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SambaSafety is a leading provider of cloud-based mobility risk management software solutions.
Customer Implementation, Project Manager
Location
United States
Posted
50 days ago
Salary
$90K - $105K / year
Seniority
Senior
Job Description
Customer Implementation, Project Manager
SambaSafety
Who we are: Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community. We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor. What You’ll Do: As a Project Manager on the Customer Implementation Services Team, you will own complex, customer-facing SaaS implementations end-to-end — driving clarity, structure, and momentum across multiple stakeholders (from C‑Suite to day-to-day operators). As an implementation Project Manager, you will build and maintain disciplined plans, keep details tight, communicate proactively, and consistently drive outcomes, all while delighting our customers. We’re specifically looking for someone with hands-on SaaS implementation experience who understands how scalable, repeatable delivery models are built and improved over time. Commercial insurance or fleet experience is strongly preferred. How You’ll Make an Impact: This role goes beyond delivering individual implementations. You will strengthen how Customer Implementation Services operates at scale by proactively identifying gaps and inefficiencies across processes, tooling, documentation, and cross-team handoffs — and independently researching, proposing, and driving improvements. Success here means you don’t wait to be told what could be better — you see it, validate it, and bring forward thoughtful, actionable recommendations which benefit our customers and internal teams. Key Responsibilities: - Customer Advocacy - Develop a comprehensive understanding of the customer’s needs and priorities to achieve success - Consult, obtain, and document customer goals, business requirements, timelines, and key deliverables - Help guide the customer toward best practice approaches recommended by the SambaSafety team - Stakeholder & Change Management - Support and manage multiple, simultaneously large customer implementations, each containing numerous different internal and external stakeholders - Anticipate risks and bottlenecks, explore contingencies, and provide escalation management internally and externally with our customers - Lead structured and regular communication with stakeholders, anticipating their questions, providing customer feedback, and ensuring customers’ needs are addressed - Project Governance & Delivery Enablement - Define, estimate, and schedule project milestones, tasks, priorities, and interdependencies - Recommend and implement plans that are structured and disciplined, yet smartly flexible to absorb change - Establish and maintain implementation metrics and project documentation, including plans, schedules, status reports, and meeting minutes - Process Improvement & Operational Excellence - Embraces continuous learning and knowledge-sharing in a fast-paced, ever-evolving environment - Independently research best practices, validate ideas with data and stakeholders, and propose thoughtful solutions - Proactively identify and partner with leadership to prioritize and operationalize improvements that drive consistency, scalability, and customer outcomes Core Competencies: - Customer-Centric Mindset: Passionate about achieving customer objectives with a focus on quality and long-term value - Influence Without Authority: Skilled at guiding and aligning stakeholders without formal authority - Proactive and Action-Oriented: A self‑starter who independently identifies problems, investigates root causes, and proposes solutions — not just someone who executes once direction is provided - Consultative and Curious: Deeply inquisitive with a consultative approach to problem-solving and stakeholder engagement - Strategic and Detail-Oriented: Sharp business judgment with the ability to zoom in on details while keeping the big picture in focus - Autonomous and Adaptable: Comfortable working independently in dynamic environments with shifting priorities and new technologies - Collaborative Resource Coordination: Able to effectively coordinate resources across multiple levels of the organization - Creative Problem Solver: Strong troubleshooting skills and a knack for finding innovative solutions - Exceptional Communicator: Excellent written and verbal communication skills tailored to diverse audiences - Multitasking and Prioritization: Capable of managing multiple tasks and priorities with composure and efficiency - Highly Organized and Detail‑Driven: Thrives on structure, documentation, and precision; notices gaps others miss and closes them - Intellectual Ownership: Treats problems as “theirs to solve,” not tasks to be assigned - Positive Team Presence: Fun, outgoing, and brings a great sense of humor to team dynamics What You’ll Need: - 5+ years of experience in project management and customer experience within a SaaS or technology-driven company - 3-4 years of commercial insurance or fleet experience and/or working hands-on with customers in a fast-paced, high-growth environment - Certifications in PMP, SCRUM, or Agile methodologies are preferred - Self-directed with a high level of initiative and a "can-do" attitude, while remaining committed to feedback and a strong desire to learn Work Environment & Flexibility: This role has the flexibility to work remotely or in a hybrid environment, depending on business needs and candidate location. The Project Manager will spend most of their time working on a computer, engaging onscreen in virtual meetings, and collaborating with cross-functional teams and customers via digital communication tools. - Standard business hours apply, with occasional flexibility required to accommodate customer time zones or project deadlines - Minimal travel may be required (up to 10%) for customer meetings, team offsites, or industry events - The role involves extended periods of screen time, sitting, and the use of standard office equipment Benefits and Perks: - Flexible and generous Paid Time Off and Paid Volunteer Days - 401k Employer Match - Generous Healthcare Benefits - Up to 12 weeks paid time off for maternity leave based on tenure - Wellness &Tuition Reimbursement - Flexible Work Arrangements - Lots of SambaSafety swag & SambaSafety Events Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion. SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics. Come join us to find out for yourself what all the excitement is about!
Benefits
- 401(K), 401(K) matching, Childcare benefits, Company-sponsored outings, Company sponsored family events, Continuing education stipend, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Diversity manifesto, Documented equal pay policy, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mean gender pay gap below 10%, Mentorship program, Paid volunteer time, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Employee-led culture committees, President's club, Employee awards, Bereavement leave benefits
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