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Oceans hires incredible operational talent, matching them with world-class startups around the globe.
Principal Account Manager
Location
United States
Posted
78 days ago
Salary
$100K - $130K / year
Seniority
Lead
Job Description
Principal Account Manager
Oceans
• Manage and expand relationships within a dedicated portfolio consisting primarily of startups, SMBs, and mid-market accounts. • Develop a thorough understanding of client staffing challenges, proactively aligning Oceans' comprehensive outsourcing services to client needs. • Identify, prospect, and secure growth opportunities through targeted outreach, relationship building, and consultative engagement. • Lead customer implementation, onboarding, and ongoing feedback initiatives to drive long-term client retention. • Facilitate strategic discussions and conduct Quarterly or Bi-Annual Business Reviews (QBRs/BBRs) tailored to account segmentation tiers. • Collaborate closely with Sales and Talent Operations teams to deliver seamless, high-quality client experiences. • Contribute actively to refining Oceans' Account Management strategy, retention programs, and sales processes. • Lead candidate evaluations and matching processes for incremental client roles within your managed accounts.
Job Requirements
- 5-7+ years of experience in Account Management, Customer Success, or consultative sales roles.
- Proven track record driving account expansion and retention.
- Strong experience supporting SMBs, mid-market organizations, and startup/founder-led companies.
- Exceptional organizational, analytical, and communication skills (both written and verbal).
- Proficiency with CRM systems, ideally HubSpot or Salesforce.
- Background in staffing, global talent outsourcing, or offshore workforce solutions (preferred).
- Experience working directly with startups or founder-led organizations (preferred).
- Familiarity with structured sales methodologies or frameworks such as SPICED, BANCT, or similar (preferred).
Benefits
- Fully remote position.
- Comprehensive benefits package and clear transparency regarding compensation philosophy and market alignment provided during the offer process.
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