindrayGlobal Besuchen Sie unsere YouTube-Seite National Service Manager (f/m/d)- Germany Location: Germany Position Overview: To oversee and manage the overall service operations on a national level, ensuring high - quality service delivery, efficient resource allocation, and continuous improvement of service processes and performance across the country. Role Functions: - Service Delivery: Responsible for branch customer service, formulate local service strategy. deal with customer complaints and feedback information, establish delivery process management and escalation process. - Customer Management: Participate in service policies, improve customer satisfaction, improve rapport with clinical customers, and improve rapport with biomedical engineer. - Business Management: Ensure the completion of the branch's service revenue tasks, improve the structure of service revenue, manage the use of expenses and compliance. - Channel Building: Channel service planning and channel management strategy formulation, Promote the development of channels, improve the capacity of channel service teams, build benchmark channels, platform merchants, diversified service channels, and third-party service revenue channels. - Team Management: Responsible for service team building, improve team efficiency, help employees to improve their performance, technical and professional skill, and manage the process of services in the branch. - Sales & MKT Synergy: Drive the service team to help achieve sales revenue, formulate synergy mechanisms, and provide support for major marketing projects and execution. Qualifications and Experience: - Typically requires 7+ years of experience in service management, with at least 3 years in a national or senior role. - Strong leadership and strategic planning skills are essential. - Must be able to travel 30% to 50% weekly with 2-4 overnights expected per week. - Ability to work flexible hours including occasional weekend. - Ability to travel internationally as per requirement. - Work in hospital environments for extended periods, including exposure to clinical areas and medical equipment. - Must be able to work flexible hours to accommodate different time zones and customer - Ability to work in Germany without the requirement of company sponsorship - Very good German language skills (written and spoken) as well as good English language skills As English is our business language - please ensure your application and CV are in English. Follow us on LinkedIn Tweet us on Twitter @MindrayGlobal Check out our YouTube Page #LI-REMOTE