• Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology. • Complete practice assessments and workflow analysis guided by industry best practices. • Instruct clinical and non-clinical staff on the proper use of software applications. • Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness. • Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress. • Investigate and resolve client issues during implementation and go-live. • Identify opportunities for workflow improvement and optimization post-go-live. • Partner with internal teams to ensure successful implementation and alignment with client needs. • Communicate effectively with clients and team members to ensure alignment and satisfaction. • Travel to and from customer locations, requiring 75%+ long-distance or air travel.

Role Description We are seeking an Engineering Manager to lead our growing Operations and Implementation team. This role is responsible for managing a team to meet business expectations surrounding the system implementation of new clients, product changes, and additions for existing clients. This individual must be creative, client-focused, a team player, organized, and able to thrive in a dynamic environment. This role champions a proactive, anticipate-and-prevent approach — both personally and across the team — fostering a culture where critical issues are identified and addressed with urgency before they escalate. The position is responsible for directing and managing workflows that drive continuous quality improvement. Working cross-functionally, this leader will promote meaningful change to deliver exceptional service to internal and external customers. At First Dollar, we believe in empowering engineers to build a smarter health benefits platform - one where human expertise is amplified, not replaced, by AI tools. We seek engineers who have demonstrated experience using AI responsibly to accelerate their development workflow, improve code quality, and solve complex problems more efficiently. Our engineering team is built on the principles of humans over code. We are a tight-knit group of lifelong learners in a constant quest to be a team that is greater than the sum of its parts. Come join us! Duties & Responsibilities - Lead a team of software engineers to develop and support application code in accordance with established standards. - Set short to medium term technical direction, creating plans to help achieve goals. - Respond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing funds transfers and settlements, and overseeing money movement and remediation efforts. - Conduct initial investigation and debugging of reported problems, escalating when necessary. - Leverage and contribute to internal documentation and runbooks to resolve technical issues independently. - Identify and route unresolved issues to the appropriate engineering or product teams for further action. - Monitor operational dashboards, error logs, and alerting systems to ensure system health and performance and address ongoing technical issues. - Conduct root cause analysis on reported problems and document findings. - Act as a liaison between staff and cross-functional teams, including management, business partners, plan sponsors, etc., communicating quality results, trends, ideas, and solutions. - Leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards. - Work in an Agile framework to identify and automate solutions that result in enhanced developer experience and increased developer productivity. - Stay abreast of emerging technologies, industry trends, and best practices in solution architecture and technology innovation. - Other duties as assigned. Supervisory Responsibilities - Provide direction, guidance, and support to a team of employees. Set clear expectations, delegate tasks, and ensure effective communication within the team. - Evaluate employee performance, provide feedback, and conduct performance reviews. - Identify areas for development and create plans to enhance team members' skills. - Remove barriers for the team, ensuring team members have all the tools, resources, and context to execute. - Active coaching of the team and developing individual development plans for all team members. - Overcome challenges and conflicts that arise within the team or projects. - Make decisions that balance various factors and contribute to the overall success of the organization. - Cultivate relationships with clients, partners, and other departments to facilitate collaboration and achieve common goals. - Recruit, interview, hire, and train new team members. Qualifications - 7-10 years of experience in software or solution architecture roles, with a focus on designing and implementing complex, enterprise-level solutions using cloud platforms. - Strong knowledge of software architecture principles, design patterns, and architectural frameworks. - Strong understanding of Continuous Delivery patterns, Cloud foundational patterns, Observability patterns, Developer experience patterns. - Strong analytical and problem-solving skills. - Ability to leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards. - Bachelor’s degree in computer science or equivalent experience. Technical Proficiency and Skills Required Skills: - Working knowledge of Node.js, TypeScript, and React. - Git Version Control System. - Database (e.g. Postgres SQL). - Cloud Platform (e.g. GCP). - Experience with writing and maintaining technical documentation. - Experience in a customer support or technical troubleshooting role. Preferred Skills: - Familiarity with observability tools (Data Dog or similar). - Understanding of GraphQL. - Experience with writing and maintaining technical documentation. - Experience with banking/payment APIs such as Plaid (or similar). - Experience with Google BigQuery or similar data warehousing tool. - Strong sense of ownership and follow-through. - Prior experience in a customer support or technical troubleshooting role. Other Requirements - Infrequent travel (10%). - Ability to occasionally work overtime or after hours. - Prolonged periods of sitting at a desk and working on a computer.

• Partner with German Implementation Team and Support Team of Local Payroll Engine to ensure existing payrolls are migrated and new payrolls are implemented onto the local payroll engine and the company’s platform • Assist in the validation of payroll requirements to ensure that sufficient information is provided by the client to enable successful set-up and configuration • Meet with customers remotely to discuss requirements and implementation questions during the implementation cycle • Ensure successful knowledge transfers are completed between Project Delivery and Payroll Operations • Establish, update and maintain payroll records and analyse payroll related information to ensure accurate payroll in line with legislation of Germany • Research discrepancies of payroll information and / or documentation to ensure accuracy and adherence to procedures prior to processing • Reconcile pre-processing reports to ensure accuracy of information prior to processing payroll • Complete controls and cross-checking on payroll results • Maintain payroll information, files and records to provide up to date reference and audit trail for compliance • Deliver payroll accurately and provide timely payment of employee salaries on time in line with client service level agreements and expectations.

• Advise and guide large customers to ensure they adopt Samsara products successfully • Manage deployment of IoT solutions for fleet and industrial assets • Build relationships and assist customers in learning the system • Track implementation progress and product adoption • Run training sessions and demonstrate technology to various users