• Develop and maintain full stack applications using React, Python, Django, and MySQL. • Design and implement new features and enhancements. • Diagnose, troubleshoot, and resolve software issues and bugs. • Conduct root cause analyses to prevent recurring issues. • Participate in on-call rotations for technical support.

Provide first-line support to clients, assist in pre-sales efforts, apply best practices for client implementations, and lead troubleshooting efforts while collaborating with internal teams to enhance product offerings.

• Configure and update customer logic across documents, forms, and rating rules • Use and extend templates for policy documents (via .docx and templating syntax) • Implement and test scripted business logic (e.g., Lua rating functions) • Make customer-facing form changes using Typescript config • Help triage and fix live customer issues or change requests • Build or adapt data import scripts to load customer data into our reporting systems • Learn fast, take initiative, and grow into owning full onboarding projects over time

Provide troubleshooting support for proprietary applications, research customer issues to enhance product knowledge, resolve application inquiries, and escalate problems when necessary to ensure high-quality service and customer satisfaction.