• Implement and enforce the Security Director’s orders, guidance, and operational intent • Supervise the Deputy Operations Chief, Mission Communicators, Cultural Support Officers, and Interpreters • Plan, manage, and oversee shift schedules, personnel rotations, movement plans, and operational reporting • Ensure continuous readiness and accountability of personnel, equipment, and organizational resources • Coordinate operational rehearsals, contingency planning, and casualty evacuation (CASEVAC) procedures • Oversee and assist with day-to-day execution of security operations • Monitor, assess, and report operational readiness and emerging issues

• Lead the Payments Department, overseeing all aspects of payments operations. • Establish and nurture strategic partnerships with payment providers. • Collaborate with cross-functional teams to integrate payment solutions, enhancing capabilities and customer service. • Continuously optimize the quality and cost of payment service providers. • Stay at the forefront of payment industry trends and technologies, implementing relevant advancements. • Foster strong relationships between your department and other company departments, streamlining collaboration processes. • Work closely with the CEO and company owners to formulate growth strategies, explore new markets, boost sales, and shape strategic initiatives. • Analyze data and monitor performance to drive improvements.

• Manage and lead the internal recruitment and operations team • Set performance expectations and accountability structures • Improve hiring, onboarding, and internal processes • Build clarity across roles, KPIs, and execution priorities • Run sales calls with startup founders and business owners • Improve sales scripts, positioning, and closing processes • Oversee pipeline management and conversion tracking • Ensure revenue targets are met consistently • Identify bottlenecks across sourcing, vetting, and client delivery • Implement structured systems for quality control and turnaround time • Drive operational efficiency across distributed teams • Monitor metrics across recruitment performance and client satisfaction • Translate high-level vision into operational execution • Evaluate pricing, positioning, and service structure • Identify expansion opportunities in new markets or service lines • Act as the primary internal decision-maker across daily operations

• Oversee the organization’s ongoing operations and procedures by leading, managing, and holding the leadership team accountable. • Set clear expectations, hold direct reports accountable, and foster high performance. • Promote a healthy, open culture and team unity across the organization. • Provide mentoring and professional development to employees, including management. • Drive execution of business plans and ensure alignment across teams. • Serve as a strategic partner to the CEO and simplify organizational focus. • Build and maintain performance dashboards with key metrics. • Monitor departmental metrics, forecast issues, and trigger problem-solving. • Identify and solve root causes of operational issues. • Document critical processes and ensure adherence company-wide. • Lead weekly leadership meetings, quarterly planning sessions, and annual strategy meetings. • Oversee day-to-day delivery, capacity planning, and resource allocation. • Own P&L outcomes and partner with Finance on budgets and forecasts. • Align operational capacity with pipeline and growth strategy.