Provide first-line support to clients, assist in pre-sales efforts, apply best practices for client implementations, and lead troubleshooting efforts while collaborating with internal teams to enhance product offerings.

• Configure and update customer logic across documents, forms, and rating rules • Use and extend templates for policy documents (via .docx and templating syntax) • Implement and test scripted business logic (e.g., Lua rating functions) • Make customer-facing form changes using Typescript config • Help triage and fix live customer issues or change requests • Build or adapt data import scripts to load customer data into our reporting systems • Learn fast, take initiative, and grow into owning full onboarding projects over time

Provide troubleshooting support for proprietary applications, research customer issues to enhance product knowledge, resolve application inquiries, and escalate problems when necessary to ensure high-quality service and customer satisfaction.

• Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail stores • Assist with VoIP system configuration and DECT network setup across the Wildix / x-hoppers stack • Collaborate with project delivery and engineering teams on technical validation and remote diagnostics • Perform structured network checks, assess PoE and internet readiness, and help onboard new locations • Provide technical support to customers and internal teams via ticketing, email, and real-time communication platforms • Liaise with third-party installation partners and help ensure quality standards are met • Document recurring issues and contribute to internal support and training materials • Support remote access configuration and ensure systems are online and monitorable • Travel occasionally for site visits during pilot rollouts and escalated support cases