• Manage and lead the internal recruitment and operations team • Set performance expectations and accountability structures • Improve hiring, onboarding, and internal processes • Build clarity across roles, KPIs, and execution priorities • Run sales calls with startup founders and business owners • Improve sales scripts, positioning, and closing processes • Oversee pipeline management and conversion tracking • Ensure revenue targets are met consistently • Identify bottlenecks across sourcing, vetting, and client delivery • Implement structured systems for quality control and turnaround time • Drive operational efficiency across distributed teams • Monitor metrics across recruitment performance and client satisfaction • Translate high-level vision into operational execution • Evaluate pricing, positioning, and service structure • Identify expansion opportunities in new markets or service lines • Act as the primary internal decision-maker across daily operations

• Oversee the organization’s ongoing operations and procedures by leading, managing, and holding the leadership team accountable. • Set clear expectations, hold direct reports accountable, and foster high performance. • Promote a healthy, open culture and team unity across the organization. • Provide mentoring and professional development to employees, including management. • Drive execution of business plans and ensure alignment across teams. • Serve as a strategic partner to the CEO and simplify organizational focus. • Build and maintain performance dashboards with key metrics. • Monitor departmental metrics, forecast issues, and trigger problem-solving. • Identify and solve root causes of operational issues. • Document critical processes and ensure adherence company-wide. • Lead weekly leadership meetings, quarterly planning sessions, and annual strategy meetings. • Oversee day-to-day delivery, capacity planning, and resource allocation. • Own P&L outcomes and partner with Finance on budgets and forecasts. • Align operational capacity with pipeline and growth strategy.

• Build highly efficient, tech-enabled systems and processes for scaling operations • Oversee operational execution of concurrent residential camps across multiple geographies • Establish and maintain comprehensive risk management and compliance frameworks • Execute the organization's financial model in partnership with CEO • Recruit, lead, and develop a high-performing remote team

• Collaborate with the CEO and executive team to define and implement company strategy, annual/daily/monthly KPIs, and long-term goals. • Translate strategy into actionable plans across business, clinical, and operational functions. • Lead and continuously evolve SimpliFed’s operational strategy, infrastructure, and systems for scale. • Drive cross-functional alignment around KPIs and ensure performance is monitored and all members are held accountable and responsible for KPIs. • Partner with finance to develop and manage operational budgets, ensuring efficient resource allocation and cost controls. • Collaborate with the CTO to ensure operational processes are supported by scalable technology and data systems, driving automation and actionable insights. • Directly oversee all departments excluding, Commercial (CCO) and Technology (CTO). • Support a distributed, virtual team environment by maintaining operational clarity, ownership, and accountability. • Lead company-wide operating rhythm including weekly team “backstage” meetings, all-hands, and planning cycles. • Oversee hiring operations, onboarding, performance reviews, and workforce planning in collaboration with team leads. • Ensure execution of a consistent and scalable patient experience and clinical service delivery model. • Maintain and evolve clinical protocols, SOPs, and backstage systems supporting service operations. • Champion operational excellence that enhances both patient outcomes, employee satisfaction, and provider satisfaction as we grow and scale. • Maintain organizational compliance with all regulatory, contractual, and legal requirements—including Medicaid and commercial payer requirements. • Ensure all contracts, employee agreements, policies, and operational documents are up to date and securely managed. • Manage operational risk, audit readiness, and security best practices with a high standard for data integrity and family privacy. • Develop and maintain business continuity plans to ensure uninterrupted service delivery during crises or system outages. • Own and optimize the tools, workflows, and documentation systems that power SimpliFed’s day-to-day operations (e.g., Google Workspace, Slack, Jira project management tools). • Partner with functional leaders to scope and manage major cross-functional initiatives and special projects. • Drive continuous improvement by applying human-centered design, systems thinking, and agile principles.