TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. This is a blended role where no two days will be the same. A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges. - Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations; - Provides immediate management consultation to key employees within customer organisations; - Provides immediate information and support to the caller requesting a trauma or other workplace intervention. - Respond to warm transfers of clients who request to speak to a Counsellor upon their initial call for services. - Identify the present problem and determine appropriate service response level as per case response level standards. - Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral or book an appointment with a Counsellor. - Clients will be individual employees as well as managers seeking support. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Conduct thorough licensing inspections and complaint investigations for Adult Family Homes, document findings, evaluate care compliance, and communicate deficiencies effectively to ensure quality services for vulnerable adults.

• Advise customers and sell Rainbow cleaning systems

Job Description: COUNSELOR Springfield, Missouri Hey there! Are you passionate about helping people overcome substance use disorders? Do you want to work for a company that truly cares about its employees and clients? We're looking for a Certified Substance Use Disorder Counselor to join our team in Springfield, Missouri. As a member of our crew, you'll have the opportunity to work with a diverse group of clients, providing them with the tools and resources they need to recover and live fulfilling lives. Here's what you'll get to do: - Complete intakes, screenings, and assessments to help us create personalized treatment plans for our clients - Develop and implement treatment plans that address each client's unique needs and goals - Work with clients to teach them coping mechanisms, stress management techniques, and other strategies to help them succeed in their recovery - Communicate effectively with clients, families, and other stakeholders to ensure everyone is on the same page - Keep detailed records of client progress and updates - Participate in regular training and professional development opportunities to stay up to date on best practices and industry trends - Represent our company in the community and build positive relationships with referral sources, clients, and other professionals - Handle crisis situations with grace and professionalism - Facilitate group and individual counseling sessions focused on promoting recovery, healthy decision-making, and improved problem-solving skills - Collaborate with other team members to ensure a holistic approach to client care Experience and Education Qualifications: - Missouri: Hold the credentials of a Qualified Addiction Professional as defined by the Missouri Credentialing Board, Inc. (MCB) - - Certified Alcohol Drug Counselor (CADC), Certified Reciprocal Alcohol Drug Counselor (CRADC), Certified Reciprocal Advanced Alcohol Drug Counselor (CRAADC), or Registered Alcohol Drug Counselor (RADC), Certified Criminal Justice Addictions Professional (CCJP); or - Credential of Co-Occurring - Kansas: Hold the credentials as defined by the Kansas Behavioral Science Regulatory Board, (BSRB) - Licensed Addictions Counselor (LAC) or Licensed Clinical Addictions Counselor (LCAC) OR - Appropriate State Board *Applicant must be willing to become licensed in additional states, other than the state currently licensed in. Applicant must be willing and comfortable with providing telehealth services to the individuals we serve. PLUS: - A strong understanding of addiction treatment methods, principles, and techniques - Excellent communication and interpersonal skills - The ability to establish rapport with clients and work effectively with a diverse population - Familiarity with state and federal regulations regarding substance use disorder treatment - A valid driver's license and reliable transportation (if applicable) In return for your hard work and dedication, we offer a range of benefits, including: - Competitive salary and benefits package - Opportunities for professional growth and advancement - Paid training and professional development - Flexible scheduling options - Access to cutting-edge technology and resources - A supportive and inclusive work environment So why wait? Apply now to join our dynamic team and start making a real difference in the lives of those struggling with substance use disorders. We can't wait to hear from you! Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Preferred Family Health Care is a Smoke and Tobacco Free Workplace.